Stayed for 3 nights on a combined starwood award/cash plan.
Clearly a five star property with everything that this entails, but there are little things that need improvement.
Had booked and upgraded to a deluxe room (the highest category the starwood programme will allow you to book for points (+€€€ cash).
The room was palatial with 7m high ceilings with gold stucco and huge period oil paintings quite something.
The bathroom on the other hand was no more than what you get in any old marriott. Standard no frills with average amenities. Also the noise insulation towards the neighbouring suite was suboptimal (could hear most of what went on in there). And the A/C in this cold winter month was turned to heat-heat-heat. No cooling option in winter. Not the best for a good night's sleep especially as opening the window was not an option as the street outside is quite noisy.
However as I had booked a king room, but since they only had a twin they gracefully offered me a new room the next day. And upgraded me at no cost to a junior suite.
Now this room on the other hand had none of the drawbacks of the deluxe and everything the homepage describes. Huge marble bathroom with Bulgari amenities and separate shower and bathtub. And truely a lovely room with a very comfortable bed. However at a list price of 1119€/night (you got that right - for a junior suite!!) this better be impeccable. In this room everything worked beautifully (except movie/music system).
The staff in general is helpful and friendly - if somewhat formal.
One drawback is that the imperial cafe (where you enjoy breakfast) and also the maria theresa bar both were staffed with people who seemed permanently stressed. They always seemed as if they were in a hurry and although formal and polite, every order you gave them seemed as if it was an inconvenience. Very far from the service in the imperial restaurant which was truely welcoming and personal (see separate review).
So all in all a very unique 5 star experience in an amazing old building.
But as you can see at this price level there are details that need to be straightened out.
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Expedia, Travelocity, Booking.com, Starwood EMEA, Orbitz, Splendia, Hotels.com, Tingo, Otel, TripOnline SA, Despegar.com, BookingOdigeoWL and Agoda so you can book your Hotel Imperial Vienna reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.