We visit this hotel annually and has been doing this for the last 15 years. There have been some changes in this hotel over the years. They have made a lot of renovations and there are new young staff added to the traditional people we used to see there. As always this hotel has kept its hospitality and care. We had an incident this time as the girl at the check in did not ask us of the way we wanted to settle our hotel bill and immediately deducted the bill plus extras to our credit card without telling us although we wanted to pay in cash. Even when we paid cash we still had to wait for the block on our card to be released and this was a bit inconvenient as we planned to do some serious shopping in the lovely Vienna. The matter was solved next day and that was it. We have sent an email to the manager of the hotel saying our opinion and he was polite to reply on our email promptly. It is nice to feel that they do care of their customers and do not neglect your complaint. We say again when in Vienna go to Hotel Sacher
- Also Known As:
- Sacher Wien Hotel
- Sacher Wien Vienna
- Official Description (provided by the hotel):
- The deluxe Hotel Sacher Wien was established in 1876 by Eduard Sacher, son of the creator of the famous Original Sacher-Torte, and is still privately owned by family Gürtler & Winkler. Situated in the pulsative cultural heart of Vienna, directly opposite the state opera and Albertina gallery, the hotel is just moments away from the most impressing sights of the city.Since the end of 2011, all 149 rooms and suites shine in new splendor. High-quality materials, high-tech equipment, imposing original oil-paintings and precious furnishings as well as marble bathrooms with floor heating and flat screen TV’s which are integrated into the mirrors combine living tradition with a modern spirit. ... more less
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