Three women friends on our annual pre-christmas trip, decided to stay at the Radisson Blu Palais, and were not sorry about it! We had single rooms, and though small, they were comfortable and lacked nothing (apart from the one that had no view of the park - and was not as close to the two other rooms as we had requested).

When booking our rooms (through Expedia), it was confirmed that breakfast was included. However, at our arrival we were told that this was not the case, and we had to call Expedia to have them confirm it to the hotel. So we did, but later in the day we were informed that the hotel had not received the requested message from Expedia. Graciuosly enough, the receptionist took our word for it, and breakfast was included.

A small thing maybe, and at the end solved in a friendly way by the hotel - it was nevertheless an annoying start to our stay. I don't know who was to blame, the hotel or Expedia, but I hope they have a better communication in the future in order to avoid such discussions again.

Once that was solved, our stay proved to be very nice - the breakfast was lovely and the location of the hotel made it very easy for us to go back and relax (and get warm again!) after having strolled around in the freezing, inner city.

We stayed a few night in December 2012. The simple description is that is it not a 5 star hotel. I would rate it 2.5 (although has never actually stayed in one). Room are shabby, and most of them are small! Our bathroom was tiny! Staff were lazy and rude! Free Internet did not work properly in a room - so I had to go to the lobby to get a connection. Breakfast did not have a good selection and you had to wait forever to get ( already cold) coffee.

So called free minibar did not have anything in it but beer and some soft drinks. And it was also DIRTY.

Toiletteries were of unidentified brand.

Health club I will not describe because it is below all UK standards.

On demand tv did not exist because the hotel had been changing tv system ( over the Christmas period!!). And the television set was very small and had only 2 (literally) channels in English.

Maids were very persistent trying to clean the room while we were there, in spite of "Do not disturb" sign.

We noticed dirty dishesh outside someone's door and those had been there for 3 days!

Christmas tree was removed from the lobby on 27 December- literally before I had a chance to take a picture. Is that an Austrian tradition?

The location was ok, it was central, but kind of on the border of the city centre, walking distance to most attractions. But location does not compensate for almost 300 Euros per night rate paid for this so called 5 star hotel.

I am sure All positive reviews are written by management as no guests in their right mind would have like that hotel.

Few minutes walk to the central of the city and good transportation to all other places like museums. The service is good but the breakfast or the wifi is not all good compares to the other Radisson blue hotels.

High ceiling, large windows, good breakfast, nice location not too far from the center, rooms have good size, staff is correct... Good value for money I would say. My girlfriend and I stayed in Dubrovnik, Vienna and now we are in Prague and this hotel in Vienna was the best value for money we had on this trip and we always paid approximately the same.