Stayed here for my husbands surprise birthday trip and went to the Johan Strauss ball. Wrote to the hotel in advance to say this was a very special trip and having read the reviews could they gurantee that it would be good. They replied to say they would. I booked a club room. The room itself was fine...but not well cleaned including leaving the previous guests coffee in the machine! Room service was the worst that we have had anywhere in the world. Spagetti with a blb of tomato puree, stone cold , small portion for 15 euros. Poorly presented. They have a one button call service which is rude and they avoid at all costs trying to help you. Just impossible to get anything done. Housekeeping not helpful.
Breakfast good, staff in the restaurant ranged from rude to helpful.
Must mention Anna marie in the bar...if only all the other staff were like her. She was exceptionally good.
Disapponited that the hotel couldnt pull out the stops to make our stay smooth and of the quality taht we would expect...even though I wrote in advance.
Cant recommend I am afraid.
- Official Description (provided by the hotel):
- Elegant Hotel housed in former palace dating from 1872, located near St. Stephen's Cathedral, Opera & shopping. ... more less
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- Also Known As:
- Radisson Blu Palais Hotel, Vienna Hotel Vienna
- Radisson Vienna
- Vienna Radisson