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“Great Hotel” 4 of 5 stars
Review of Radisson Blu Palais Hotel, Vienna

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Radisson Blu Palais Hotel, Vienna
5.0 of 5 Hotel   |   Parkring 16, Vienna 1010, Austria   |  
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Ranked #225 of 367 hotels in Vienna
Perth, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great Hotel”
4 of 5 stars Reviewed January 31, 2013

After spending one night in Belgrade it wa a pleasure to get to this hotel. Staff were great upon entry, very professional, knowledgeable and polite. The room was very comfortable and over looked the park in front of the hotel.
The service from the waitress in the streetside coffee shop was perfect, even when dealing with a mixture of English, Indian, Scottish and Australian clients, who I must admit were asking a lot of questions. She was very helpful with all of our questions and provided drinks and nibbles with a smile.
Hoping to revisit this great hotel in July 2013.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, February 20, 2013
Dear DurhamPom,

thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay during the summer period with us. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
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597 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 21, 2013 via mobile

This hotel is not remotely close to 5 star even by European standards, I stayed here for 2 nights And I regret each of them. The hotel is old and ratty. On entering the foyer, all I could think was that it smelled like a well used gambling den, the stench of cigarettes was overpowering and strongly suggested that the cleaning staff weren't doing their job. The counterstaff were rude, it seems that customer service is not something that is taught to them, well except for an African chap who was very helpful. Concierge..... I don't know if it existed, I never saw them. My room was minuscule, even by European standards, the bathroom was fine but a room that is so small that it barely fitted a single bed, talking about the cupboard under the stairs..... The breakfasts were average, not a huge amount of variety, but acceptable, although the 28 Euros is very steep for what you get. I have stayed at a heap of Radisson hotels and am even a member of their frequent guest program, this hotel is a disgrace, and Radisson should be ashamed.

Stayed January 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 20, 2013

The Radisson is ideally located to visit the historical center of Vienna, most points of interests are a stone thrown away from the hotel. Service is great, with friendly and efficient staff, especially at the reception and the breakfast restaurant. Club rooms are spacious with all amenities. Can only recommend this Radisson

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, February 20, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Vienna and your stay with us and are honoured to have our staffmembers with us, which you mentioned. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
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Oslo
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 19, 2013

Three women friends on our annual pre-christmas trip, decided to stay at the Radisson Blu Palais, and were not sorry about it! We had single rooms, and though small, they were comfortable and lacked nothing (apart from the one that had no view of the park - and was not as close to the two other rooms as we had requested).

When booking our rooms (through Expedia), it was confirmed that breakfast was included. However, at our arrival we were told that this was not the case, and we had to call Expedia to have them confirm it to the hotel. So we did, but later in the day we were informed that the hotel had not received the requested message from Expedia. Graciuosly enough, the receptionist took our word for it, and breakfast was included.

A small thing maybe, and at the end solved in a friendly way by the hotel - it was nevertheless an annoying start to our stay. I don't know who was to blame, the hotel or Expedia, but I hope they have a better communication in the future in order to avoid such discussions again.

Once that was solved, our stay proved to be very nice - the breakfast was lovely and the location of the hotel made it very easy for us to go back and relax (and get warm again!) after having strolled around in the freezing, inner city.

Room Tip: Ask for a room with a view towards the park - unless you are a light sleeper and wants to face the...
See more room tips
  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, January 21, 2013
Dear Snehvit,

thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay.

As we did have an issue with breakfast included and/or not caused by bad connection between Expedia/hotels.com and our reservation system, the wrong inclusion of breakfast of your booking has been taken care of by Expedia as the fault is known there.

As we discovered this issue sometimes during the past months, our reception employees are already entitled to alter charges like this in front of our guests and will be taken care of "behind the scenes".

Looking forward welcoming you soon again we remain

with best regards from Vienna


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London, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 16, 2013

We stayed a few night in December 2012. The simple description is that is it not a 5 star hotel. I would rate it 2.5 (although has never actually stayed in one). Room are shabby, and most of them are small! Our bathroom was tiny! Staff were lazy and rude! Free Internet did not work properly in a room - so I had to go to the lobby to get a connection. Breakfast did not have a good selection and you had to wait forever to get ( already cold) coffee.

So called free minibar did not have anything in it but beer and some soft drinks. And it was also DIRTY.

Toiletteries were of unidentified brand.

Health club I will not describe because it is below all UK standards.

On demand tv did not exist because the hotel had been changing tv system ( over the Christmas period!!). And the television set was very small and had only 2 (literally) channels in English.

Maids were very persistent trying to clean the room while we were there, in spite of "Do not disturb" sign.

We noticed dirty dishesh outside someone's door and those had been there for 3 days!

Christmas tree was removed from the lobby on 27 December- literally before I had a chance to take a picture. Is that an Austrian tradition?

The location was ok, it was central, but kind of on the border of the city centre, walking distance to most attractions. But location does not compensate for almost 300 Euros per night rate paid for this so called 5 star hotel.

I am sure All positive reviews are written by management as no guests in their right mind would have like that hotel.

Room Tip: Stay in Marriott :-)
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, February 20, 2013
Dear Mariella 0238,

thank you for taking the time to share your feedback.

We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service and your expectations were not met.

We take the time to listen to your constructive comments, so we can continually improve our services.

Concerning the removal of the christmas tree, please be kindly informed, that we decided to do so due to security & fire safety reasons, as December has been a very "warm" December and the tree was unusually dried out already shortly before Christmas eve.

We are continously training our housekeeping staff in order to prevent happenings as you described.

Also be kindly informed, that we don't spend time to write fake comments or reviews, rather than concentrate and train our staff to impress our guests by personal service.

We hope for another opportunity to at least meet if not exceed your expectations and remain

with best regards from Vienna
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Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed January 15, 2013 via mobile

Few minutes walk to the central of the city and good transportation to all other places like museums. The service is good but the breakfast or the wifi is not all good compares to the other Radisson blue hotels.

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PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, January 16, 2013
Dear Coco L,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed but would like you to be assured, that we are constantly working on improving our breakfast variety in order to meet and exceed our guests expectations. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Prague, Czech Republic
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2013

High ceiling, large windows, good breakfast, nice location not too far from the center, rooms have good size, staff is correct... Good value for money I would say. My girlfriend and I stayed in Dubrovnik, Vienna and now we are in Prague and this hotel in Vienna was the best value for money we had on this trip and we always paid approximately the same.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this review, January 16, 2013
Dear Drakos G,

thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your room, which is obviously in the heritage protected floors of the hotel.. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
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Additional Information about Radisson Blu Palais Hotel, Vienna

Also Known As:
Radisson Blu Palais Hotel, Vienna Hotel
Radisson Blu Palais Hotel, Vienna Hotel Vienna
Radisson Vienna
Vienna Radisson
Address: Parkring 16, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#45 Romantic Hotel in Vienna
#135 Luxury Hotel in Vienna
#137 Family Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Radisson Blu Palais Hotel, Vienna 5*
Official Description (provided by the hotel):
Elegant Hotel housed in former palace dating from 1872, located near St. Stephen's Cathedral, Opera & shopping. ... more   less 
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