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“Fantastic Hotel” 5 of 5 stars
Review of BEST WESTERN PREMIER Kaiserhof Wien

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BEST WESTERN PREMIER Kaiserhof Wien
4.0 of 5 Hotel   |   Frankenberggasse 10 | 1040 Wien, Vienna A-1040, Austria   |  
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Ranked #11 of 363 Hotels in Vienna
Johannesburg, South Africa
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
“Fantastic Hotel”
5 of 5 stars Reviewed September 9, 2012

Best Western can congratulate themselves on a true "Premier" hotel. Not all hotels live up to that classification but this is an exception. Remarkable staff, rooms, breakfast and location. Walk to Karlsplatz, Opera House, Stephansdom and Hofburg. Convenient metro to Schonnbrunn. Great restaurants close by and the best beds and pillows in Eastern Europe. Any staff member, regardless of position, welcomed us and said hello.
Wunderbar!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review, September 11, 2012
Dear Stephen,

thank you very much for your comment - we are very happy to see that you ejoyed your time at the KAISERHOF and had a comfortable stay at our hotel.
We do hope to may welcome you back soon!!!
Best regards,
Your KAISERHOF-Team! Greatings from Vienna!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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840 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Toledo, Ohio
Top Contributor
54 reviews 54 reviews
53 hotel reviews
Reviews in 49 cities Reviews in 49 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 2, 2012

I stayed here for three nights while on a business trip. This has to be one of the Best Westerns anywhere. It has the feel of a boutique hotel. My room was on the smaller side but very well appointed. The staff were extremely pleasant and helpful and you got the sense that they really cared about their guests. Breakfast was included in my rate and included a nice selection of hot and cold items in the buffet. The hotel bar was particularly nice with large comfortable chairs - a place where you could really sit back and relax after a long day. The hotel is also in a good location in a quiet side street and only about a 15 minute walk from the center of the city. I would definitely stay here again.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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KaiserhofWien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review, September 5, 2012
Dear Guest,
.. we hope you had a comfortable journey back home after your trip to Vienna. Thank you very much for your kind comments - wonderful to get a reply and see that you really enjoyed your stay at the KAISERHOF.
Hope to may welcome you again at the KAISERHOF
Your KAISERHOF-Team
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Syracuse, NY
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed September 1, 2012

Old world charm with modern amenities. Welcoming and helpful front desk staff. Exceptional breakfast buffet selection and good quality. Corner room was large and clean, but decor was a bit dated. Ok Italian restaurant down the block and a supermarket down the street but not much else in the neighbourhood, especially at night. It was a 15 minute walk to the city center, and 5 minutes to tram stops, and underground U-Bahn. Overall a very satisfactory experience.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review, September 5, 2012
Dear Guests,
thank you very much for your respond - it is a great pleasure for us that you had a comfortable stay at the KAISERHOF !
Looking forward to may welcome you back to Vienna soon! -
best regards,
Your KAISERHOF Team
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Milton Keynes
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 28, 2012

Very pleased indeed with this hotel. Ensuring guests have the best experience seems to be uppermost in all the staffs' minds from the reception to the room cleaning. Superb breakfast - someone has clearly put some thought into this too- for instance by offering bread which actually toasts well, not 1 but 3 sorts of honey, fresh fruit salad with good quality fruit, hot food which varies slightly each day etc. Good location - many attractions within a 10 to 15 walk, and it's near to the tube for longer distances. My room was certainly big enough, (though I had the superior room, so perhaps if you like space that may help) and quiet.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review, August 29, 2012
Dear guests,
thank you very much for your comment and complements ! We are very glad to see that you enjoyed your stay and felt comfortable at the KAISERHOF.
We hope to may welcome you back soon and remain
with best regards from Vienna!
Your KAISERHOF Team
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Perth, Australia
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 28, 2012

Nothing too fancy here, but a solid hotel with great staff and a great breakfast buffet and an excellent bar.
The rooms could be getting a little tired.
The location is good - you can stroll to town for dinner easily.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review, August 29, 2012
Dear guest,
.. we hope you had a comfortable journey back home after your trip to Vienna. Thank you very much for your comment - wonderful to get a reply and see that you renjoyed your stay at the KAISERHOF.
Hope to may welcome you again.
Your KAISERHOF-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 23, 2012 via mobile

Rooms are just too small for my taste.

Weather was hot and air-conditioning never got it cold enough for me but I like it colder than most.
Front desk tried to help.




Staff was exceptionally nice and helpful.

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review, August 27, 2012
Dear Howard K,
thank you very much for your comment - it is very important for us to improve our service. We hope that you enjoyed your stay at the KAISERHOF. Concerning the air condition we have checked the system of couse - for information for your next stay - the air condition can be handeld yourself with +/- 2 degrees, but of course your front office team will always be helpful.
Looking forward to may welcome you again we remain
with best regards,
Your KAISERHOF Team
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Devizes, United Kingdom
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 19, 2012

We stayed for 4 nights in early August 2012 and had a wonderful holiday. The rooms were very clean with comfortable beds and air conditioning. The staff were very friendly, especially so at Reception and in the Breakfast Rooms and bar. This made our stay perfect and we shall return. The location is close to the Centre and in a very quiet cobbled street. A First Class Hotel with staff and breakfasts to match.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review, August 20, 2012
Dear John,
.. we hope you had a comfortable journey back home after your trip to Vienna. Thank you very much for your comment - wonderful to get a reply and see that you really enjoyed your stay at the KAISERHOF. Hope to may welcome you again at the KAISERHOF - have a great summer
Your KAISERHOF-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Kaiserhof Wien

Address: Frankenberggasse 10 | 1040 Wien, Vienna A-1040, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites
Hotel Style:
#6 Spa Hotel in Vienna
#6 Family Hotel in Vienna
#9 Romantic Hotel in Vienna
#11 Luxury Hotel in Vienna
#16 Business Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Kaiserhof Wien 4*
Number of rooms: 74
Official Description (provided by the hotel):
The KAISERHOF was built in 1896 (last renovation 2014). The familiar hotel (private running hotel) is located in a quiet area, centrally located in the heart of Vienna. The State Opera House, St Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a uniquely attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers special "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Classic, Superior, Luxury, Junior-Suites, Suites and special ANTI-ALLERGY Rooms are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. ... more   less 
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

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