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“Beautiful Hotel” 5 of 5 stars
Review of Grand Hotel Wien

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Grand Hotel Wien
5.0 of 5 Hotel   |   Kaerntner Ring 9, Vienna 1010, Austria (Inner City)   |  
Hotel amenities
Ranked #24 of 364 Hotels in Vienna
Certificate of Excellence 2014
Dubai, United Arab Emirates
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
“Beautiful Hotel”
5 of 5 stars Reviewed July 15, 2013

The rooms were spacious and clean. The design of the hotel and the style is so beautiful to look at. The bathroom was amazing. There's a section for everything as it's spacious and big. They had prepared the room for us as we were a honeymoon couple by setting the table with some sweets, water and a cake. We stayed for one night here and we wished if we had booked this hotel for more days. The breakfast was excellent and the hotel's location is perfect for shopping.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa A, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, July 23, 2013
Dear madberna,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vanessa Alvarez Fernandez
Guest Relations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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662 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Oakville, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 9, 2013

Great location, excellent staff and service. We had a beautiful, spacious suite for 3 adults. Only down side, was that the 3rd bed (a cot) was quite small for a 200 lb man - not the best rest after a full day of activities in the city. For a 5 star hotel they should have provided better bed for 3rd person - even a sofa bed would have been better. Other than the cot issue this hotel is everything you would expect from a 5 star hotel. Would definitely stay here again.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa A, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, July 24, 2013
Dear Vikki347,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vanessa Alvarez Fernandez
Guest Relations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 4, 2013 via mobile

We paid about €220 per night for this hotel, which was a fair price. It was a fair bit cheaper than other five star hotels in the area, which was reflected in the overall experience. On the positive side, the location was great, staff were friendly, it was clean, free Nespresso-style coffee machine in the room and the decor was nice. On the negative side, the shower didnt drain so we were ankle deep in water, the concierge gave bad advice twice, no kettle and the pillows were awful. I would recommend this if you want decent value value for money but not a true extravagant 5 star experience

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa A, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, July 24, 2013
Dear Fotogrfr,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive and constructive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Regarding your problem with the shower I want to apologize for the inconvenieces you had during your stay. Our engineers solved the problem already.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vanessa Alvarez Fernandez
Guest Relations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 23, 2013 via mobile


Great location a few minutes from Karl plaza and the Opera house every thing around you even the public transport ion in the front of the gate, the back gate open in small shopping centre where you can find a lot of shops and Billa super market. Around the hotel plenty of restaurants and cafe, the shopping area of Kertnar street just 3 minutes walk.
I book executive room, when I arrive I was up grade to joiner suit, the hotel interior colour very bright which add fine touch, the breakfast in the 1st floor where you can face the Main Street or shopping centre the if you would like to have your morning meal and read your newspaper in quit side of the restaurant, but my wife and I we were like to set facing the Main Street and watching Vienna morning.
Go for the Grand Wien and you won't regret it.

Stayed January 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa A, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, July 23, 2013
Dear Fotogrfr,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vanessa Alvarez Fernandez
Guest Relations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aarhus, Denmark
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 19, 2013

Grand hotel is like comeing home After a long day at Work .Evrything is peaceful and hamony,,staff helpful and smiling... ..love the hotel as much as i love wien day and night .but on evenings when i just wanted to stay in, roomservies is wondeful, ouick tastful and Down to dealtail like everything in Grand hotel it is perfect

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa A, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, July 23, 2013
Dear anette j,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vanessa Alvarez Fernandez
Guest Relations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ME
Top Contributor
110 reviews 110 reviews
56 hotel reviews
Reviews in 57 cities Reviews in 57 cities
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed June 17, 2013

We spent a week in the Grand Hotel. Staff are a high point, friendly and very willing to help generally; amongst the best we've experienced.

We had a deluxe room. This was well equipped with quality fittings and a nice marble bathroom with double sinks and a heated wall mirror. The air-conditioning was exceptionally noisy, made slightly better after we complained about it but still far too intrusive for a 5 star hotel. The aircon also went through up and down cycles, failing to start and then making crashing noises like a piano falling down stairs. Probably load shedding of the crudest kind. Why is it that it is always the customer who has to tell the hotel management about these things? A simple check between hirings with a sound level meter would soon identify where work is needed. Opening the window for air was not an option, as our room faced the Ringstrasse which runs 24 hours with buses, trams and people loudly enjoying themselves and several other people. Sound isolation with the window closed was excellent, virtually silent.

Wardrobes are unusually spacious and well thought out for storage of stuff, the two armchairs are really comfortable, and there are sensible coat hooks beside the door. Bed mattress was tired with squeaking springs, not the quality one expects these days and although a king size, is equipped with individual duvets. Bathroom is good, ample hot water, decent towels, and a 24 hour towel rail but the energy saving lighting played up; time to move this old technology over to LEDS folks; the toilet was as dark as Hades until the bulb warmed up. Anyone with a disability might find the combined bath/shower very hard to get safely in and out of, with a wide lip and restricted space. Room handbook mentions smart phones to control the room but not in ours - we had basic phones which we eventually unplugged owing to LCD displays as bright as a supernova at night. TV small with only one non-news English language channel - this is most unusual and pretty cheap; surely a sub to Discovery, BBC Worldwide and History Channel is affordable?

Wireless internet was old fashioned, with a free service that was slow and logged out the user continuously. The paid internet service is unreasonably expensive; the local cafes mostly offer fast, free internet so why not the Grand? The room had Ethernet ports but they weren't connected; much preferable to the insecure wireless that Google refused to connect to, and my bank locked my account after fruitless attempts at access.

Housekeeping was fine in the morning (apart from the maid hammering on the door at 0830 on a Saturday to make up the room???). Evening turn down service was erratic and poorly timed; we gave up on it towards the end of the week. Cleanliness was good in the bathroom but so-so in the room; less obvious debris never got picked up and a sticky spot on the carpet by the bed was there all week. The safe is too small for a laptop (only just got an iPad in).

Laundry service good and reasonably priced. In-room breakfast was excellent, with quality ingredients and prompt, polite service. They need to ditch teabags though, this is a five star hotel; we expect a teapot and loose tea please. The Grand Cafe (coffee shop) has a good value buffet menu, choice is OK but not special, and we had some confused service there. The Rose Garden cafe is OK for cocktails, the pianist is mediocre and ambience non-existent both there and in the Grand Cafe, not helped by the direct connection to the mall next door.

The Unkai Japanese restaurant is, simply, superb but be prepared for an eye watering bill. Worth it in our opinion but it's always subjective.

Overall, a good hotel that needs some upgrading, and a better eye to detail by the management. Location on the Ring is just perfect, however and this makes up for some of the deficiencies mentioned here. Staff friendliness and willingness to help, with prompt and efficient service when they do, is a real plus and pretty rare these days.

Room Tip: If you don't want the view an inside room will be cheaper and quieter. Check out the aircon nois...
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2013

Having had the good fortune of staying in many wonderful hotels in Europe, this ranks right near the top. The staff is wonderful, very accommodating and friendly. Marcus the Concierge was extremely helpful arraigning a number of excursions and dinners for us. This is old world European Luxury, very nice rooms, great public spaces, very ornate and beautiful. To appreciate the beauty of Europe, I highly recommend Grand Hotels and this is one of them. We will be here for four nights.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa A, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, July 23, 2013
Dear Tony24USA,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vanessa Alvarez Fernandez
Guest Relations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Wien

Address: Kaerntner Ring 9, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in Vienna
#14 Romantic Hotel in Vienna
#21 Business Hotel in Vienna
#22 Luxury Hotel in Vienna
#44 Family Hotel in Vienna
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Wien 5*
Number of rooms: 205
Official Description (provided by the hotel):
For more than 140 years, the legendary Grand Hotel Wien has been one of Vienna's premiere destinations. Situated directly on the Ringstrasse boulevard in the heart of the city, the deluxe five-star hotel offers its guests historic luxury combined with state-of-the-art technology and outstanding service. 205 Rooms and suites, four restaurants, two bars, 12 function rooms and the exclusive Grand Spa No605 create the perfect ambience for an unforgettable stay in Vienna. ... more   less 
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Also Known As:
Grand Hotel Vienna

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