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“Perfect in every way” 5 of 5 stars
Review of Pension Suzanne

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Pension Suzanne
1.0 of 5 Hotel   |   Walfischgasse 4, Vienna A-1010, Austria (Inner City)   |  
Hotel amenities
Ranked #42 of 364 Hotels in Vienna
Certificate of Excellence 2014
Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
“Perfect in every way”
5 of 5 stars Reviewed January 17, 2014

For 7 days in Nov.2013,my sister-in-law and I stayed in the apartment style accommodation-large,comfortable, and kept spotlessly clean without any intrusion by an attentive and pleasant housekeeping staff.Getting to the 6th floor apt. in a quiet section overlooking a court type area was easy by lift.The owners,Michael and his wife, were helpful and pleasant in providing information.Michael addressed many of my questions by e-mail almost as quickly as I posted them which was an indication of the service we could expect.Arriving early,we were able to leave our luggage in the office while we acquainted ourselves with the area.The location couldn't be better as it allows for walking to most tourist attractions and transportation sites.We felt safe walking everywhere even at night when returning from restaurants,Christmas Mkts. and family members homes.Breakfasts were varied and fresh in a lovely appointed breakfast room and those providing service were attentive to our needs especially Sandra.At the end of our stay,Michael arranged for a car to take us to the airport.Surprisingly,the cost was less than the taxi we used on arrival but Michael's help with the convenience was priceless.
Because of our positive experiences at PS not only will we return but we have recommended all of you to friends and family.
Thank you,Michael and staff!

Room Tip: Rooms at the back were quiet
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, March 22, 2014
Dear Guest,
Thank you so much for your very positive Feedback. It is a great pleasure for us, that you hasd such a wonderful time in our Hotel and that you were so happy with our Location, our breakfast and our staff. Hope to welcome you again in our Hotel.
Michael, Owner
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600 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 12, 2014

The location is a great selling point, right next to opera house. The staff are exceptionally friendly and we were able to organise a tour through them, however the tour itself was a let down (the number one Vienna tour). The room was pleasant, but on the down side the shower was quite small. The breakfast was splendid and sumptuous!

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, January 17, 2014
Dear Guest,
Thank you so much for your very kind review on tripdvisor.
We are very happy, that you were so satisfied with our location, our breakfast and our staff.
Hope to welcome you again whenever you return to vienna.
Michael, owner
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Burlington, Canada
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 9, 2014

My husband and I spent four nights here at the end of December. It is very close to the Opera and the pedestrian shopping area that leads to Stephensplatz. Almost everything is within walking distance, and it was easy to reach from two of the train stations. The owners are wonderful people, so warm and helpful! They even got gluten-free bread and muesli for me for breakfast, which was very much appreciated. The breakfasts were wonderful - fruit, meat, cheese, breads, muesli, yogurt, juices...we didn't need lunch any of the days that we stayed here! Our room was a decent size, quiet, and very clean and comfortable. I would certainly stay here if we are in Vienna again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, January 17, 2014
Dear Guest,
Thank you so much for your very kind feedback.
We are glad to read ,that you were so happy with our central location, the size and cleanliness of your room, and the friendliness of our staff.
Certainly its also a pleasure for us to provide gluten free breakfast for our guests.
Hope to welcome you in our hotel whenever you come back to vienna.
Michael, Owner
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Portland, Oregon
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 31, 2013

This is where to stay if you want be close to all the attractions. Reasonable rates, wifi we could pick up from our room and a wonderful breakfast made this the perfect hotel for our family vacation. We will stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, January 4, 2014
Dear Guest,
Thank you so much for your kind feedback. It is a pleasure for us that you were so happy with our location, our breakfast and the price value of our hotel.
Hope to be your host again when you come back to vienna
Michael, owner
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Randburg South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2013

We stayed here in June a few years ago on our way to and from Budapest. An excellent venue, quiet though close to shops and transport. Service friendly. Rooms clean and distinctive - not all alike. The hotel and furniture have an individual quality, like a large home rather than an impersonal hotel. It is obviously run by a family rather than a manager. Distinctive entrance with tall wooden doors leading on to a quiet courtyard in a traditional style. Breakfast offered a variety of delicious foods served promptly. We would definitely return to Pension Suzanne if we were back in Vienna. Our visit was a few years ago in June.

Room Tip: Staff stored extra bags when we went to Budapest.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, January 4, 2014
Dear Guest,
Thank you aso much for taking time to write such a good comment.
We are glad to read that you were so happy with our location, our breakfast, and the furniture of our rooms. Hope to be your host again whenever you return to vienna.
Familie Strafinger
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Rochester, New York
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 31, 2013

wonderful location. Near opera and within 10 minutes of the Hofburg Imperial Palace as we were going to Le Grand Bal and wanted to walk to it. Beautiful area . Great coffee cafes . be aware at lunch time as places fill up fast and then you have to wait in a queue. Staff very friendly and room so cozy and comfortable. Breakfast was included and is ample. Good selection. Hot water was good . Hair salon across street ..pharmacy 2 buildings away. Just Peachy!

Room Tip: Heard no complaints about any rooms Internet is superb…bolt fast
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, January 4, 2014
Dear Guest, Thank you so much for taking time to post such a good review on Tripadvisor.
We are very happy that you were so satisfied with your room, the breakfast, our friendly staff and our location. Hope to be your host again, whenever you return to vienna
Michael, owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2013

Great place to stay in Vienna. Very close to the Opera and easy walking distance to most attractions. Pension was very clean and friendly. Very helpful with information about Vienna. Would definately stay there again. Thanks,

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael_strafinger, Inhaber at Pension Suzanne, responded to this review, December 31, 2013
Dear Guest,
Thank you so much for taking time an post such a nice review on Tripadvisor.
We are very glad that you were so satisfied with our location, the cleanness of our rooms and our friendly staff. I hope to be your host again whenever your return to vienna.
Michael, owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pension Suzanne

Address: Walfischgasse 4, Vienna A-1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Hotel Style:
#38 Romantic Hotel in Vienna
#40 Family Hotel in Vienna
#79 Business Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:1 star — Pension Suzanne 1*
Number of rooms: 25
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Also Known As:
Pension Suzanne Hotel Vienna
Suzanne Hotel Vienna
Pension Suzanne Vienna

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