Hello,
I stayed for 4 nights at Grand Hotel Vienna in a Superior room and all I can say is that it's simply amazing! The Hotel staff is very helpful and polite and because we stayed during Christmas eve, they even decorated our room with a small (table) Christmas tree with cookies etc.
Very highly recommended and on a VERY nice and convinient location!

We stayed at the Grand Hotel Wien for 4 nights earlier this month and left with absolutely nothing negative to say in any regard..from our reception at arrival to service given us throughout..up to and including our check out at 0500 on a Sunday morning....this included phone calls and translations made on our behalf after an unfortunate incident at the Westbahnhof train station. Be assured that all future visits to Vienna will include The Grand Hotel Wien as our residence.

A very nice hotel, excellent location, but the service level does not meet the pricing expectations.

Check in took an extremely long time and there were at least 2 front desk employees spending more time looking at a printer and chatting then worrying about guests. Lobby seemed very busy with lots and lots of people and guest being ignored.

Breakfast 30 euros! It is nice, but again the service level was poor for that price range. 2nd pot of coffee meant you had to get up and find a server to help, dishes stayed on table until you got up, several tables were left for 15-20 minutes waiting to have the dishes removed. They want you in and out, not a relaxing vacation type breakfast. Buffet is nice, food is good, order hot food from a limited menu, but for 30 euros, expect better service.

Concierge - Isn't this by definition someone that should be helpful? Not in this case. Especially again for the price of rooms, I would have expected much better performance from the concierge. Asked for tickets to an event, was told not a problem, went to get tickets the morning of the event and they were still "waiting" on their ticket broker - went back to room and did it myself on line (internet is free, but local phone calls will cost!) They give you a small map of center and can give some directions, but don't count on top service even though you are paying top price.

Rooms were very nice, always clean. A little disappointed in the bath amenities.

Nice place, good location, beautiful city and great time of year to visit, just not sure that I would return as I think for this kind of money there is much better choices, like the Arcadia Hotel in Bratislava!

This is one of the best hotels I have ever stayed in!

Immaculate service, great couisine, lavish ambiente. The typical Japanese breakfast with salmon steak and miso soup is something that one rarely gets in Europe. But there is a European version of breakfast of course.

Exceptionally good food, even better than at Sacher or the Ring. Good sport facility, perfect location. It is all worth every penny paid. The only thing which I would personally appreciate, but it is missing is a spa/welness area, but this is in the sister hotel "The Ring" (right behind the corner).