The location of the hotel is excellent. You can walk everywhere, which we prefer to do on our vacations. The hotel staff was nice but service can sometimes be slow. Also, it has non-smoking floors but people still smoke and when you say something they don't seem to show much concern. The rooms are nice but the showers don't contain the water when showering and our room had some water stains on the ceiling. We typically don't eat in hotels as we prefer local restaurants and cafes so I am not able to rate the food service. I would ask for a room that is not in front of the service elevator as the doors open out so we ran into the maid service staff frequently and once Oma almost got whacked in the face as she was looking down and the maid opened the service door but I pulled Oma aside before the door could make impact.

Hard to fault the hotel with great communal areas and excellent service. Location is about as good as it gets too. The rooms are very small and stuffy however. Although we were there in winter, the air con was unreliable and the children's room was too hot throughout our stay. The bathrooms in our interconnecting executive rooms were particularly disappointing. Badly designed and cheap fittings meant that water pooled on the bathroom floor and there was no room for any more than one person at a time.

Breakfast was very good and the service was faultless. The atmosphere is not hugely child friendly though, particularly for boisterous two year olds.

That said, we would come back as the location was perfect and the staff were superb without exception.

Charming,de luxe rooms are quite lovely, staff pleasant and competent. Paying for wi fi by device is truly silly in todays world, once i pointed this out I only had to pay for wi fi per room. Pushing 2single beds together does not a King make! My experience of breakfast and bar was quite good, but breakfast is expensive. The location of the Hotel is perfect, (main reason we chose it over other starwood hotel) linens good quality,bathrooms expansive and guest services good. Just falls a little short of its aspirations overall.A little tired, perhaps a little out of touch with todays traveller, I have no complaints just nothing exceptional about it. See my review of the Trois Rois in Basel for a truly 5 * hotel.

I was there 2 nights in the middle of the week on a business trip, part of a bigger group so i did not choose the type ofbroom. The hotel in general looks outdated eventhough some renovation work is on going. Breakfast is ok, but nothing spectacular. But the biggest concern was the room. Avoid room 158!!! Located on the first floor, it must be one of the smallest room of the hotel. The window opens on the ventilication system of the restaurant! It looks auwful and, in the summer, do not expect to keep it open at night because of the noise. In the bathroom, the plastic end of the hair dryer was half melted and the glass of one of the light was not well positionned and and it was allowing the water to get in! On top of this, the wireless network was not accessible in the evening, and the construction work in the part of the hotel being refurbished started at 7am, which was generating significant noise in the room. So, even if this room was the less expensive category of the hotel (i guess so) there are some basic requirements that should be there in such a place! And clearly there were not, so it was very disappointing!