Very bad hotel. Service is for max. 3stars hotel, staff most of the times rude and not helpful at all. Lobby and common areas are not as shown in the pictures, very poor. At reception always 1 person impossible to ask anything since was always too busy. When we checked in as couple with 3 children at a suite room for 5, we have realized we had only 2 single beds in our room, It took them 2 hours to bring more beds in the room. Safe box was not working, promised the would fix it next day, not fixed till the day we left the hotel. Room service very bad. One night we ordered food and they brought it without forks and knives. We had to call them to remind them to eventually bring them in 15 minutes off course without any kind of apology. I'm a very frequent traveller both for business and for please. I travel 8 to 10 times every year for the last 15 years. This is the first time I'm writing a review. Believe me don't stay in this hotel, i have seen some other good reviews for this hotel and I'm amazed, we have either stayed at a different hotel or their reviews are not genuine. Good lack for the people who don't believe me, you will remember me but it will be too late. Last comment, one night I went at the bar downstairs to buy as every night 2 bottles of water as we were 5 people in the room and we only had 2 small bottles of water in the fridge, at the price of 13 euros but never mind. The guy at the bar was still there and was probably closing down, he told me that we was closed and we would not give me water, unbelievable ... I can say more but I will stop here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Marios S,
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thanking you very much for your spent time and sharing your recent stay with us.
We are very shocked, about your mentioned impressions and have investigated the mentioned additional beds and mineral water. Please be kindly assured, that the "excuse", that additional beds are not set up in front of arrival rather than in the afternoon hours has been terminated and we have implemented the "delivery of the beds on the day of arrival" to our reservations department in order to prevent circumstances like this.
Concering the mineral water, we've tried to find out the bartender, but weren't sucessfull. With regards to the water quality, please be kindly informed, that all tab water in Vienna is delivered from the nearby Semmering mountain area and is drinkable throughout Vienna.
We would be delighted if you would give us a 2nd chance as we obviously failed during your first stay.
Wishing you a wonderful 2013, we remain
with best regards from Vienna
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.