We stayed a few night in December 2012. The simple description is that is it not a 5 star hotel. I would rate it 2.5 (although has never actually stayed in one). Room are shabby, and most of them are small! Our bathroom was tiny! Staff were lazy and rude! Free Internet did not work properly in a room - so I had to go to the lobby to get a connection. Breakfast did not have a good selection and you had to wait forever to get ( already cold) coffee.
So called free minibar did not have anything in it but beer and some soft drinks. And it was also DIRTY.
Toiletteries were of unidentified brand.
Health club I will not describe because it is below all UK standards.
On demand tv did not exist because the hotel had been changing tv system ( over the Christmas period!!). And the television set was very small and had only 2 (literally) channels in English.
Maids were very persistent trying to clean the room while we were there, in spite of "Do not disturb" sign.
We noticed dirty dishesh outside someone's door and those had been there for 3 days!
Christmas tree was removed from the lobby on 27 December- literally before I had a chance to take a picture. Is that an Austrian tradition?
The location was ok, it was central, but kind of on the border of the city centre, walking distance to most attractions. But location does not compensate for almost 300 Euros per night rate paid for this so called 5 star hotel.
I am sure All positive reviews are written by management as no guests in their right mind would have like that hotel.
- Official Description (provided by the hotel):
- Elegant Hotel housed in former palace dating from 1872, located near St. Stephen's Cathedral, Opera & shopping. ... more less
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- Also Known As:
- Radisson Blu Palais Hotel, Vienna Hotel Vienna
- Radisson Vienna
- Vienna Radisson