We have just returned from another very enjoyable ski holiday in Kitzbühel. This year we decided upon a very good value package holiday with Crystal. The comfortable family-owned (for over 100 years!) 3 star hotel is located in the middle of the town’s pedestrian area & amongst all the shops, cafes, (even McDonald’s) plus bars, restaurants & the swimming arena. It appears to host mainly guests from the UK, of the main holiday companies, Crystal/Thomson & Inghams.
It is a good 10 minute walk (in normal shoes, not ski-boots) to the Hahnenkammbahn, so unless you are fit, or a hardened skier, it is well worth leaving your skis & boots in the Intersport lockers underneath the gondola (from 3 euros a day). Incidentally, Intersport are very helpful for ski equipment rental – we always use them when renting. There is also a ski-bus service from right outside the hotel.
I am going to clarify some facts and info. which is also available on their own website, in ski brochures & on the internet, which is worth noting, together with some of our experiences:
NO LIFT – the hotel is very old and there is no lift. I think we drew the short straw (or paid the least money!) and were allocated rooms on the top floor (When booking I had asked THOMSON/CRYSTAL to request Room 12, which is on the 2nd floor). When arriving Gabbi (the owner’s wife) checked us in and gave us keys to our 5th floor room! (Some reviews mention the size of the rooms on the top floor, which are angled in places). I queried this, to be told “it is a 3 star room!” Anyway, up/down 50 steps plus landings, from top to bottom, a minimum of 8 times a day is good for fitness! Other rooms on lower floors and in the adjoining chalets are bigger.
ROOMS – well-cleaned and comfortable. We had a bath, in what looked to be a new bathroom, with a 5ft 6” long bath (fine for small people) & a shower attachment, but no curtain. Hot water was always available. There was a 14” Philips TV on the wall (like the one I used to have in 1995!) with approx. 10 stations + BBC World Service. The double glazed door to the small balcony provided the light to the room. This was our room, which was one of the smaller ones. There are others!
INTERNET – there is a chargeable wireless-lan service which is available in certain areas of the hotel, but not your bedroom. (which other guests & I found to be frustratingly inconsistent) Cost: 20 Euros per week.
(Free internet is available at McDonalds & Intersport Kitzsport at the gondola)
PARKING – there is a small car park at the rear of the hotel. Cost: 8 Euros per car per day.
BREAKFAST - 3 choices of cereal & 3 different jams; fresh rolls and bread for toast & a small selection of fruit. Just one person usually serving ALL of the tables, so hot drinks arrived when they arrived . Breakfast from 7.30am included hot scrambled eggs, but if you were down later you could be unlucky and not have any! I agree with some other reviewers, which also extends to the evening meals: adequate but not extensive.
DINNER – soup, small salad buffet, a choice of 2 main courses plus a dessert, daily.
Always hot. The order in which people were served amused us! Whether you were first in, or last in, it didn’t matter. With just Gabbi & Anita serving all of the guests (probably because it was end of season?) you were given the courses when they were ready! A bit disappointing that the advertised weekly farmer’s buffet was cancelled, without notice or reason. There was no draught beer left by the last night! Good for the hotel owners, not so good for those of us wanting a cold draught beer!
Another reviewer has made a very good point, which we totally agree with: basically, you get what you pay for! If you want 4 or 5 star accommodation/service then pay for it! The Top 10 Kitzbühel hotels are listed on Trip Advisor and they are all very good. But, staying in this excellent resort can be expensive and the Top 10 hotels are often fully booked, especially during high season.
HOPES & EXPECTATIONS - was this hotel good value, in terms of what we paid? Of course it was! We paid £ 396 each to Crystal for a 1 week end-of-season holiday, including flights, transfers to resort, a clean & comfortable hotel room, small breakfast and a meal in the evening… especially when flights only were costing £ 250 - £ 350 into Salzburg, Innsbruck and Munich!
If travelling with a UK Holiday Company your request will likely be ignored.
If travelling independ...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.