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“No Fancy Frills - Best Location - Good Breakfast” 5 of 5 stars
Review of Pension Suzanne

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Pension Suzanne
Walfischgasse 4, Vienna A-1010, Austria   |  
Hotel amenities
Ranked #35 of 366 Hotels in Vienna
Santa Monica, California
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“No Fancy Frills - Best Location - Good Breakfast”
5 of 5 stars Reviewed June 11, 2014

You cannot ask for a better location than this Pension. It is the second time we've stayed here, 1/2 a block from the Opera House, and very close to the pedestrian shopping streets. Don't expect a hotel type situation with a lobby. You have a decent room, functional bathroom, good breakfast, and Vienna is at your doorstop. The owners are very nice. The price is cheap.

Room Tip: If you buy # euro standing room opera tickets, when the doors open, make sure you go up to the high...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, June 18, 2014
Dear Guest,
Thank you so much for telling us that you were so happy with our Hotel especially with our Location, your room, our breakfast and the friendliness of the whole staff.
Nice, that you stayed in the meantime twice with us and hope to welcome you again.
Michael, owner
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576 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Omaha, Nebraska
Top Contributor
96 reviews 96 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 8, 2014

We stayed at the Pension Suzanne in May of 2014 while visiting Vienna. It is located half a block from the Opera and one and a half blocks from the Karlsplatz subway station. The location was perfect for us. We enjoyed the daily breakfasts and the pleasant conversations during that meal with other guests. The location allowed us to quickly catch public transportation, buses, trams, or subway, and to walk to many of the attractions in Vienna. I would stay there, again, when visiting Vienna.

Room Tip: We had a room on the third floor overlooking a back parking lot. It was very quiet.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, June 18, 2014
Dear Guest, Thank you so much for your very positive Feedback about our Hotel. It is so nice to read that you were so happy with our Location, your room, our breakfast where you had a lot of fun and met many other friendly and polite People. Hope to welcome you again.
Michael, owner
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Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 4, 2014

I doubt you'll find a pension that's better located for the price in central Vienna. 1/2 block from the Opera and Karlsplatz transportation. Hosts were very helpful and breakfast was typical fare where you'll have a chance to meet other guests. The pension itself seems to be a series of rooms in two adjoining apartment buildings. Our room was an old single room apartment, complete with "bed/living room", small kitchen, foyer and separate bath and shower rooms, which could have been closets at one time. Who knows. Very quiet once the Opera stops their outdoor broadcasts (yes you're that close). Bed was very comfortable. We'd put this at the top of our list heading back to Vienna. 4 stars only due to the nature of the building itself, which is a little off-putting.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, June 18, 2014
Dear Guest, thank you so much for your very good comment on tripadvisor.
It is a pleasure for us to learn, that you had such a wonderful time with us and that you loved your quiet room, our breakfast and our Location. Hope to welcome you again whenever you return to vienna
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Ireland
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 29, 2014

Just back from 4 day visit to Vienna. Pension Suzanne is in excellent location within a 2 min walk of Opera House and 6/7 min walk of Stephensplaz. Very safe area, very comfortable strolling around at 10.30/11pm. Lovely breakfast, very helpful staff - facilitated printing of boarding passes, provided umbrellas. Large rooms with kitchenette, all very clean. Our only gripe is that there are carpets everywhere. I did see a timber floor in some visitors photos so perhaps they are gradually changing over from carpet to timber flooring which would be a very positive move.

Room Tip: Choose a room to the rear of premises if you are a light sleeper.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, May 31, 2014
Dear Guest,
Thank you so much for your very kind Feedback at Tripadvisor. We are very happy, that you were so satisfied with our Location, our breakfast, the friendliness of our staff and the cleanliness of our rooms. Hope to welcome you again whenever you return to vienna - please let us know in advance that you prefer a room with carpets (most of our guests prefer carpets).
Michael, owner
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Huntington Beach, CA
Top Contributor
54 reviews 54 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 25, 2014

We just returned from our stay in Vienna and Pension Suzanne. It worked out perfectly for us - the staff was very helpful, our room good sized with a large bathroom area, an elevator, and good breakfasts. It is easy walking distance to all the sights in the old town - just around the corner from the Opera House, a 10-minute walk to St. Stephen's Cathedral, and ATMS nearby. We picked up a rental car on our way out of Vienna and the rental agency was 5 minutes away. A perfect stay in a most beautiful city.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, May 31, 2014
Dear Guest,
Thank you so much for taking time to send such a phantastic Report to Tripadvisor. We are very happy, that you were so satisfied with our Location, your room, our breakfast and the friendliness of our staff. Hope to welcome you again whenever you return to vienna
Michael, owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Laurent de Ceris
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2014

Incredible value for a spot so close to the opera. Very nice friendly management. Plan on a third stay there next year. We nearly always follow Rick Steves' recommendations and haven't been disappointed yet. Just a reminder that they like to be paid in cash.

Room Tip: The apartment in the annex is our choice
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, May 31, 2014
Dear guest,
Thank you so much for your very possitive comment at Tripadvisor.
We are very happy that you were so satisfied with our staff and our price value. Thank you for booking with us next year again.
Michael, owner
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Atlanta Georgia
Top Contributor
228 reviews 228 reviews
99 hotel reviews
Reviews in 84 cities Reviews in 84 cities
509 helpful votes 509 helpful votes
4 of 5 stars Reviewed May 8, 2014

Location

Rick Steves, of whom I am a groupie, recommends staying in small local places like Pension Suzanne. I tend to favor places close to the train stations, because on the day I move on, I want it to be easy and fast to get to the train. I get my money's worth out of my Eurail passes, so I tend to move every day or two. Often, especially the first two or three days of a trip, I will stay in a larger city and day trip out.

Often, Rick's close to the ground motto and my close to the bahnhof motto resulted in conflicts. Moreover, I am an air conditioning sort of guy and frequently Rick's little places cannot make that investment, and support the operational costs with a European clientele that does not demand it.

But for some reason, I decided to stay in the heart of the action on this visit to Vienna. And Pension Suzanne is unquestionably the heart of the action in Vienna. If you interpret action to mean noise, it is not. It is simply on a side street next to the Opera, and at the historic area of Vienna where you will do 90% of your sight seeing.

Pricing

Pricing seems fair for the location in Vienna. But keep in mind that there is no air conditioning. In the summertime, that is a very big deal for me. I was here at the vary beginning of May and the weather was cool enough that I was comfortable with my windows open. However, based on my experiences Europeans do not value air conditioning like Americans do. (A young European told me that when he visited the USA he was always cold in restaurants and hotels.) Even in high hog business class hotels that claim to have air conditioning, you might well find that that they have throttled it to the point that you are still uncomfortable (biting tongue to resist political commentary). So you have my best thoughts on this matter.

Room

This was the by far the largest room that I had on this trip. It even had a little kitchenette, which I made no use of. Plumbing all worked fine with good water pressure and hot water.

Booking

For the best rate, do not use a booking service like hotels.com or expedia. Write the Pension Suzanne an email with the specifics of what you need. I ended up with the little efficiency because I went through a booking service and that is what they had in their inventory. I don't know for sure, but I suspect the hotel actually had a smaller less expensive room available, but they were already on the hook for the booking commission for the room I bought.

Stayed May 2014, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, May 17, 2014
Dear Guest,
Thank you so much for your very positive Feedback on Tripadvisor !
We are very happy that you were so satisfied with our Location, the room, and the Price value.
Airconditon we don`t have but all rooms have fans and most of our rooms are facing to the courtyard so they are very quiet and People can sleep with open Windows. So normalay its no Problem and our guest are also very happy during summertime with our Hotel.
Michael, owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pension Suzanne

Address: Walfischgasse 4, Vienna A-1010, Austria
Location: Austria > Vienna Region > Vienna
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#35 Romantic Hotel in Vienna
#39 Family Hotel in Vienna
#49 Business Hotel in Vienna
Price Range (Based on Average Rates): $$
Number of rooms: 25
Reservation Options:
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Also Known As:
Pension Suzanne Hotel Vienna
Suzanne Hotel Vienna
Pension Suzanne Vienna

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