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“Great experience in a historic hotel” 4 of 5 stars
Review of Hotel Bristol Vienna

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Hotel Bristol Vienna
5.0 of 5 Hotel   |   Kaerntner Ring 1, Vienna 1015, Austria (Innere Stadt)   |  
Hotel amenities
Ranked #27 of 365 Hotels in Vienna
Evanston, IL
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Great experience in a historic hotel”
4 of 5 stars Reviewed September 11, 2013 via mobile

My wife and I only spent one night in the Bristol for our wedding anniversary, but we had a great time. The room was magnificent (we got an upgrade through our credit card) and the staff was quite friendly. The room was big, had a walk-in closet and a view of the opera.

My only complaint is the gym which, for US standards, was quite pathetic. The A/C was broken and there was essentially no weight lifting equipment to speak of. Let's just say that Arnold would not stay there.

Note that the dining room is currently being renovated, so dinner & breakfast are in the basement, which is not very exciting.

I did report the broken A/C to the front desk which resulted in somebody stopping by the gym, but he never said a word and left without being able to fix it. I may add though that it had 100 degrees that day :-)

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this review, September 18, 2013
Dear 'IJFK'

Thank you for your Review posted on Trip Advisor. Your Feedback is very important to us. It helps us to improve and maintain our levels of service. Allow me to address some of your remarks: the gym which is located on the 5th floor with view to the opera offers mainly cardio equipment. The majority of our guests are satisfied with the equipment. I however fully understand if you are used to a selection of free weights this might not suit exactly your needs. Just a small tip: we do offer guests the option to visit a close by top class gym which has all the equipment you can possibly imagine, in case our hotel gym does not fulfill the requirements. The air-condition on this particular floor under the room was indeed challenged due to the very unusual hot weather we experienced during your stay. Again thank you for your stay and your comments. I would be a pleasure to welcome you back in the near future. Kind regards, Gerald Krischek - General Manager
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733 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
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English first
Santorini, Greece
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 10, 2013

This hotel has a historical feel from the first moment that you walk in. Just a few steps from the main touristic attractions and the city centre , we would recommend Bristol to anyone looking for a true Viennese experience in an elegant but yet relaxing setting.
Staff was quite attentive although the front desk follows typically the beaten track and doesn’t provide any personalized service. The concierge had been really helpful with their recommendations for sightseeing and dining in the city. We would recommend you to try the “Hop On Hop Off” bus tours for a quick and convenient tour of the city and of course buy the tickets for the museums and palaces in advance from the concierge desk If you want to avoid the big queues.
Regarding our room, we were really impressed by the elegant and luxurious atmosphere that truly matches with the ambience of the city. The room was spacious with a large marble bathroom, an ample closet room, separate sitting area and a king size comfortable bed (not a comfy as Heavenly beds though….). Although we had only side view of the Opera from our tiny balcony on the 5th floor, we really enjoyed the inside of the room with its opulent wallpapers and the fancy decorative features. Unfortunately we didn’t have the time to enjoy the restaurant but we had breakfast in-room that was quite good. Excellent turn down services, complimentary welcome amenities and generally we have to applaud the housekeeping department for keeping the room so neat and immaculate.
Though regretfully we stayed in Vienna only for two nights, we will always remember Bristol for its uniqueness and we would recommend it for its good quality of services, the intimacy and its location.

Room Tip: Choose a room on the fifth floor. We had 562 that had very beautiful interior, a small balcony, but...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this review, September 18, 2013
Dear 'Maria_from_Greece'

Thank you for your Review posted on Trip Advisor following your stay at our property. We do appreciate your Feedback! I regret that you did not find the Concierge tips as insightful as you had hoped - I can assure you that we have a very dedicated team of true 'Clefs d'or' professionals who strive to provide the best possible personalized Service to each of our guests. I will therefore discuss your comments with the Team to see how we can further improve our services. Thank you also for the great comments about the room and the rest of the hotel. It would be our pleasure to welcome you back in the near future. Kind regards, Gerald Krischek - General Manager
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2013 via mobile

My husband and I have recently returned from a trip to Vienna where we spent 3 nights (Sat-Mon) at the beautiful Hotel Bristol.
We were at first taken to a room on the 3rd floor that turned out not to be ready yet. This was promptly remedied by the helpful reception staff and the efficient porter who accommodated us on to a different (and nicer) room on the 4th floor. The room maids were readily dispatched to re-arrange and turn the bed from two singles into a king size - which we much appreciated.
The safe did not work and, despite an attempt made by an engineer, this unfortunately remained unresolved (it wasn't however a big deal since if needed we could have used the concierge).
The room was a little gem: beautiful decor, extremely comfy bed (with bed lined truly changed daily), and above all, clean. A minor criticism regards the replenishing of toiletries, although this was readily taken care of when we contacted reception.
The great staff at Reception could not be praised highly enough as they dealt with any issues promptly and effectively, especially when we contacted them in the middle of the night about the noise coming from the room next door.
Doubtless, the icing on the cake was the bottle of Sekt and the handwritten card left in our room for my husband's birthday: what a lovely thought!
We truly enjoyed our stay at the hotel Bristol and thank the whole staff for making our staying a memorable one!
Alessia & Ferry

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this review, September 12, 2013
Dear 'McLapu'

Thank you for your comments posted on Trip Advisor. The Feedback of our guests is very valuable to us. I apologize for the small glitches that occurred at the beginning of your stay- but at the same time I am glad that my team could remedy all issues to your satisfaction. Your praises of our front Office Team are highly appreciated. It would be our pleasure to welcome you back in the near future. Kind regards, Gerald Krischek - General Manager
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2 reviews
5 of 5 stars Reviewed September 4, 2013 via mobile

My wife and I enjoyed our stay at this beautifully restored hotel. The room was fantastic with service to match. The staff were very accommodating and the dinner was delightful.
The location if this hotel makes it an ideal spot to start your exploration of Vienna.

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

After spending a week in hotels with unfriendly staff, it was a relief to show up at the Hotel Bristol in Vienna. The hotel was lovely and the staff was very helpful with directions, advice, and suggestions. Many of the 5 star hotels we stayed at, were not worthy of 5 stars; however, the Bristol was. From the moment we walked through the doors we were welcomed and treated special. The hotel had the best air conditioning of all the hotels. With summer heat you need air conditioning that functions. Many of the hotels had air conditioning but it didn't cool enough for my needs. Each day fresh fruit and bottled water were delivered to us when our rooms were cleaned. There was also a nightly turndown service with chocolates. We loved the Bristol - Vienna and will definitely stay there again. The hotel was also perfectly located in the City Center and the bed was extremely comfortable.

Room Tip: We had a lovely view of the Opera house.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this review, September 12, 2013
Dear 'champptg'

Thank you for your review posted on Trip Advisor. I appreciate you taking the time to post your comments on this web site. I am very pleased to read that the Bristol was your favorite amongst the 5 Star Hotels on your tour. In particular I am happy to read that you enjoyed the services which my associates have provided to you. It is the service that creates a lasting experience. - Thank you for recognizing this. It would be a great pleasure to welcome you back in the near future. Kind regards, Gerald Krischek - General Manager
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Leesburg, Virginia
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 3, 2013

Truly an elegant hotel -- maybe the best in Vienna. Great rooms. Great staff. Excellent place to base your visit to Vienna. Restaurant being renovated during our visit, but the hotel handled it with grace. Service was beyond comparison. Very helpful concierge. Desk staff called me by name after checking in. Excellent! Highly recommended.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 31, 2013 via mobile

This well appointed hotel has well informed staff and beautifully appointed rooms. Dinner recommendations, directions, tour assistance were all granted with a smile.
The marble floor in our bathroom was heated, a luxurious surprise. They recognized our special occasion with a personal note, champagne and roses. They went beyond expectations.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hotel Bristol Vienna

Address: Kaerntner Ring 1, Vienna 1015, Austria
Location: Austria > Vienna Region > Vienna > Innere Stadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Family Hotel in Vienna
#18 Business Hotel in Vienna
#23 Luxury Hotel in Vienna
#25 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Bristol Vienna 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Bristol Hotel Vienna

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