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“The grandest in Viennese style!” 5 of 5 stars
Review of Grand Hotel Wien

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Grand Hotel Wien
5.0 of 5 Hotel   |   Kaerntner Ring 9, Vienna 1010, Austria   |  
Hotel amenities
Ranked #24 of 363 Hotels in Vienna
Washington, DC
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
“The grandest in Viennese style!”
5 of 5 stars Reviewed November 18, 2012

My husband and I kicked off our two week (Vienna, Prague, back to Vienna) 40th birthday/15th anniversary trip at the gorgeous Grand Wien. From the moment we arrived, service was flawless. The lobby's giant chandelier will stop you in your tracks and sets the tone for what will be a luxurious stay. The rooms are large, with increadibly high ceilings, and are beautifully decorated. The bathroom is large, clean and has all the amentities. There are several highly rated restaurants inside the hotel, as well as a shopping galeria that offers clothing, accessories, drugstore, and small grocery. You are also within walking distance of popular shopping squares and the opera house, where a large screen plays the performance going on inside and offers outdoor seating to enjoy the show for free. Of course the experience of staying at the Grand Wien wouldn't be complete without grabbing a window table in the lovely Rosengarten and enjoying a slice of their famous Ring Cake while watching the world go by. This hotel definately contributed to my falling in love with Vienna, I hope it will do the same for you.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, November 27, 2012
Dear Mr. 2bluepoints

I would like to take the liberty to sincere thank you for your recent stay at the Grand Hotel Wien. We are very happy to read that you did enjoy your time at our hotel as well the beauty and charme of the city of Vienna.

I will share your comments with our team, who I am certain will be encouraged by your remarks.
Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

MARCUS FUERNKRANZ
Guest Relations and Quality Manager
Grand Hotel Wien
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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605 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Concord, Massachusetts
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 17, 2012

As you walk through the front door, you already know that the hotel is perfectly located, the staff is friendly, and the hotel is beautifully appointed. As your stay unfolds, you are delighted to learn that the staff is very knowledgeable and service oriented and the rooms are spacious and comfortable. Many of the sites you'll want to see are within a 20 minute walk. The bus tour recommended by the Concierge is very good for an overview of this beautiful city.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, November 27, 2012
Dear Mr. Jim W.,

Thank you very much for your recent stay at the Grand hotel Wien.We appreciate your comments as it is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks.
Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

MARCUS FUERNKRANZ
Guest Relations and Quality Manager
Grand Hotel Wien
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
Top Contributor
74 reviews 74 reviews
21 hotel reviews
Reviews in 41 cities Reviews in 41 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 11, 2012

Great hotel. Excellent location. The room is big enough. The personnel is very polite and professional. There is the swimming pool. You can rent a swimming suit. What I didn't like, that the restaurant was working only until 22.00 p.m. It's not convenient. However, I can definitely recommend to stay.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 10, 2012

The hotel is elegant and the staff was very courteous and helpful. The hotel is in a great location. Its a block to the Opera and the main walking street down to St. Steven's cathedral. Its another block or so to the Hofburg palace. There is a subway station at the Opera and it takes about 10 min. straight shot on the green line to the Schonbrunn Palace.

Room Tip: Park the car. Everything is accessible by walking Iraq using the subway.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Leiter Gästebetreuung at Grand Hotel Wien, responded to this review, November 27, 2012
Dear Mr. Doncur

We appreciate your comments regarding your recent stay at Grand Hotel Wien.It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

MARCUS FUERNKRANZ
Guest Relations and Quality Manager
Grand Hotel Wien
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga, New Zealand
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 5, 2012

This hotel is all old world charm and crystal chandeliers..just how we like it. Spacious room..we had a deluxe double which apart from a queen sized bed had a large cabinet housing tea and coffee making facilities, a large desk, an armchair and a sofa. The bathroom had a very large bath with a shower hose beside the bath as well as one overhead for use as a standing shower. The toilet was in a room of its own off the bathroom which we really liked - complete with gold tapped bidet.
As it was our anniversary, my husband had arranged online for roses to be put in the room just before we entered - what a lovely surprise. We did not have a breakfast option but that was no bother as there is a mall complete with supermarket and cafes right through the glass doors next to the lifts. We did have drinks in the lobby cafe which is very elegant..pricey, but it is 5 star so to be expected. We had an evening meal at Le Ciel restaurant on the top floor. We chose one of the degustation menus which had a wine accompanying each course. The food and wines were excellent and the staff were knowledgeable and incredibly pleasant.
WE would definitely recommend this hotel in Vienna for anyone who likes a bit of old world class and does not appreciate minimalist interiors when indulging in a bit of luxury. Staff throughout the hotel were pleasant and helpful. A true 5 stars.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susanne_Schwedhelm, Manager at Grand Hotel Wien, responded to this review, November 7, 2012
Dear fiftieschick57,
we are delighted that you have found your stay our Grand Hotel Wien such a memorable one. We try our utmost to make sure that our guest receive not 5*-but also personal service to make you as comfortable as possible. We very much hope that we will be able to welcome you again as guests in the near future.
Kindest regards,
Susanne Schwedhelm
Revenue Manager
Grand Hotel Wien
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trieste
Top Contributor
114 reviews 114 reviews
57 hotel reviews
Reviews in 62 cities Reviews in 62 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 5, 2012

this is my first review on Grand Hotel Vienna after some stays there, over the last years.
Grand Vienna confrirms its excellent standing , outstanding service and quality of rooms. Prices are not cheap but in line with the offer.
Little remark: the lobby was a bit too noisy, during daytime. Nothing else to add; a true 5 star

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greater Toronto Area
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 3, 2012

The Grand Hotel Wien embodies the timeless elegance of Vienna and provides a superior level of client service that is second to none. The hotel is centrally located with easy access to dining and shopping. The front desk staff and concierge are professional, helpful and extremely efficient. The guest rooms are beautifully appointed with lovely bedding, fluffy pillows and spacious bathrooms. There is even a small market on the lower level of an adjacent mall where you can buy fresh breads, meats, cheeses, fruit etc. if you're inclined to pack snacks for the day ahead. The only suggestion I have for management is that if you're providing an e-mail address on the hotel website for enquiries, then the commitment should be made to respond to the enquiries you receive. We emailed twice before our trip to enquire about airport transfers to the hotel and never received a response. Other than this opportunity for improvement, our stay was perfect, we'd highly recommend the hotel to others and will definitely stay again when we return to Vienna. Thank you to the management and staff for making our stay so comfortable!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susanne_Schwedhelm, Manager at Grand Hotel Wien, responded to this review, November 7, 2012
Dear Guest,
thank you for your kind review, we at the Grand Hotel do our utmost to make sure stay was a memorable one and hope to welcome you as our guest again!
Kindest regards,
Susanne Schwedhelm
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Wien

Address: Kaerntner Ring 9, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in Vienna
#19 Romantic Hotel in Vienna
#21 Luxury Hotel in Vienna
#23 Business Hotel in Vienna
#31 Family Hotel in Vienna
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Wien 5*
Number of rooms: 205
Official Description (provided by the hotel):
For more than 140 years, the legendary Grand Hotel Wien has been one of Vienna’s premiere destinations. Situated directly on the Ringstrasse boulevard in the heart of the city, the deluxe five-star hotel offers its guests historic luxury combined with state-of-the-art technology and outstanding service. 205 rooms and suites, four restaurants, two bars, 12 function rooms and the exclusive Grand Spa No605 create the perfect ambience for an unforgettable stay in Vienna. ... more   less 
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Also Known As:
Grand Hotel Vienna

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