Unfortunately this is not the hotel it is made out to be. In the Thomas Cook brochure it states that it is a four star but this is not the case. I contacted the KitzbuheI Tourist Board
T +43 (0) 5356 66660
F +43 (0) 5356 66660-77
and it is officially rated as a 3 star. I wouldn't give it more than a two star (at best a low 3 star) as per the sign on the exterior of the building . Usually these hotels that are away from the main drag are very good quality, not this one. We were half board for ten days.
This place is for smokers, period. The bar and the reception area and the communal seating area around the open fire is all thick in cigarette smoke. I'm an ex-smoker and do not mind a slightly smokey area but this it wasn't. The only reason we sat there was to log on to the net because it is not offered anywhere else in the hotel. And when the house computer is asleep there is no access because the router is embedded in the desktop and therefore it doesn't transmit a signal; when there is access the bandwidth is appalling allowing only a few people to use the connection at one time. As a result we very rarely sat there in this area and preferred to go to other establishments in particular the Alpen Hotel at the other end of the lake.
There is a non-smoking area but it is just full of dining tables and is therefore completely lacking in character which I do not expect from Austria (this is my fifth visit to the country and second time to Kitzbuehel). The whole hotel lacked the Christmas charm you get in Austria due to it barely being decorated. They certainly cheaped out on this. My mother being German, was very disappointed as it is tradition in all Teutonic countries to have the beauty and class of Christmas to permeate the atmosphere along with the charm of their architecture. The Alpen Hotel Schwarzsee had all this. - a four star hotel.
The food was ok but after a week it became very boring. The food in other places was exceptional. Why this hotel had to skimp and scrape I don't know.
The room we were given was a suite in an adjacent building. It was spacious, clean but lacking character. The shower leaked so badly that we had a pool of water on the floor after every shower. There was no hair dryer - come on, this is supposed to be four star – nor face cloths or hand towels. The owner did provide a hair dryer upon request. There were no coffee making machines either and boy did we need it as the coffee at breakfast was awful. The entrance to the building was old and run down. The ski room was an old toilet and still would serve as that had there been a toilet. It hadn't been renovated at all. On the ground floor some of the staff resided and they smoked so we would get smoke in the hall way and often in our room so we would have to keep our windows open at night.
The main buildings rooms had all been renovated and seemed ok but there was the smoke issue again.
The staff were good (if it hadn't been for them we probably would have moved hotels) but they weren't looked after properly. Our room maid had to carry arm loads of sheets to the laundry which was a few hundred metres away because the owner would not buy her a hand pulled cart. Cheap person. So cheap he didn't have a budget for salt and sand for the ice. All three of us slipped and fell on the ice, as did the maintenance man (he was very lucky on one occasion not to end up in hospital) and several other people over the time we were there. We live in Canada and we would have sued the owner had that been here.
The one positive aspect of the place was the spa. Apart from the pool being a tad chilly (you couldn't sit in the "hot" tub because it wasn't hot) it was new and clean and very spacious. I think this is why, in my opinion, they class it a four star hotel. But this does not make the rest of the place a four star.
We discovered the owner sits on the Tourist Board of Kitzbuhel; I'm surprised he doesn't make an effort to advertise the place its true worth in the eyes of the Kitzbuhel Tourist Board.
The location was ok as it was quiet but the down side was that you always had a walk of at least fifteen minutes to get anywhere at night. In the summer I could see this not being a problem as one could also cycle and it would still be daylight. In winter you need a torch.
There is a cross-country ski trail right across the road from the hotel and there is a regular bus service to Reith (for ski rentals) and to the Flekalmbahn.
This place would be better to stay in in the summer and the windows in the place should be open to let the smoke out.
As this was advertised as a Four Star and really didn't live up to it, it really put a dampener on the whole trip.
I would not stay here again and would certainly not recommend it to anyone in its current state.
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- Also Known As:
- Bruggerhof Hotel Kitzbühel