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“Terrible, stay away” 1 of 5 stars
Review of Radisson Blu Palais Hotel, Vienna

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Radisson Blu Palais Hotel, Vienna
5.0 of 5 Hotel   |   Parkring 16, Vienna 1010, Austria (Inner City)   |  
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Ranked #237 of 364 Hotels in Vienna
Moscow, Russia
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3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“Terrible, stay away”
1 of 5 stars Reviewed March 23, 2013 via mobile

Entered a room prepared for me to find a filthy toilet, coffee machine was not cleaned, badly calced bathroom fixtures, hallways and lifts reek of tobacco smoke, and despite no smokig signs, smoking is tolerated throughourt the hotel. Very tired interior. Also, don't be deceived by the exterior - the building looks nice from the outside, but they have fitted two floors per each original floor, so I'd estimate ceiling height to be no more than two and a half meters, maybe less.

So-called spa is a tiny sauna sandwiched between ladys and gents showers next to the excersize rooms, and gents shower stinks with ammonia - somebody has pissed there (no surprise, as there are no toilets nearby) and it was not cleaned.

On the night of my stay they had a Turkish wedding in the hotel, so there was a very loud noise throughout the hotel well past midnight - no consideration for other guests - and they did not warn about it during the check-in either.

So, basically on every account - state of the facilities, maintenance, quality control, care for guests well-being, this establishment is seriously sub-par. Do not stay there, even if you'd be paid for it, let alone if you have to pay yourself.

Stayed March 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, March 25, 2013
Dear Sergey V,

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Please kindly note that a statement of the managment with regards to your stay will be send to your personal email address.
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587 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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Dubai
Top Contributor
157 reviews 157 reviews
132 hotel reviews
Reviews in 83 cities Reviews in 83 cities
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed March 21, 2013 via mobile

Great location to explore Vienna from. The Radisson is situated in an apt old European building adding to the whole atmosphere. However the room conditions were less than grandeur. The decor doesn't fit the ambience and the furnitire quality was old and tired. Refurbishment in hotel corridors and rooms will do this property wonders!!

  • Stayed March 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, March 24, 2013
Dear ZMR,

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time to share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for the Guest Relations Manager.

Kind regards from Vienna.
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Woodbridge VA
Top Contributor
85 reviews 85 reviews
12 hotel reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 16, 2013

Lovely old world elegance in former palais. Attentive staff, knowledgeable concierge, steps from fantastic restaurants. Faces Parkstadt on the Ring. Short walk to City Center and St@ephansdom
. Rooms are very comfortable. Nice piano bar, restaurant, and breakfast buffet in restaurant are quite nice options. The ring tram is steps from the front door. You can't beat the location, price, ammenities, and level of service in Vienna!-

Room Tip: Request room facing Stadtpark. Also consider upgrading to Royal Club level. They have packages that...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, March 20, 2013
Dear brez00,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at the Radisson Blu Palais Hotel.

We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!

Kind regards from Vienna
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Luxembourg
Top Contributor
104 reviews 104 reviews
57 hotel reviews
Reviews in 51 cities Reviews in 51 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed February 28, 2013

Radisson Palais is in a classical building with tons of atmosphere. The rooms, probably made new with the hotel in 1983, keep an original atmosphere. Nothing to complain about on that point if the hotel had been an ordinary three star joint. Worst of all, no sign of upscale even on the on the points where it had been easily possible to make a difference. The duvets were of the kind of quality you would expect in a bahnhof viertel two star hotel. Truth is that we almost got that kind of rate for our stay, but if you’d come to this hotel for the full rate, expecting the five star quality that the building promises, you would have been totally outraged. Radisson, if it has any concern for its brand image, should either take its name or a few stars off this hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed February 18, 2013

Stayed here for my husbands surprise birthday trip and went to the Johan Strauss ball. Wrote to the hotel in advance to say this was a very special trip and having read the reviews could they gurantee that it would be good. They replied to say they would. I booked a club room. The room itself was fine...but not well cleaned including leaving the previous guests coffee in the machine! Room service was the worst that we have had anywhere in the world. Spagetti with a blb of tomato puree, stone cold , small portion for 15 euros. Poorly presented. They have a one button call service which is rude and they avoid at all costs trying to help you. Just impossible to get anything done. Housekeeping not helpful.
Breakfast good, staff in the restaurant ranged from rude to helpful.
Must mention Anna marie in the bar...if only all the other staff were like her. She was exceptionally good.
Disapponited that the hotel couldnt pull out the stops to make our stay smooth and of the quality taht we would expect...even though I wrote in advance.
Cant recommend I am afraid.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, February 20, 2013
We appreciate your feedback regarding our room service performance. We regret to hear your dining experience did not meet your expectations. We have passed on your comments and concerns to our room service department so they may address this situation with the team and ensure that we deliver outstanding service and presentation.
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Top Contributor
69 reviews 69 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 14, 2013

Old style, updated spot close to all the museums and good walks. Tasty breakfast included in reasonable room rate. Excellent service; helped with great seats at 2 operas. Also, there was a mistake on credit card charges we discovered after leaving and they fixed quickly.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, February 20, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us and your expectations were met. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
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Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed January 31, 2013

Great location, lovely building, and helpful staff.
But the decor is a bit old. The "No Smoking" rooms were either previously "Smoking Allowed" or previous occupants have ignored the smoking ban: the room stank of stale cigarette smoke.
But then, cigarettes and smoking are big in Vienna.
So on the way into the hotel through the lobby, you have to confront the stale cigar smoke (or indeed current cigar smoke) which is a bit grim.
Cleaning was half-hearted. The drinking glasses we used for the juices in the (free) minibar were never changed in the 3 nights we stayed there and the bottle caps and used teabags not removed.
The gym is pitifully small although the roof terrace is kind of cool in the snow. The showers next to the sauna have green mould growing around the tiles so the poor cleaning theme seems to be continuing.

I've stayed in Radissons in a few different locations and I'm quite disappointed with this one.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, February 20, 2013
Dear Kew_Nick,

Thank you for taking the time to write your review. The Radisson Blu Palais Hotel and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention and kindly assure you, that we will review and re-evaluate the smoking policy at our bar as well as a deep cleaning of our gym.

Best regards from Vienna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Palais Hotel, Vienna

Address: Parkring 16, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#142 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Radisson Blu Palais Hotel, Vienna 5*
Number of rooms: 247
Official Description (provided by the hotel):
Elegant Hotel housed in former palace dating from 1872, located near St. Stephen's Cathedral, Opera & shopping. ... more   less 
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Also Known As:
Radisson Blu Palais Hotel, Vienna Hotel Vienna
Radisson Vienna
Vienna Radisson

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