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“Grand Old Dame!” 5 of 5 stars
Review of Grand Hotel Wien

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Grand Hotel Wien
5.0 of 5 Hotel   |   Kaerntner Ring 9, Vienna 1010, Austria   |  
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Ranked #18 of 367 Hotels in Vienna
Orpington
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Grand Old Dame!”
5 of 5 stars Reviewed November 28, 2012

What a lovely hotel. Full of character. Chandeliers everywhere. Beds are so comfortable and a good nights sleep was had by all. The service was exceptional and to top it all the mouthwatering restaurant on the 7th floor, Le Ciel (see separate review). I cant say that it is the best Hotel in Vienna because I have not stayed in all of them, but one thing is for sure, when I come back to Vienna it will be here that I will stay!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, December 20, 2012
Dear Mr. Chamst,

i would like to tahis opportunity to sincere thank you for your comment you have posted on the Tripadvisor.com webiste.
It is always a pleasure to receive a postive feedback. We are happy to here that you have had a wonderful stay at the Grand Hotel as well as in Vienna. It woulb be my pleasure to welcome you back to the Grand Hoitel one day in case you plan another visit to Vienna.
I remain with the best wishes for a Merry Christmas and for a happy and succesfull year 2013 for you.
With kindest regards,

Yours sincerely

Marcus Fürnkranz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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567 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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Luxembourg City, Luxembourg
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 25, 2012

Good location, great rooms not modern but nice, good service. Was a nice stay in Vienna, close to the main attractions ( Albertina, Hofburg..)and the shopping area. We enjoyed it and will come again for sure.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, November 27, 2012
Dear Mr. Xavier B.,

We appreciate your comments regarding your recent stay at Grand Hotel Wien.It is always a pleasure to receive positive feedback.
I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

MARCUS FUERNKRANZ
Guest Relations and Quality Manager
Grand Hotel Wien
Report response as inappropriate
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Amersham
Top Contributor
114 reviews 114 reviews
50 hotel reviews
Reviews in 59 cities Reviews in 59 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed November 25, 2012

What you get when you buy a quality hotel is quality service and The Grand delivers. The concierge is outstandingly professional, and this is what you pay extra for. We had an overnight stay booked with Leading Hotels and got a reasonable price.

And everything else, location, cleanliness, sleep quality, noiselessness are all as you want them.

The hotel is disabled friendly.

Our one complaint is WIFI is charged, alomst everywhere in Wien has a free service.

Room Tip: Breakfast at Cafe Schwarzenberg is a short 50m walk away and EUR9 well spent.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, November 27, 2012
Dear Mr Amersham,

We appreciate your comments regarding your recent stay at Grand Hotel Wien.It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.
I ensure you that we are taking your comment regarding the free WiFi very seriously. We do offer indeed a free base Wifi in the hotel.We are very sorry if this option had been to slow for your personal needs.We are already trying to develop a faster free based internet for our customers.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

MARCUS FUERNKRANZ
Guest Relations and Quality Manager
Grand Hotel Wien
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahoghill northern ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 25, 2012

We stayed here for six nights at the end of October. Because we booked on line, we has free champagne delivered to our room shortly after arrival. All staff without exception were friendly and helpful. Fine dining restaurant Le Ciel was among the best restaurants we have ever eaten in. The bar in the hotel lobby was cosy and comfortable. Our room was everything we could have wished for. Location was very central to all sights. Everything spotlessly clean. Just loved it.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, November 27, 2012
Dear Mr. Nan F. ,

on behalf of the entire staff we I would like to take the liberty to sincere thank you for your recent stay at the Grand Hotel Wien.We highly appreciate your positive comments on our product and services.It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

MARCUS FUERNKRANZ
Guest Relations and Quality Manager
Grand Hotel Wien
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 18, 2012

My husband and I kicked off our two week (Vienna, Prague, back to Vienna) 40th birthday/15th anniversary trip at the gorgeous Grand Wien. From the moment we arrived, service was flawless. The lobby's giant chandelier will stop you in your tracks and sets the tone for what will be a luxurious stay. The rooms are large, with increadibly high ceilings, and are beautifully decorated. The bathroom is large, clean and has all the amentities. There are several highly rated restaurants inside the hotel, as well as a shopping galeria that offers clothing, accessories, drugstore, and small grocery. You are also within walking distance of popular shopping squares and the opera house, where a large screen plays the performance going on inside and offers outdoor seating to enjoy the show for free. Of course the experience of staying at the Grand Wien wouldn't be complete without grabbing a window table in the lovely Rosengarten and enjoying a slice of their famous Ring Cake while watching the world go by. This hotel definately contributed to my falling in love with Vienna, I hope it will do the same for you.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, November 27, 2012
Dear Mr. 2bluepoints

I would like to take the liberty to sincere thank you for your recent stay at the Grand Hotel Wien. We are very happy to read that you did enjoy your time at our hotel as well the beauty and charme of the city of Vienna.

I will share your comments with our team, who I am certain will be encouraged by your remarks.
Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

MARCUS FUERNKRANZ
Guest Relations and Quality Manager
Grand Hotel Wien
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, Massachusetts
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 17, 2012

As you walk through the front door, you already know that the hotel is perfectly located, the staff is friendly, and the hotel is beautifully appointed. As your stay unfolds, you are delighted to learn that the staff is very knowledgeable and service oriented and the rooms are spacious and comfortable. Many of the sites you'll want to see are within a 20 minute walk. The bus tour recommended by the Concierge is very good for an overview of this beautiful city.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, November 27, 2012
Dear Mr. Jim W.,

Thank you very much for your recent stay at the Grand hotel Wien.We appreciate your comments as it is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks.
Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

MARCUS FUERNKRANZ
Guest Relations and Quality Manager
Grand Hotel Wien
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
Top Contributor
75 reviews 75 reviews
22 hotel reviews
Reviews in 42 cities Reviews in 42 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 11, 2012

Great hotel. Excellent location. The room is big enough. The personnel is very polite and professional. There is the swimming pool. You can rent a swimming suit. What I didn't like, that the restaurant was working only until 22.00 p.m. It's not convenient. However, I can definitely recommend to stay.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Wien

Address: Kaerntner Ring 9, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Spa Hotel in Vienna
#13 Business Hotel in Vienna
#17 Romantic Hotel in Vienna
#17 Luxury Hotel in Vienna
#18 Family Hotel in Vienna
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Wien 5*
Number of rooms: 205
Official Description (provided by the hotel):
For more than 140 years, the legendary Grand Hotel Wien has been one of Vienna’s premiere destinations. Situated directly on the Ringstrasse boulevard in the heart of the city, the deluxe five-star hotel offers its guests historic luxury combined with state-of-the-art technology and outstanding service. 205 rooms and suites, four restaurants, two bars, 12 function rooms and the exclusive Grand Spa No605 create the perfect ambience for an unforgettable stay in Vienna. ... more   less 
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Also Known As:
Grand Hotel Vienna

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