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“a very nice 5 star hotel” 5 of 5 stars
Review of Grand Hotel Wien

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Grand Hotel Wien
5.0 of 5 Hotel   |   Kaerntner Ring 9, Vienna 1010, Austria (Inner City)   |  
Hotel amenities
Ranked #27 of 365 Hotels in Vienna
Certificate of Excellence
athens
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“a very nice 5 star hotel”
5 of 5 stars Reviewed January 10, 2013

We went at grand hotel wien at december , 2010, only for one evening. It is a very nice hotel, at very central point.Our room was big, with a marvelus bathroom . The decoration and the colours at the room are very nice. When we arrived, they gave us another room , but we did not liked and they changed with the new one which was super ! the breakfast was delicious, it has everything! one of the best we have ever eat. The only problem we had was the cold water at the evening. They told us that was a problem for the hole hotel and next day will be o.k.but, next morning we left. Anyway, we want to be back at wien and stay again to grand hotel wien ! when we were leaving, the manager Stepfanie, came oyt ,to our taxi and gave us her card , because she listen that maybe loose our plain because we had to wait 30 minutes for chec out.But she apologized,so everything is o.k.

Room Tip: ask for a deluxe room.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Guest Relations Manager at Grand Hotel Wien, responded to this review, January 15, 2013
Dear Avgerini G ,
thank you very much for your comment you posted on the Tripadvisor website regarding your recent stay at the Grand Hotel Wien.
I am happy to hear that you enjoyed our facilities as well our services. I do apologize that we had indeed some issues with our water system that night. We were confident that could solve it within a couple of hours but had to experience that the issue was larger than expected. I am very sorry for that.
We thank you very much for your comments and we are looking forward serving you in the future.
With kindest regards from Vienna ,

Yours respectfully
Marcus Fürnkranz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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712 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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greece
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed January 9, 2013

We have stayed to Grand Hotel for Christmas for 2 nights.
We have book to LHW and first they gave us a room without to upgrade like usual after propose an other one the same category and not nice at all.After a lot of insistence from my part they gave us a nice room
the location of the hotel it s very good ner Opera in the city center
The breakfast it is very good a lot of choice and also a la carte including steak etc
the house keeping forgot to clean our room
We had a nice stay but not what we awas expecting from a 5 stars hotel in Wien
mm1118

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Guest Relations Manager at Grand Hotel Wien, responded to this review, January 11, 2013
Dear Mr. mm1118,

thank you very much for your recent stay at the Grand Hotel Wien. We highly appreciate your comments you have posted on the Tripadvisor website.
We do apologize that we could not fullfill your needs and expectations from the beginning. We are confident that we have found the right measures in order to address to the issues which you have described.

We thank you again for your comments and we would be delighted to welcome you again at the Grand Hotel Wien one day in the future.

With kindest regards from Vienna,

Yours respectfully

Marcus Fürnkranz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed January 4, 2013

It was a difficult decision to choose hotels in this city. There are at least 5 hotels with character. Finally decided to stay in the Grand hotel and dine at Imperial and have the torte at Sacher. The lobby has the old world charm and service was impeccable. Their special guglhupf cake was one of the items in the buffet breakfast and huge portions were gulped down without any remorse or guilt as this cake is only available there. The location is central and it is the ideal place to stay. The opera house and other attractions are all in walking distance from the hotel. A very good experience.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Guest Relations Manager at Grand Hotel Wien, responded to this review, January 11, 2013
Dear Mr. Ajmba,

on behalf of the entire staff we would like to sincere thank you for your recent stay at the Grand Hotel Wien.
We appreciate the time you took to write your comments on the Tripadvisor page regarding your stay with us.
We are delighted that you had a wonderful time in Vienna and in our hotel. I will certainly share your comments with our staff which will be be encouraged by your remarks.
Thank you again for your stay with us and we are looking forward to serve you in the future.

With kindest regards from Vienna,

Marcus Fürnkranz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timisoara
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 19, 2012

From start to finish, this was a truly memorable experience. Although there were minor flaws - the dry-cleaning service was undergoing some technical difficulties, the internet was very slow, and the exchange rates were stressful - the quality, atmosphere, and sevice was perfect for us. We will be happy to stay again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Guest Relations Manager at Grand Hotel Wien, responded to this review, January 11, 2013
Dear Mr. Bellissa,

We appreciate your comments regarding your recent stay at Grand Hotel Wien. It is always a pleasure to receive positive feedback.
I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.Therefore we are taking your comment on the laundry service as well the internet service very seriously.We are sorry that we could not full fill your needs in these areas.I am confident that we have found the right measures to address these issues.

Thank you again for sharing your experience, and we look forward to serving you in the future.

With kindest regards from Vienna,

Marcus Fürnkranz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bristol
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed December 18, 2012

This hotel retains its old fashioned style and charm, the room was lovely, spacious and well equipped. we had a room at the rear of the hotel which was quieter but be aware there is a night club directly opposite which is open at the weekends but as we were not there then i am not sure what the noise level is like. Le ciel restaurant serves wonderful food and if you can sit in the private painted dining room even better. The doormen though rather let down the hotel on the service front. There are also large conference groups here.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, December 20, 2012
Dear Mrs. Victoria Bristol,

thank you very much for your comment you have made on the tripadvisor.com website regarding your recent stay with us.
It is always a pleasure to receive a positive comment. We are glad that you had a wonderful time in Vienna.
Please be ensured that we have your comments regarding our door staff very carefully. I am confident that we have found the right measures to address these problem for the future. I am sorry that you had a bad taste of us after you have left. It was at no time our intention to hurt your feeling or to make you feeld not welcomed.
It would be my pleasure if i can welcome you in person the next time in case you would like to visit Vienna.

I remain with the best wishes for Merry Christmas and a happy new year 2013!

Sicerely

Marcus Fürnkranz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orpington
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 28, 2012

What a lovely hotel. Full of character. Chandeliers everywhere. Beds are so comfortable and a good nights sleep was had by all. The service was exceptional and to top it all the mouthwatering restaurant on the 7th floor, Le Ciel (see separate review). I cant say that it is the best Hotel in Vienna because I have not stayed in all of them, but one thing is for sure, when I come back to Vienna it will be here that I will stay!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, December 20, 2012
Dear Mr. Chamst,

i would like to tahis opportunity to sincere thank you for your comment you have posted on the Tripadvisor.com webiste.
It is always a pleasure to receive a postive feedback. We are happy to here that you have had a wonderful stay at the Grand Hotel as well as in Vienna. It woulb be my pleasure to welcome you back to the Grand Hoitel one day in case you plan another visit to Vienna.
I remain with the best wishes for a Merry Christmas and for a happy and succesfull year 2013 for you.
With kindest regards,

Yours sincerely

Marcus Fürnkranz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 25, 2012

Good location, great rooms not modern but nice, good service. Was a nice stay in Vienna, close to the main attractions ( Albertina, Hofburg..)and the shopping area. We enjoyed it and will come again for sure.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, November 27, 2012
Dear Mr. Xavier B.,

We appreciate your comments regarding your recent stay at Grand Hotel Wien.It is always a pleasure to receive positive feedback.
I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

MARCUS FUERNKRANZ
Guest Relations and Quality Manager
Grand Hotel Wien
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Grand Hotel Wien

Address: Kaerntner Ring 9, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in Vienna
#14 Romantic Hotel in Vienna
#25 Luxury Hotel in Vienna
#27 Business Hotel in Vienna
#45 Family Hotel in Vienna
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Wien 5*
Number of rooms: 205
Official Description (provided by the hotel):
For more than 140 years, the legendary Grand Hotel Wien has been one of Vienna's premiere destinations. Situated directly on the Ringstrasse boulevard in the heart of the city, the deluxe five-star hotel offers its guests historic luxury combined with state-of-the-art technology and outstanding service. 205 Rooms and suites, four restaurants, two bars, 12 function rooms and the exclusive Grand Spa No605 create the perfect ambience for an unforgettable stay in Vienna. ... more   less 
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Also Known As:
Grand Hotel Vienna

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