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Hotel Stefanie: Traveler Reviews

4.0 of 5
Taborstrasse 12, Vienna 1020, Austria (Formerly Best Western Hotel Stefanie)
Hotel amenities
Hotel Stefanie
Ranked #46 of 361 hotels in Vienna
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281 reviews from our community

Traveler rating
    133
    109
    30
    7
    2
See reviews for
Families
42
 
Couples
112
 
Solo
32
 
Business
47
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Jeddah, Saudi Arabia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“great staff”
4 of 5 stars Reviewed February 23, 2013

the location of the hotel is in the city center few minutes from the shopping area,the hotel is the oldest hnotel in the city may be 400 years old so that the history smell in every corner of the hotel so may be for the people who are looking for luxury will not be the best choice i liked the resturant it is very big hall took me to the old era of emperiors.
the team is great and all of them are very cooperative.

Room Tip: it is better to have a room on the main street.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HaniHadidi about Hotel Stefanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Stefanie, responded to this review
February 25, 2013
Dear HaniHadidi,

Thank you for reviewing your stay. With pleasure we learn that you enjoyed the atmosphere of our Hotel Stefanie which, with its more than four hundred years of history, ranks among Vienna’s hotels richest in tradition.

We appreciate your compliments and wish you a nice winter continuation.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Littlehampton, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Top 4 star hotel”
5 of 5 stars Reviewed February 21, 2013

An all round excellent hotel. Stayed 4 nights in Feb and cannot fault it. We paid 372 euros for 4 nights room and breakfast in a very large double room. I suspect we were upgraded without being told because there were smaller rooms. The buffet breakfast was the best we have ever had. An amazing choice of good quality food and drink including ' champagne' to make Buck's Fizz.
The staff were both courteous and helpful...obviously well trained.
It's a 10 minute stroll to the Stephansdom ( centre of the old inner town) so well placed. Tram, bus and underground stops are a couple of minutes walk away.
I would certainly recommend this well appointed hotel and if you get it for the price we paid it's a steal.

Room Tip: There are smoking and non smoking rooms/corridors so ask for your preference.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bristo about Hotel Stefanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Stefanie, responded to this review
February 25, 2013
Dear Bristo,

thank you for your nice review.

We are delighted to read about your experience and thank you for your recommendation.

We hope you had a safe journey home and remain,

with best regards from Vienna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grenoble
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
“Smart hotel but staff not so friendly”
3 of 5 stars Reviewed February 2, 2013

The hotel is very nice. The room was smart, clean, quiet and spacious. The beds were comfortable. The bathroom was good. The breakfasts were amazing. The minibar and wifi worked well. The location of the hotel near Schwedenplatz and the canal is perfect. The only negative was that the staff at breakfast seemed badly trained to me, snatching plates before they were finished (efficiency bordered on rudeness on several occasions). This did not make us feel welcome or comfortable. It was a good experience overall but given the relatively high price I'll probably choose somewhere else next time.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask funkylittlefrog about Hotel Stefanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Stefanie, responded to this review
February 18, 2013
Dear funkylittlefrog,

With interest we read your review about your recent stay and are happy that our offer convinced you.

Unfortunately you missed the friendliness during the breakfast service what detract significantly your comfort factor. Please do accept our sincere excuses. Be assured that the
well-being of our guests is very important to us. Your critic has already been forwarded.

We hope you will give us a further chance to fully convince you about our customer-focused service. In the meantime, we remain,

with best regards from Vienna
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Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Excellent friendly hotel in good location”
4 of 5 stars Reviewed February 1, 2013

We've just returned from a great stay at the Hotel Stefanie, the staff were polite & friendly, the room was clean & well equipped (though a little small) & good value for Vienna. The location is ideal - approx 3-4min walk from Schwedenplatz & the Innere Stadt. Breakfast was excellent though there were no tea/coffee making facilities in the room.

Room Tip: Ask for one of the bigger rooms!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ringarosie about Hotel Stefanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Stefanie, responded to this review
February 18, 2013
Dear Ringarosie,

Thank you for posting your experience and letting us know your impressions. We are happy that you fully enjoyed your stay at our Hotel Stefanie and thank you for your compliments.

The tea and coffee making facilities are available upon request. Do not hesitate to contact our reception for any emerging issue or needed information. The colleagues will be pleased to help.

Wishing you a nice winter continuation, we remain,

with best regards from Vienna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“old vienna”
4 of 5 stars Reviewed February 1, 2013

From an older age of grand hotels, but this is not too large. Service is excellent. Location is good, just over the Danube from the exciting City centre. The rooms are a little old fashioned but it all works very well. My second time here.

Room Tip: there are long corridors tot he rear rooms
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask StevenE117 about Hotel Stefanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Stefanie, responded to this review
February 18, 2013
Dear StevenE117,

Thank you for choosing again to stay at our Hotel Stefanie: which, with its more than four hundred years of history, ranks among Vienna’s hotels richest in tradition.

Looking for the third time, we remain,

with best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hotel Stefanie

Also Known As:
Stefanie Hotel Vienna
Hotel Stefanie Vienna
Address: Taborstrasse 12, Vienna 1020, Austria (Formerly Best Western Hotel Stefanie)
Region: Austria > Vienna
Amenities:
Bar/Lounge Business Center Free High-Speed Internet Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#24 Romantic Hotels in Vienna
#36 Luxury Hotels in Vienna
#39 Business Hotels in Vienna
#70 Family Hotels in Vienna
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
With its over 300 years of tradition, the elegant metropolitan Hotel Stefanie is the oldest 4-star hotel in Vienna. Today, the hotel is only a few minutes walk from the 1st District - presents itself as a successful combination of old and new. 122 stylish rooms with air conditioning and high-speed internet, three conference rooms, as well as the restaurant "Kronprinz Rudolph" form the framework for a pleasant stay in Vienna. ... more   less 
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