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“Tired and rather smelly” 1 of 5 stars
Review of Radisson Blu Palais Hotel, Vienna

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Radisson Blu Palais Hotel, Vienna
5.0 of 5 Hotel   |   Parkring 16, Vienna 1010, Austria   |  
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Ranked #232 of 363 Hotels in Vienna
Tenterden, United Kingdom
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
46 helpful votes 46 helpful votes
“Tired and rather smelly”
1 of 5 stars Reviewed March 24, 2013

I stayed at this hotel on a short business trip. Beautiful building and location but downhill from there. On entering ing the lobby and bar area your nose is invaded by a very strong smell of cigarette smoke. Unusual these days. My room was a maisonette room. Gloomy and all furnishings brown. Not at all welcoming. Wifi not working during whole stay. Bed comfortable. I asked to have some laundry done and was asked to bring it down to reception myself!! Sums it up really. A shame as such a lovely building .

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, March 25, 2013
Dear Vyvienne W,

Thank you for reaching out and writing your review. We are very happy that you liked the building of our hotel and the comfort of your bed. We are sorry to read that you were not satisfied with the accommodations of your room and some of our services. Please rest assured that your valued feedback has been passed on to the concerned departments. We appreciate any constructive comments by our guests in order to further improve our service and facilities.
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586 reviews from our community

Traveler rating
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    144
    60
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Russian first
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  • Swedish first
  • Turkish first
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English first
Moscow, Russia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed March 23, 2013 via mobile

Entered a room prepared for me to find a filthy toilet, coffee machine was not cleaned, badly calced bathroom fixtures, hallways and lifts reek of tobacco smoke, and despite no smokig signs, smoking is tolerated throughourt the hotel. Very tired interior. Also, don't be deceived by the exterior - the building looks nice from the outside, but they have fitted two floors per each original floor, so I'd estimate ceiling height to be no more than two and a half meters, maybe less.

So-called spa is a tiny sauna sandwiched between ladys and gents showers next to the excersize rooms, and gents shower stinks with ammonia - somebody has pissed there (no surprise, as there are no toilets nearby) and it was not cleaned.

On the night of my stay they had a Turkish wedding in the hotel, so there was a very loud noise throughout the hotel well past midnight - no consideration for other guests - and they did not warn about it during the check-in either.

So, basically on every account - state of the facilities, maintenance, quality control, care for guests well-being, this establishment is seriously sub-par. Do not stay there, even if you'd be paid for it, let alone if you have to pay yourself.

Stayed March 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, March 25, 2013
Dear Sergey V,

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Please kindly note that a statement of the managment with regards to your stay will be send to your personal email address.
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Dubai
Top Contributor
129 reviews 129 reviews
118 hotel reviews
Reviews in 72 cities Reviews in 72 cities
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed March 21, 2013

Great location to explore Vienna from. The Radisson is situated in an apt old European building adding to the whole atmosphere. However the room conditions were less than grandeur. The decor doesn't fit the ambience and the furnitire quality was old and tired. Refurbishment in hotel corridors and rooms will do this property wonders!!

  • Stayed March 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, March 24, 2013
Dear ZMR,

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time to share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for the Guest Relations Manager.

Kind regards from Vienna.
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Woodbridge VA
Top Contributor
79 reviews 79 reviews
10 hotel reviews
Reviews in 32 cities Reviews in 32 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 16, 2013

Lovely old world elegance in former palais. Attentive staff, knowledgeable concierge, steps from fantastic restaurants. Faces Parkstadt on the Ring. Short walk to City Center and St@ephansdom
. Rooms are very comfortable. Nice piano bar, restaurant, and breakfast buffet in restaurant are quite nice options. The ring tram is steps from the front door. You can't beat the location, price, ammenities, and level of service in Vienna!-

Room Tip: Request room facing Stadtpark. Also consider upgrading to Royal Club level. They have packages that...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, March 20, 2013
Dear brez00,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at the Radisson Blu Palais Hotel.

We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!

Kind regards from Vienna
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Luxembourg
Top Contributor
102 reviews 102 reviews
57 hotel reviews
Reviews in 50 cities Reviews in 50 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed February 28, 2013

Radisson Palais is in a classical building with tons of atmosphere. The rooms, probably made new with the hotel in 1983, keep an original atmosphere. Nothing to complain about on that point if the hotel had been an ordinary three star joint. Worst of all, no sign of upscale even on the on the points where it had been easily possible to make a difference. The duvets were of the kind of quality you would expect in a bahnhof viertel two star hotel. Truth is that we almost got that kind of rate for our stay, but if you’d come to this hotel for the full rate, expecting the five star quality that the building promises, you would have been totally outraged. Radisson, if it has any concern for its brand image, should either take its name or a few stars off this hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 18, 2013

Stayed here for my husbands surprise birthday trip and went to the Johan Strauss ball. Wrote to the hotel in advance to say this was a very special trip and having read the reviews could they gurantee that it would be good. They replied to say they would. I booked a club room. The room itself was fine...but not well cleaned including leaving the previous guests coffee in the machine! Room service was the worst that we have had anywhere in the world. Spagetti with a blb of tomato puree, stone cold , small portion for 15 euros. Poorly presented. They have a one button call service which is rude and they avoid at all costs trying to help you. Just impossible to get anything done. Housekeeping not helpful.
Breakfast good, staff in the restaurant ranged from rude to helpful.
Must mention Anna marie in the bar...if only all the other staff were like her. She was exceptionally good.
Disapponited that the hotel couldnt pull out the stops to make our stay smooth and of the quality taht we would expect...even though I wrote in advance.
Cant recommend I am afraid.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, February 20, 2013
We appreciate your feedback regarding our room service performance. We regret to hear your dining experience did not meet your expectations. We have passed on your comments and concerns to our room service department so they may address this situation with the team and ensure that we deliver outstanding service and presentation.
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Top Contributor
68 reviews 68 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 14, 2013

Old style, updated spot close to all the museums and good walks. Tasty breakfast included in reasonable room rate. Excellent service; helped with great seats at 2 operas. Also, there was a mistake on credit card charges we discovered after leaving and they fixed quickly.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, February 20, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us and your expectations were met. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Palais Hotel, Vienna

Address: Parkring 16, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#135 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Radisson Blu Palais Hotel, Vienna 5*
Number of rooms: 247
Official Description (provided by the hotel):
Elegant Hotel housed in former palace dating from 1872, located near St. Stephen's Cathedral, Opera & shopping. ... more   less 
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Also Known As:
Radisson Blu Palais Hotel, Vienna Hotel Vienna
Radisson Vienna
Vienna Radisson

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