This was quite a nice stay. The reception was very professional from the beginning until the end, and did their very best to service us. My husband and I really appreciated the preferred guest card we were offered by them and the gorgeous room upgrade. Additionally, we had booked quite close to the time of our arrival, and the staff did everything they could to make sure things went smoothly despite this fact; also they were quite generous regarding our request for a late check-out.
We were not very pleased with the valets, however; they took a very long time to bring the luggage to the room, and were rough with it upon our departure to the airport.
The fine-dining restaurant was beautiful. The menu was quite creative, although I did feel that it lacked some flavour. The staff served very well with all of the proper etiquette; they were a bit intrusive about the fact that my husband had an emergecy which required him to leave the table for a brief time, however; but overall, they were quite kingd and understanding.
I was not so pleased with the bar service, however. The food was quality, but the service was lax and American style - but not American-style in a positive way. Therefore, despite acknowledging that this is in fact an American bar, the service must always reflect European quality and etiquette; and I did not feel that the American server properly understood what this means. It is mandatory that if American interns are to work in such an expensive setting, they be educated that throughout Europe there exist two main styles of serving a couple - equal serving of both the woman and the man, or, preferrably - to avoid confusion - always ladies first. Consequently, a woman must never be served in a manner that could be interpreted as implying that of an after-thought to her partner; and it was something that neither me nor my husband enjoyed enforcing throughout our luncheon.
Despite my comments regarding the bar and valet service sectors of this hotel, therefore, this was a delightful stay and one which I will always remember positively. Bristol is a wonderful hotel; and it is clear why it has been so successful.
- Also Known As:
- Bristol Hotel Vienna
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