This really is a first class hotel and we have never stayed in a hotel and had such great service from everyone working in an establishment from the owners and their employees. We arrived around 8:45 in the evening and Uschi Schorer the owner ushered us straight through to our room and told us to have our meal before checking in as we were tired and hungry. Though the room was wonderful, I found the noise from the road to be slightly annoying ( I am a very light sleeper and it wouldn't normally affect the average person). The next morning we asked if we could move rooms - we could not believe that the owner straight away took us to the other side of the hotel and showed us to our new room without even a hint of annoyance! This was room 43 by the way and we found we had a deer and its young ones walking up to our balcony or peering through the window waiting to be fed and stroked!!!!(this room backs into the mountain). Again the owner said we should take apples from the breakfast spread to feed them! The place itself is around 10 minute stroll to the Hahnenkamm or there is a free taxi service in the morning which takes around 5 minutes. This is good because you are slightly out of the noisy centre.
The hotel has a fantastic sauna area with 2 large saunas one with 60ish degrees and the other 90ish degrees. There are also a number of steam rooms and 2 small swimming pools. Oh and there is an outside natural plunge pool with small waterfall - 'invigorating' - if you dare!!!!!!.
The food at breakfast is fresh and plentiful and the waitress will cook you a fried egg 'sunny side up' and perfect every time! The bread is delivered every morning and is yummy! Evening meals were a set menu of 4 courses plus an amply stocked salad and cold meat bar each night. The food was served hot and always looked appealing - sadly I am no connoisseur of fine food but we always thoroughly enjoyed the dishes and also the translated menus were a source of amusement and talking point! There is also a chilled area with ice cream and various cut fresh fruit if you dont fancy the dessert or you have children with you - I believe they will cook simple food for your kids if they are fussy eaters like my kids were! One other plus point is that between 3 and 5 o'clock they lay out a spread of cakes, cold meats and sometimes soups and even a chilli con carne one day along with tea, coffee and juice which is great after a long day skiing, walking or shopping and all for free!
This has been a quite detailed report as I have really never stayed in such a welcoming and friendly hotel as this - if your looking for a quality, well run hotel in Kitzbuhel seriously think of choosing this one - and it has its own locker room for your skiing gear and will supply you with walking shoes and maps etc if your going in summer. Just Brilliant!