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“Really an impressive hotel” 5 of 5 stars
Review of Hotel Imperial Vienna

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Hotel Imperial Vienna
5.0 of 5 Hotel   |   Kaerntner Ring 16, Vienna A-1015, Austria   |  
Hotel amenities
Ranked #12 of 365 Hotels in Vienna
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Really an impressive hotel”
5 of 5 stars Reviewed September 29, 2011

The hotel is a converted palace which looked better than existing palaces in Paris and Vienna. The personalized service is excellent: we were escorted to our room, the concierge was extremely helpful, and the butler and room service was there when we needed them.

Our room was the most impressive hotel room that I have ever been in. We had art works on the wall, a crystal chandelier, a walk in closet, blue silk walls, and very high grade furniture. The lobby and public areas were very impressive. We have reviewed our photos and they are stunning.

The cafe and restaurant in the hotel were both very nice. I had a birthday dinner in the cafe where the food was very good and the service was excellent as well.

We were close to the Opera House, Belvedere Palace, Schonbrunn Palace, music halls, St. Stephen's and the subway. The subway is really the best way to get around Vienna. It was a short ride to the Danube and the Prater amusement park where we rode the famous Farris wheel.

Room Tip: If you have a special occasion, let them know.
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  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 9, 2011
Dear „NNNChicag…“

Thank you for taking the time to share your recommendations about our hotel and Vienna with other travellers. Highlighting our unique and very special Butler Service, as well as one of the best and most efficient public transport systems in a capital city around the world will definitely assist other global explorers to make their choice and decision for our gorgeous city of Vienna.

Hope to have a chance to welcome you back to Hotel Imperial in the future and do not hesitate to contact me directly to assist with your arrangements.

In the meantime, let me wish you and your family a most joyous holiday season and great start to 2012. Best regards from Vienna to Chicago, Klaus

Klaus Christandl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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623 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Tampa, Florida
Top Contributor
110 reviews 110 reviews
96 hotel reviews
Reviews in 63 cities Reviews in 63 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed September 27, 2011

In our travels we have stayed at many historic properties and many of them offer little more than faded glory and live off of their reputations. This was not the case with the Imperial in Vienna; service was efficient and as friendly as can be expected in Austria, the room was impeccably decorated and the bathroom was truly luxurious.
We had booked one of the smaller rooms and we were perfectly happy with it; it was large, had a dressing area, a beautiful chandelier, and a very well appointed bathroom.
Breakfast at the Cafe Imperial was delicious every day, you must try the Imperial Torte as well as a hot chocolate with cream.
While in Vienna we had a private wlaking tour and attended a concert at the Musikverein next door; both are highly recommended and easily accessible from the hotel.
I would definetly recommend this hotel to anyone looking for history, comfort, and luxury in Vienna.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 9, 2011
Dear „faarias“

It was wonderful to note that your stay at our hotel was so delightful. Highlighting the historic splendor of our 138 year old palace as well as our refined and delicious Imperial Torte will definitely assist other global explorers to make their choice and decision for Hotel Imperial.

My team and I hope to have a chance to welcome you back to Hotel Imperial in the future. Please do not hesitate to contact me directly to assist with your arrangements.

In the meantime, let me wish you and your family a most joyous holiday season and great start to 2012. Best regards from Vienna to Tampa, Florida,
Klaus

Klaus Christandl
General Manager
Report response as inappropriate
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Austin, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 26, 2011

The Imperial is stunning in nearly every way. The location is wonderful, on a leafy boulevard within easy walking distance of many sights and public transportation. The decor is beautiful and ornate without being stuffy. One of my favorite touches is the gorgeous chandelier in the lobby, echoed in sparkling crystal wall sconces throughout the facility. Our executive junior suite room was gorgeous, with two small balconies providing lovely views of the city, a very comfortable bed and sitting area, a spotless and elegant bathroom, and the lovely Schonbrunn yellow creating a warm and relaxing ambience.

The service was impeccable. The airline lost my partner's luggage for two full days, and the staff was incredibly helpful in recommending places to buy new things and expediting laundry service for what we had. We had a small suite, and the butler service that came with it was wonderful - it greatly added to our peace of mind and ability to relax. Whatever we requested - tickets to a classical music performance, dinner reservations, train tickets for the next leg of our trip that I couldn't book online - was accomplished quickly, without fuss, and with concerned attention to our preferences and wishes. Thank you so much, Gunter and Harmon!

Room service was prompt and delicious (try the potato soup on a chilly day!), and the wonderful breakfast buffet in the cafe was irresistible. Later in the day, the cafe is a pleasant and easy option for lunch, dinner, or excellent coffee and pastries.

The only possible negative was that the elevator is very small, but that's a very minor quibble.

Overall, a beautiful and luxurious hotel with excellent attention to detail, great dining options, and warm and attentive service from a wonderful staff. The next time we are in Vienna, this will without question be our home away from home.

Room Tip: Ask for a 5th floor room with a balcony!
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 9, 2011
Dear „carrietj“

To read that we have been selected as your “Home away from Home” in Vienna was most rewarding. Thank you for your exhaustive description of our services and facilities. Especially your highlighting of our unique butler service and the sumptuous breakfast buffet at our Café Imperil will most likely assist other global explorers to make their choice and decision in favor of our Hotel Imperial.

My team and I hope to have a chance to welcome you back to your home in Vienna in the near future. Please do not hesitate to contact me directly to assist with your arrangements.

In the meantime, let me wish you and your family a most joyous holiday season and great start to 2012. Best regards from Vienna to Austin, Texas,
Klaus

Klaus Christandl
General Manager
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Cartagena, Colombia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 25, 2011

This is the most romantic hotel and the place to go when in Vienna. Understanding the Habsburgs in Vienna is a must prior to going to Prague or Budapest and the Imperial is an integral part of that story. High ceilings and pastels with impeccable woodwork and decor transports you to royalty life when this hotel was a palace.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 9, 2011
Dear „RafaelSim“

What a wonderful compliment to hear – Thank you for your kind comments and recommendations.

My team and I hope to have a chance to welcome you and your partner back to Vienna in the near future. Please do not hesitate to contact me directly to assist with your arrangements.

In the meantime, let me wish you and your family a most joyous holiday season and great start to 2012. Best regards from Vienna to Cartagena in Colombia,
Klaus

Klaus Christandl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orebro, Sweden
Top Contributor
64 reviews 64 reviews
40 hotel reviews
Reviews in 36 cities Reviews in 36 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 25, 2011

The hotel is not the best I have stayed in but it is getting real close. I came in by car very late at night, midnight and ended up at a different hotel on the other side of the Ring. The personell showed me the way but as I had already unpacked my car they loaded everything on a cart and helped me across the street. VERY Nice!
I was allowed to park my car outside till the morning when it had to be moved. Now the garage was at least a block away and I had a huge argument with the front desk on how to get my car to the garage. To start with they absolutely refused me to drive it to the garage myself. The general meaning of this was that I was not competent to do this on my own with my own car. In the end I was allowed to drive my car with a person from the front desk as supervisor. To me this was the most absurd and stupid thing I had ever heard from a hotel front desk. It did not make my mood any better even though the rooms were very nice and furnished in old style to fit the general feeling of the hotel. The location is excellent for most things you might wish to do, whether it would be shopping or cultural events.
I would still callthe hotel excellent even though I have been to a lot better.
Tom Degefors

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 9, 2011
Dear Mr. Degefors,

Having joined Hotel Imperial in May as the new General Manager, I realized that your stay in that same month had been marred by the inflexible and awkward approach of my team members in relation to your car parking process. Please accept, sincerely whilst long overdue, my apologies for this situation and the way it had been handled at the time.

It nevertheless is encouraging to note that aside from this isolated incident you still found our hotel and services to your satisfaction and recommendable.

My team and I hope to have a chance to welcome you back to Vienna on business or leisure in the near future. Please do not hesitate to contact me directly to assist with your arrangements.

In the meantime, let me wish you and your family a most joyous holiday season and great start to 2012. Best regards from Vienna to Orebro,
Klaus

Klaus Christandl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2011 via mobile

This is by far one of the best hotels I stayed in. The hotel has a perfect location which was a walking distance to all major town down attractions. The staff were very friendly and helpful. The hotel had a classical design and was perfectly clean. Rooms were very big, clean and has very high ceilings. The bed was also great.

I would for sure book this hotel if I ever visit vienna again.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 9, 2011
Dear “Kkuh,

Thank you for your compliments and sharing with other travellers that through the service of our team, the impeccable cleanliness you experienced and our signature Luxury Collection bedding, you would choose our Hotel Imperial once again on future visits.

My team and I hope that you will have an opportunity to return back to Vienna on business or leisure in the future and we have the chance to pamper you once again.

In the meantime, let me wish you and your family a most joyous holiday season and great start to 2012. Best regards from Vienna, the music and culture capital of Europe,
Klaus

Klaus Christandl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 14, 2011

Fantastic stay. Hated to leave.I arrived in Vienna with the intention of staying at the hotel for 2 days.I stayed for seven days and wished I had the time to stay a month.I cannot say enough about the location. You can leave the hotel and be within walking distance of almost every thing there is to do and see.The Hotel itself is historical. You can buy the book in the lobby and read about all the historical events that have taken place at the hotel over the years and when it was a private home.I f you want to know more details (like I did) you must be in touch with Orlando, the concierge and he will introduce you to the valet that has worked there for years and years. I am sorry that I have forgotten his name.My room was fit for an imperial empress. The attention to detail was outstanding.The best assets the Hotel has is Orlando, who excels at his job as conciergeHe arranged for the best possible seats for every event that I wanted to attend from the Symphony to the Vienna Boys Choir.I f you liked concierge in the film " Pretty Woman " you will love Orlando.The food was wonderful, promptly served and with a good selection of Austrian food.

  • Stayed June 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 9, 2011
Dear “Attessa”,

To hear that the services of my team encouraged you to extend your stay in Vienna beyond your original plans is a truly exceptional compliment. Thank you for your encouraging words about our Concierge services and for highlighting that many intriguing and most interesting details of our 138 years of history are captured and recorded in our “Most Famous Hotels of the World – Hotel Imperial” Book.

My team and I hope that you will have an opportunity to return back to Vienna in the future and we have the chance to spoil you once again and assist you to enjoy the capital city of music & culture with all its amazing sights and sounds.

In the meantime, let me wish you and your family a most joyous holiday season and great start to 2012. Best regards from Vienna to Dallas-Texas,
Klaus

Klaus Christandl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Imperial Vienna

Address: Kaerntner Ring 16, Vienna A-1015, Austria
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #12 of 365 Hotels in Vienna
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Imperial Vienna 5*
Number of rooms: 128
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