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“Big rooms” 4 of 5 stars
Review of Starlight Suiten II Renngasse

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Starlight Suiten II Renngasse
4.0 of 5 Hotel   |   Renngasse 13, Vienna 1010, Austria   |  
Hotel amenities
Ranked #145 of 370 hotels in Vienna
Poole, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Big rooms”
4 of 5 stars Reviewed 2 days ago NEW

Very good location. Huge suites, comfortable, modern and clean.

Staff however do not know what they are doing!

First of all we booked the duplex apartment and despite asking and receiving confirmation of the booking, a few weeks before our arrival date we were informed they had made a mistake and the duplex apartment was not available.

After some correspondence in which they tried to charged us MORE for replacement accommodation I had to contact Booking.com (booking had been done via them) in order to resolve the issue.

They them offered us 2 suites with breakfast for the same cost which we accepted, however upon arrival we were informed no breakfast was available...

When checking out they wanted to charge us nearly €200 extra for our rooms... fortunately we had all the email correspondence to show them what the bill should be...

When inspecting the bill we noticed that breakfast had indeed been added to our rooms, but alas we did not have any of it! at €18 per person we are quite intrigued to find out what it actually consisted of!

It seems to be a lack of communication between the staff that caused us unnecessary frustrations and stress.

Also their grasp of English is as good as my grasp of German - POOR! so communication was not the easiest.

But if you manage to be lucky enough not to have any issues with them its a cracking place to stay.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Service
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162 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The positives were the rooms were massive, reception staff were great and the location was excellent.negatives were the breakfast was really poor and crazy expensive-we ate there one morning as we had an tour starting early but it's a complete rip off. Other thing was a woman barged into our room at 9 in the morning as we were in our towels to check the mini bar-very inappropriate but hopefully just a once off!

  • Stayed May 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 4, 2014

1/ We stayed in Apartment 606 that was a duplex apartment with a very nice sized reception, kitchen, 2 bedrooms and 2 bathrooms (1 WC, 1 WC+Bath).
2/ Room was immaculately clean, kitchen was very nicely done with microwave etc. Mini bar in the fridge was quite nice.
3/ Location is very central Vienna. All landmarks - Palace, Cathedral, Central Cafe, Shopping Street are within walking distance from the hotel. The receptionist handed us a map and told us the walking route for all these attractions.
4/ Wifi free and very fast internet service.
5/ Parking paid at 22 Euros a night and you need to park the car in a secured garage 5 mins walk from this hotel.
6/ this is located 30 mins drive from Vienna airport.

Didnt have breakfast, so cannot comment on that.

Overall - we loved our short stay - mainly due to the fab central location and very nice service offered to us.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casablanca, Morocco
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 17, 2014

Certainly one of the best value for money hotel in vienna. The size of the room compare to the price is unbeatable. The staff is super friendly. The location is perfect: calm street at walking distance from old city main square and shottrnring subway station.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 4, 2014

I stayed at this hotel in mid March while traveling through Europe with a friend. We had a one-bedroom suite with a kitchenette which we never used. One bed (very small single variety) was set up in the bedroom and another one in the living room. Overall, it felt more like an apartment building than a hotel but the room was clean, the bathroom functional and the price just right. We booked through Booking.com and it cost just 99 euros for the night for 2 people. The hotel is just maybe 5-7 minutes away from the St. Stephen's Cathedral which is considered to be the very center of Vienna. If you are looking for a reasonably priced place with good facilities, this hotel will do the trick.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 18, 2014

Room was modern, with all amenities, but what surprised me was the size: it was almost as big as my apartment at home! (I guess "suites" should have given it away. :))

A very comfortable stay -- central location, friendly and helpful service, comfortable room, clean and modern space. I'd stay here again.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starlight_Suiten, Leiter Front Office at Starlight Suiten II Renngasse, responded to this review, March 22, 2014
Dear Guest,

thank you very much for your stay in our hotel and for your great feedback.
It's a very big motivation for our staff!

We hope to welcome you back in our hotel.

All the best !

Kind regards

Wioletta Szczerba
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 14, 2014 via mobile

I stayed in this hotel for 2 nights. The location is good and quiet. There are restaurants nearby.The metro and tram station is just a few minutes walk. Some of the major sites are just a few blocks away. The staff were very helpful and accommodating. The rooms are big and clean and has a living room and mini bar. The breakfast is good. I would definitely recommend it.

Stayed March 2014, traveled solo
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Additional Information about Starlight Suiten II Renngasse

Address: Renngasse 13, Vienna 1010, Austria
Location: Austria > Vienna
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#94 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Starlight Suiten II Renngasse 4*
Reservation Options:
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Also Known As:
Starlight Suiten Ii Renngasse Hotel Vienna
Starlight Suiten Ii Renngasse Vienna

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