What you get when you buy a quality hotel is quality service and The Grand delivers. The concierge is outstandingly professional, and this is what you pay extra for. We had an overnight stay booked with Leading Hotels and got a reasonable price.
And everything else, location, cleanliness, sleep quality, noiselessness are all as you want them.
The hotel is disabled friendly.
Our one complaint is WIFI is charged, alomst everywhere in Wien has a free service.