Very good location. Huge suites, comfortable, modern and clean.
Staff however do not know what they are doing!
First of all we booked the duplex apartment and despite asking and receiving confirmation of the booking, a few weeks before our arrival date we were informed they had made a mistake and the duplex apartment was not available.
After some correspondence in which they tried to charged us MORE for replacement accommodation I had to contact Booking.com (booking had been done via them) in order to resolve the issue.
They them offered us 2 suites with breakfast for the same cost which we accepted, however upon arrival we were informed no breakfast was available...
When checking out they wanted to charge us nearly €200 extra for our rooms... fortunately we had all the email correspondence to show them what the bill should be...
When inspecting the bill we noticed that breakfast had indeed been added to our rooms, but alas we did not have any of it! at €18 per person we are quite intrigued to find out what it actually consisted of!
It seems to be a lack of communication between the staff that caused us unnecessary frustrations and stress.
Also their grasp of English is as good as my grasp of German - POOR! so communication was not the easiest.
But if you manage to be lucky enough not to have any issues with them its a cracking place to stay.
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- Also Known As:
- Starlight Suiten Ii Renngasse Hotel Vienna
- Starlight Suiten Ii Renngasse Vienna