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Grand Hotel Wien: Traveler Reviews

5.0 of 5
Kaerntner Ring 9, Vienna 1010, Austria
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Hotel amenities
Grand Hotel Wien
Ranked #15 of 361 hotels in Vienna
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373 reviews from our community

Traveler rating
    272
    76
    13
    6
    6
See reviews for
Families
43
 
Couples
180
 
Solo
28
 
Business
55
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Tauranga, New Zealand
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
“It's grand!”
5 of 5 stars Reviewed November 5, 2012

This hotel is all old world charm and crystal chandeliers..just how we like it. Spacious room..we had a deluxe double which apart from a queen sized bed had a large cabinet housing tea and coffee making facilities, a large desk, an armchair and a sofa. The bathroom had a very large bath with a shower hose beside the bath as well as one overhead for use as a standing shower. The toilet was in a room of its own off the bathroom which we really liked - complete with gold tapped bidet.
As it was our anniversary, my husband had arranged online for roses to be put in the room just before we entered - what a lovely surprise. We did not have a breakfast option but that was no bother as there is a mall complete with supermarket and cafes right through the glass doors next to the lifts. We did have drinks in the lobby cafe which is very elegant..pricey, but it is 5 star so to be expected. We had an evening meal at Le Ciel restaurant on the top floor. We chose one of the degustation menus which had a wine accompanying each course. The food and wines were excellent and the staff were knowledgeable and incredibly pleasant.
WE would definitely recommend this hotel in Vienna for anyone who likes a bit of old world class and does not appreciate minimalist interiors when indulging in a bit of luxury. Staff throughout the hotel were pleasant and helpful. A true 5 stars.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by fiftieschick57 for Vienna
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susanne_Schwedhelm, Manager at Grand Hotel Wien, responded to this review
November 7, 2012
Dear fiftieschick57,
we are delighted that you have found your stay our Grand Hotel Wien such a memorable one. We try our utmost to make sure that our guest receive not 5*-but also personal service to make you as comfortable as possible. We very much hope that we will be able to welcome you again as guests in the near future.
Kindest regards,
Susanne Schwedhelm
Revenue Manager
Grand Hotel Wien
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trieste
Top Contributor
87 reviews 87 reviews
47 hotel reviews
Reviews in 52 cities Reviews in 52 cities
30 helpful votes 30 helpful votes
“confirms excellent standing”
5 of 5 stars Reviewed November 5, 2012

this is my first review on Grand Hotel Vienna after some stays there, over the last years.
Grand Vienna confrirms its excellent standing , outstanding service and quality of rooms. Prices are not cheap but in line with the offer.
Little remark: the lobby was a bit too noisy, during daytime. Nothing else to add; a true 5 star

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by splokysploky for Vienna
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greater Toronto Area
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
“Tijmeless elegance in the heart of Vienna”
5 of 5 stars Reviewed November 3, 2012

The Grand Hotel Wien embodies the timeless elegance of Vienna and provides a superior level of client service that is second to none. The hotel is centrally located with easy access to dining and shopping. The front desk staff and concierge are professional, helpful and extremely efficient. The guest rooms are beautifully appointed with lovely bedding, fluffy pillows and spacious bathrooms. There is even a small market on the lower level of an adjacent mall where you can buy fresh breads, meats, cheeses, fruit etc. if you're inclined to pack snacks for the day ahead. The only suggestion I have for management is that if you're providing an e-mail address on the hotel website for enquiries, then the commitment should be made to respond to the enquiries you receive. We emailed twice before our trip to enquire about airport transfers to the hotel and never received a response. Other than this opportunity for improvement, our stay was perfect, we'd highly recommend the hotel to others and will definitely stay again when we return to Vienna. Thank you to the management and staff for making our stay so comfortable!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask HappyTrailsForever about Grand Hotel Wien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susanne_Schwedhelm, Manager at Grand Hotel Wien, responded to this review
November 7, 2012
Dear Guest,
thank you for your kind review, we at the Grand Hotel do our utmost to make sure stay was a memorable one and hope to welcome you as our guest again!
Kindest regards,
Susanne Schwedhelm
Revenue Manager
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St. Petersburg, Russia
Top Contributor
103 reviews 103 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
“It's Vienna”
5 of 5 stars Reviewed October 30, 2012

This is simply one of the top hotels in Vienna. The service is phenomenal, the property striking, and the service fabulous. There aren't too many better locations to be in midtown, close to shopping, dining, and across the street from Stadtpark.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelfan1969, General Manager at Grand Hotel Wien, responded to this review
October 31, 2012
Dear 'PatricSA', thank you so much for your wonderful review, much appreciated! I am delighted to read that you see the Grand Hotel Wien as one of the TOP hotels in Vienna. I deeply appreciate your comments on the service and the hotel in overall and I am looking forward welcoming you again in the very near future, best regards!
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Los Angeles, California
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“Sweet Dreams”
5 of 5 stars Reviewed October 22, 2012

Dreams can't be sweeter when staying at The Grand Hotel Wien. We arrived in the evening after turn down service and the pile of fluffed pillows with chocolates just hollered my name. The bathroom is luxurious and the closets are the best ever!

The spacious room has a lovely outdoor balcony with seating, but there's an adjacent mall next to the hotel if bad weather keeps you inside. The staff and service found at this hotel couldn't be better. Enjoy!

Room Tip: There's a handy International Pharmacy a couple doors down from the hotel that can handle any me...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by TOCazzie for Vienna
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelfan1969, General Manager at Grand Hotel Wien, responded to this review
October 23, 2012
Dear 'TOCazzie', thank you so much for your kind review! I must admit until today we never received a review mentioning 'sweet dreams at the Grand Hotel Wien', but I must say, I fully agree with this statement. I am delighted to read that you liked your stay at the Grand Hotel Wien and I am looking forward welcoming you again in the near future, best regards!
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Additional Information about Grand Hotel Wien

Also Known As:
Grand Hotel Vienna
Address: Kaerntner Ring 9, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Romantic Hotels in Vienna
#14 Luxury Hotels in Vienna
#18 Family Hotels in Vienna
#20 Business Hotels in Vienna
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
For more than 140 years, the legendary Grand Hotel Wien has been one of Vienna’s premiere destinations. Situated directly on the Ringstrasse boulevard in the heart of the city, the deluxe five-star hotel offers its guests historic luxury combined with state-of-the-art technology and outstanding service. 205 rooms and suites, four restaurants, two bars, 12 function rooms and the exclusive Grand Spa No605 create the perfect ambience for an unforgettable stay in Vienna. ... more   less 
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