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“Excellence and tradition” 5 of 5 stars
Review of Hotel Sacher Wien

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Hotel Sacher Wien
5.0 of 5 Hotel   |   Philharmonikerstrasse 4, Vienna A-1010, Austria   |  
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Ranked #2 of 363 Hotels in Vienna
Tel Aviv, Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Excellence and tradition”
5 of 5 stars Reviewed January 10, 2014

This establishment has a 150 years of tradition. It shows photos of famous guests in the ground floor. The service is first class and my room was fantastic. A blend of old style, high ceiling and modern luxory. The hotel has a perfect location for tourists and business people. There is a wide choice of restaurants and the famous caffee.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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805 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Montreux, Switzerland
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 5, 2014

When in Vienna, we can't wait to go back to the Sacher Hotel ! Probably one of the places we like best to stay, if we had to chose a Hotel in the world ! And God knows we have travelled !
Everything is PERFECT ! Think of anything you might want, or need : it is there !
The rooms and suites have been entirely redone, very soft tones, absolute comfort ! The staff are the best I know ! The concierges can get you any ticket for any show, concert, opera - within hours...! They are fantastic ! The breakfast...ah! the breakfast ! A total dream ! Think of something you like : there it is, and not to talk about the Hall in which it served...! Perfect room service, excellent food, best location (right opposite the Opera !), don't even think of going to another hotel...why would you ?

Room Tip: Suite 224 is large, quiet, has a nice view overlooking the Albertina, and has HUGE wardrobes to fit...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paris
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 4, 2014

After several trips to Vienna this year I decided to take a flat and spend a month and a half over the Christmas season.
This city is a true wonder of old world environment, beauty and extraordinary museums and sights. The quality of opera, ballet and music is of the best in the world as there is no mediocrity. My flat is situated in the belvedere are, some ten minutes from the Sacher where I go daily, either for a cub sandwich at the blue bar hall with my dog, or at the café for tea and several times a week at the Rotbar after concerts or opera.
The overall service is perfect all speak at least English as a second language. The service at the Stubli and café is extremely patient as unfortunately, as many things in our world today, so much has become a status symbol and the Sacher tort has taken that route. Waitresses need to take photos of guests bringing their forks to their mouths in the most grotesque poses one can imagine, they do it with such patience and good humour that you do not know how they can take it all day long. Most of these “cake guests” are not too demanding but many are as this seems to be a pivotal part of their visit, taking a picture home with a fork of tort to their mouths” It is incredible how patient the staff is.
Any one that disparages this hotel needs serious examination. I find it to be one of the best quality palaces I know with a high emphasis on luxury and service.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 2, 2014 via mobile

From the moment you walk through the entrance which leads into an open and grand front concierge desk / area this Hotel captures you.
Everything about this Hotel was as I hoped for in Wien.

From the main Lobby which is not only great for a drink and something light to eat, it also showcases the history aswell. Walls around the main floor of the Hotel full of picture frames of famous guests which gives it such a unique feel and experience for the guests.

The Room was very generous on size and well appointed (try to get a room overlooking the Main Street if you can) . The Bathroom area was huge and with heated floors!

The service provided whether it be Concierge, Restaurant & Bar or Front Desk was simply outstanding at all times. Nothing was ever too much trouble and they were always happy to help as much as possible.

This Hotel needs to be a must stay for anyone going to Wien. The high level of standards along with its visible history and layout makes this a stunning Hotel.

Stayed September 2013, traveled with family
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Budapest, Hungary
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed December 31, 2013

This jewel box of a hotel is elegant, but unpretentious, warm and seemingly caring about its guests. The service was superb and the food excellent. But at thousands of Euros per night, it is in rare company, and should reflect the highest standards in its dealings with its guests. When I expressed dismay over what I believe were overcharges, the manager was haughty and arrogant, characteristics making him temperamentally unsuited to dealing with guests. In today's world, one has choices at virtually every price point, but at each one, highest or lowest, the guest is entitled to a level of respect befitting his/her status as the lifeblood of every hotel.

Stayed December 2013
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SacherVienna, Geschäftsführer at Hotel Sacher Wien, responded to this review, January 3, 2014
Dear Reviewer,
Thank you for taking the time to tell us about your stay at the Hotel Sacher Wien. I will share your comments with our team, who I am certain will be encouraged by your remarks. However, I am very sorry about your disappointment upon check-out and the way you felt treated, please allow me to express my sincerest apologies.

At Hotel Sacher Wien, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem areas you identified and to prevent any future occurrences.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. We do know that you have the choice and therefore we appreciate your visit at our hotel. Please contact my office directly for any future stay and I will personally take care.

Best regards,

Reiner Heilmann
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 30, 2013

Stayed last summer for 9 days. Should be an example of what an excellent hotel should be. Everyone was better than great to make feel like at home. Restaurant service excellent. Breakfast superb, should be an example to nyc restaurants over priced with poor service and even worst food. Second stay and dreaming to back soon.

Room Tip: Anywhere in the hotel
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
79 reviews 79 reviews
35 hotel reviews
Reviews in 42 cities Reviews in 42 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 25, 2013

From the moment you arrive until you leave you are taken care of personally. If you want a seat in the cafe with a line onto the sidewalk no problem. As a hotel guest, they will whisk you through a back entrance ahead of the rest. By something in the shop it will be delivered to you room. A team of concierges to get you anywhere or anything in town.

We splurged for a Top Double and were delighted. Enough closet space for a platoon. Nice huge bathroom. Big comfy bed, room to sprawl on couch and chairs and room to type on the desk.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sacher Wien

Address: Philharmonikerstrasse 4, Vienna A-1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Vienna
#1 Family Hotel in Vienna
#2 Luxury Hotel in Vienna
#2 Romantic Hotel in Vienna
#2 Spa Hotel in Vienna
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Sacher Wien 5*
Number of rooms: 149
Official Description (provided by the hotel):
The deluxe Hotel Sacher Wien was established in 1876 by Eduard Sacher, son of the creator of the famous Original Sacher-Torte, and is still privately owned by family Gürtler & Winkler. Situated in the pulsative cultural heart of Vienna, directly opposite the state opera and Albertina gallery, the hotel is just moments away from the most impressing sights of the city.Since the end of 2011, all 149 rooms and suites shine in new splendor. High-quality materials, high-tech equipment, imposing original oil-paintings and precious furnishings as well as marble bathrooms with floor heating and flat screen TV’s which are integrated into the mirrors combine living tradition with a modern spirit. ... more   less 
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Also Known As:
Sacher Wien Hotel
Sacher Wien Vienna

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