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All 361 Vienna hotels

Grand Hotel Wien: Traveler Reviews

5.0 of 5
Kaerntner Ring 9, Vienna 1010, Austria
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Grand Hotel Wien
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Ranked #20 of 361 hotels in Vienna
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382 reviews from our community

Traveler rating
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    14
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Families
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184
 
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28
 
Business
56
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
athens
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
“Grand in name, less so in reality”
3 of 5 stars Reviewed January 21, 2013

If you want to be close to the opera this is probably your best choice. The Sacher, Bristol, Imperial just too expensive for what they offer and the Ring (sister hotel) less attractive. The rooms are spacy and well equipped and there end all the plusses. The breakfast is not up to par served in a room that feels much cheaper when compared with the rest of the public venues of the hotel, now that I mention it there is no decent place to relax or eat a proper meal (equivalent to the hotel's price and status) the service is sloppy or plain bad (it took 40 minutes and several complaints to get a toast at the cafe on the main floor )and there is a general atmosphere of neglect and indifferent attitude towards the customer. Pity because the location and the old Europe style building deserve better.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask lefthil about Grand Hotel Wien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
“great lobby bar”
5 of 5 stars Reviewed January 21, 2013 via mobile

great lobby-bar, good price for value, met with clients, cosy atmosphere, typical viennese style, excellent price for value, it is actually more comeptitive than most of the other normal average coffee shops in town. Don't get scared away by the luxury and extravagant environment, just go with it, sit back, relax and enjoy your vienna coffee / cake-time. Dress-Code: casual elegant, just wear a long-pants (no hot pants, no short-pants, short arm shirts, but it is airconned anyways).

Try out some hot chocolate and a vienna guggelhupf cake, the hot chocolate actually doesn't come as hot chocolate, this is what you get:

A) a cup of warm milk
B) hot choclate in a small can
C) whipped creme on a separate plate
D) one crostini-cookie (dip it into the hot chocolate afterwards

Advantage: you can measure the amount of chocolate and whipped creme by yourself.

It is just foot-steps from the subway station Karlsplatz (U1,U2, U4), tram D, 1, 2, 61, 71, etc etc etc) and the Grand Hotel Coffee is actually directly connected to the shopping center (Ringstrassen Gallerien).

I didn't stay in their hotel, just came by and visit. If you need free wifi access, just ask the receptionist and each device will get one username and password.

  • Stayed January 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
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Ask SQUALO85 about Grand Hotel Wien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“A Touch of Class!”
5 of 5 stars Reviewed January 16, 2013

A truly luxurious and beautiful hotel. Vienna is a wonderful city steeped in tradition and breathtaking architecture and this hotel provides a perfect base. The rooms are very comfortable, the service warm, friendly and welcoming and the breakfast is heavenly.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LondonFlyerLondon about Grand Hotel Wien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Guest Relations Manager at Grand Hotel Wien, responded to this review
January 22, 2013
Dear LondonFlyerLondon,

thank you very much for your comment here on the tripadvisor.com website regarding your recent stay at the Grand Hotel Wien.

It is a pleasure to here that you had a nice stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Marcus Fürnkranz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“Wonderful Hotel”
5 of 5 stars Reviewed January 12, 2013

My wife and stayed here 07/01/2013 to 11/01/2013 for my birthday and we had an absolutely marvelous stay. It is everything you would expect from a five star hotel.
Every single member of staff is helpful and friendly.
From the moment we stepped out of the taxi upon arrival to the moment we left we felt as if we were valued quests.
We had a standard double room which was elegantly appointed, spotlessly clean and very quiet. The room had plenty of storage space and a safety deposit box (which was free).
The hotel is in an excellent location within walking distance of every thing you go to Vienna to see and do. Two minutes to the Stadt Opera, five minutes to the Hofburg and five minutes to the main shopping areas of Karntner Strasse.
If you intend visiting the Belvedere for the Gustav Klimt paintings, rather than walking all the way up Prinz Eugene Strasse, which is a bit grotty, you can enter via Rennweg which is much closer to the hotel.
We will return to Vienna as it is a beautiful city and we will certainly stay at the Grand Wien again.
I cannot recommend this hotel highly enough.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Urwinrom about Grand Hotel Wien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Guest Relations Manager at Grand Hotel Wien, responded to this review
January 15, 2013
Dear Mr. Urwinrom,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

With kindest regards from Vienna,

MARCUS FUERNKRANZ
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
athens
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“a very nice 5 star hotel”
5 of 5 stars Reviewed January 10, 2013

We went at grand hotel wien at december , 2010, only for one evening. It is a very nice hotel, at very central point.Our room was big, with a marvelus bathroom . The decoration and the colours at the room are very nice. When we arrived, they gave us another room , but we did not liked and they changed with the new one which was super ! the breakfast was delicious, it has everything! one of the best we have ever eat. The only problem we had was the cold water at the evening. They told us that was a problem for the hole hotel and next day will be o.k.but, next morning we left. Anyway, we want to be back at wien and stay again to grand hotel wien ! when we were leaving, the manager Stepfanie, came oyt ,to our taxi and gave us her card , because she listen that maybe loose our plain because we had to wait 30 minutes for chec out.But she apologized,so everything is o.k.

Room Tip: ask for a deluxe room.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask avgerini g about Grand Hotel Wien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Guest Relations Manager at Grand Hotel Wien, responded to this review
January 15, 2013
Dear Avgerini G ,
thank you very much for your comment you posted on the Tripadvisor website regarding your recent stay at the Grand Hotel Wien.
I am happy to hear that you enjoyed our facilities as well our services. I do apologize that we had indeed some issues with our water system that night. We were confident that could solve it within a couple of hours but had to experience that the issue was larger than expected. I am very sorry for that.
We thank you very much for your comments and we are looking forward serving you in the future.
With kindest regards from Vienna ,

Yours respectfully
Marcus Fürnkranz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Grand Hotel Wien

Also Known As:
Grand Hotel Vienna
Address: Kaerntner Ring 9, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Romantic Hotels in Vienna
#12 Family Hotels in Vienna
#17 Luxury Hotels in Vienna
#21 Business Hotels in Vienna
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
For more than 140 years, the legendary Grand Hotel Wien has been one of Vienna’s premiere destinations. Situated directly on the Ringstrasse boulevard in the heart of the city, the deluxe five-star hotel offers its guests historic luxury combined with state-of-the-art technology and outstanding service. 205 rooms and suites, four restaurants, two bars, 12 function rooms and the exclusive Grand Spa No605 create the perfect ambience for an unforgettable stay in Vienna. ... more   less 
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