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“Good Hotel, Good Location, Friendly Helpful staff.” 4 of 5 stars
Review of BEST WESTERN PREMIER Harmonie Vienna

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BEST WESTERN PREMIER Harmonie Vienna
4.0 of 5 Hotel   |   Harmoniegasse 5-7, Vienna A-1090, Austria (Serviten Quarter)   |  
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Ranked #12 of 364 Hotels in Vienna
Certificate of Excellence 2014
GreenLeadersBronze level
Dorset, United Kingdom
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Good Hotel, Good Location, Friendly Helpful staff.”
4 of 5 stars Reviewed 1 week ago

We stayed he while visiting my daughter studying in Vienna. the hotel found on Trivago.com was very reasonably priced. We had a double room (206) and I would describe it as very comfortable, with a good shower but no bath. The rain shower was very powerful and there was always a good supply of hot water. The bed was comfortable with plenty of pillows and the option to ask for differing types of pillow to suit your preference. The window and "Juliet" balcony are covered at night by an electric shutter. This ensured a complete blackout and a silent night, so set an alarm.
Breakfast was served in a bright dining room and was very comprehensive. Over three days we enjoyed trying excellent fresh bread, Nordic and American Breakfast. There is also an additional fresh fruit juice cocktail that changes each day in addition to the usual orange, apple etc.
The hotel is a very short walk from both U4 underground line and D tram line so it is very easy to get about this very interesting city. Walter on reception deserves a mention always helpful.
There is a small shop in the lobby for a range of souvenirs, toiletries and drinks but apart from Sunday there is also a Spar sumpter market close by. ( leave hotel Turn Left, turn right at junction and it is about 200 meters on left hand side of the road. If from UK don't be fooled by the Spar brand it is really quite good. Will be recommending this hotel to friends.

Stayed April 2015, traveled as a couple
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Lydia S, Verkaufsleiter at BEST WESTERN PREMIER Harmonie Vienna, responded to this review, 1 week ago
Dear valued guest, we are very happy that you have enjoyed your three night stay in the Harmonie Vienna. We are focussing on details to please our guests, so we are greatly delighted that you have mentioned so many of them. We are looking forward welcoming you and your friends in the Harmonie Vienna in future. Kind regards, Lydia S. (Sales Manager BEST WESTERN PREMIER Harmonie Vienna)
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170 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Greater Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 1 week ago

The Hotel is excellent. After a long flight we arrived to find Walter behind the desk who made us feel at home immediately- most important when travelling with children.
The room was spacious and extremely clean. Could not find a fault even if I wanted to. We had a fold out bed for our daughter and she reports that it was most comfortable. The bathroom was spotless, water flow was amazing.
The breakfast was excellent with a wide range of different foods both hot and cold and you could order off the menu without extra charge if breakfast was included in your room. Room service was excellent.
Importantly with the help of Adela at the front desk we were able to navigate our way in Vienna, walking to the museum quarter and Hofburg Palace and easily walking to the train station which takes you to the Schonbrunn Palace. We thank Adela and the rest of the staff for their work in making our stay most pleasurable.
My family and I recommend this Hotel to all, especially if you are travelling with child in tow.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We just LOVED our stay at the Best Western Premier Harmonie Vienna. We could not recommend it more and we hope to return.
- The hotel itself was beautiful and central - a great location with good restaurants and shops, and just a short walk away from the very center of town.
- The staff was excellent, friendly, and always happy to help. They spoke German and English, and remembered us and our preferences after only a couple days into our week-long stay.
- The room was spacious, comfortable, well-planned, well-lit, quiet, and more or less perfect. The free wi-fi worked well. The mini-bar actually had good beer and juices at fair prices!
- The breakfast had lots of variety, was tasty and high-quality (bio). All services offered were the same high quality, from the gym to the dry-cleaning service and room cleaning service. The lounge was also pleasant and mellow, with tea time offered every afternoon.

Green Features: They do try to conserve towels. Not sure about recycling and such. The food is "bio" high quality.
  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 25, 2015

We stayed here for a long weekend and really liked it. The room was clean and comfortable and the bathroom was great. Any type of pillow you could wish for and the offer of hot water bottles (hard to imagine how you'd need them but still...) We were in a double on the top floor. It was plenty big enough although a little constrained by the roof space (we only had one bedside table for example). We did also find the wifi was a little slow up there too. Seemed pretty good everywhere else though. Breakfast buffet is excellent - lots of choice, plenty of Austrian traditional fair as well as continental, cooked and even fizz. Don't miss afternoon tea as well. Cake and tea served free to guests in the late afternoon.

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia S, Verkaufsleiter at BEST WESTERN PREMIER Harmonie Vienna, responded to this review, March 27, 2015
Dear Thom, thanks a lot for your great feedback concerning your last stay in the Harmonie Vienna. In the name of the whole team we say thank you for your compliments and positive impression you have shared with others. Great you have been with us, please come back soon. Lydia S. (sales manager)
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New Delhi, India
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 10, 2015

The hotel is well located and approachable from Railway station as well Vienna airport. The hotel surrounding is very quiet with few restaurants including Chinese ones very nearby. The hotel is very quiet, the rooms are nicely laid with comfortable beds with space for extra bed if required. The washrooms are excellent and very cleanly maintained. The buffet breakfast in the morning has excellent variety and staff ready to extend more dishes of your choice. The staff behaviour was very helping and courageous. The hotel is accessible to tram services at a little distance and thus an opportunity to travel at other parts of town. We would like to stay in this hotel if happen to visit again. The staff at the reception excellent hospitable. The hotel has a small shop at ground floor where you can buy day to day usable items and some chocolates for the kids.

Room Tip: All rooms seem to be good
See more room tips
Green Features: The hotel has green plantations near the entrance and ramp near the entrance
  • Stayed October 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia S, Front Office at BEST WESTERN PREMIER Harmonie Vienna, responded to this review, March 13, 2015
Dear Satish1949,

thank you very much for your wonderful review.
We are very pleased to have made your holiday a special and memorable one!
We thank you again for your kind recommendation and are looking forward to welcome you back at the Harmonie Vienna.

With best regards,

Marion Mayer
Front Office
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La Rochelle, France
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 7, 2015

The location is very good, the Hotel is very comfortable and seems brand new. Housekeeping needs however to be straightened up : one day one used glass Had remained unchanged; two days in a row, even after informing the front desk, the shower gel dispenser hadn't been refilled. Extra aggravation : when informed about that,the senior manager at front desk said :' the housekeeping staff is sometimes forgetful'. We did not appreciate this attitude of a manager blaming the rank and file in front of a guest ... Especially since obviously he forgit to pass the message to housekeeping who on the next day forgot to add shower again. In short, although the stay was ok, i am not sure We Will stay again in that hotel.

Stayed February 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia S, Verkaufsleiter at BEST WESTERN PREMIER Harmonie Vienna, responded to this review, March 12, 2015
Dear Luc,
thanks a lot for your feedback concerning your recent stay at our property. The Harmonie Vienna has reopened after a general renovation in the year 2013.
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
We will use your feedback to implement improvements in the housekeeping to ensure a better experience in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior stay.
Lydia S. (Sales Manager)
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Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 24, 2015

I travel to Vienna for business very frequently and always stay at the Harmonie. I've stayed there for almost 2 weeks every month for the last 5 months and am able to be well rested while away from home. I have always experienced excellent customer service from all hotel staff and the rooms have been immaculate and very well sized. Check-in is always quick and hassle free with the staff able to answer any questions I have.
The hotel breakfast has a great range of food (fruit, muesli, to cooked items) and tastes excellent. I've had to use the hotel lounge on a few occassions for work and found it ideal. It also has a small bar and free coffee and cake before 6pm (I've only managed to do that once!).

All in all, I'd recommend this hotel to anyone looking for a place to stay in Vienna.

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia S, Front Office at BEST WESTERN PREMIER Harmonie Vienna, responded to this review, March 13, 2015
Dear SDave_travel,
thank you very much for your wonderful review concerning your recent stay at our property. In 2013 the hotel was completely refurbished and what remains is the iconic green front and its 4 stars.
We hope to welcome you back with us soon again so that we can provide you again with a superior stay.
Marion Mayer (Front Office)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Harmonie Vienna

Address: Harmoniegasse 5-7, Vienna A-1090, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Serviten Quarter , Alservorstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites
Hotel Style:
#10 Romantic Hotel in Vienna
#10 Green Hotel in Vienna
#12 Luxury Hotel in Vienna
#14 Family Hotel in Vienna
#18 Business Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Harmonie Vienna 4*
Number of rooms: 66
Official Description (provided by the hotel):
At the beginning of 2013, the Best Western Premier Harmonie Vienna was completely renovated and has thereby retaining only its leafy facade. The two houses in Harmoniegasse 5 and 7 were in 1863, so 150 years ago, built by the renowned Viennese architect Otto Wagner.The hotel is located outside the tourist trails in the beautiful “Serviten”quarter, but still in the center of Vienna. The “Serviten”quarter is the heart of the 9th district of Vienna, and an unforgettable and authentic Viennese area, with small, trendy restaurants, bars and boutiques.The hotel has a lounge, which is the heart of the hotel. Business travelers or guests who want to stay informed while on holiday will find a range of international newspapers and magazines in the library area of the Harmonie lounge. ... more   less 
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Also Known As:
Best Western Harmonie
Best Western Vienna
Vienna Best Western

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