My wife and I were scheduled to spend several nights at this hotel, flying from Zürich to Vienna. Unfortunately, prior to our trip from Zürich, my wife was stricken with a heart attack. I cancelled our reservation SIX days prior to our arrival, only to be advised that a SEVEN day cancellation was the policy of the hotel. I might have been able to meet that requirement, but I was with my wife in an intensive care unit of a hospital in Zürich. My wife's doctors prohibited her from flying; Swiss Air prohibits a cardiac victim from flying for three weeks. This Vienna hotel just takes your money! Terrible customer service in my efforts to resolve this. I am a veteran Trip Advisor reviewer with an even-tempered, if not liberal attitude of such situations. My advice: if you book here, book through a agency with cancellation options.
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- Also Known As:
- Schweizerhof Hotel Vienna