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“Could have been perfect.” 4 of 5 stars
Review of Hotel Kitzhof Mountain Design Resort

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Hotel Kitzhof Mountain Design Resort
4.0 of 5 Hotel   |   Schwarzseestrasse 8-10, Kitzbuhel 6370, Austria   |  
Hotel amenities
Ranked #11 of 49 Hotels in Kitzbuhel
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Could have been perfect.”
4 of 5 stars Reviewed July 16, 2014 via mobile

Our stay at this beautifully designed hotel was good. We arrived to find the hotel covered in scaffolding and printed cover sheets which must have cost a fortune. Having been told that these refurbishments were due to finish 10 days earlier this was a disappointment to us. We has booked a double mountain view room for my husband and I and a single mountain view room for our son. He got the double and we got two single beds pushed together. We spoke to the Manager and we were moved to the back of the hotel to a slightly larger room but with a veiw of the neighbouring house. The two benefits of this were air conditioning which wasn't in the previous room and being away from the church bells that ring on and off for half an hour at 7am each morning waking you up. Although you may not think air conditioning is important in what is predominantly a winter ski resort, this made all the difference in July. Our Sons room was hot and stuffy without it and leaving the windows open left him exposed to the church bells ! The duvets were also very hot. I am not sure they were summer Tog rating as they were beautifully thick and warm. The positives .....fantastic location, could not have been better. Stunning design all around the interior of the hotel. The bar....one of my favourite views sitting in there mid evening with a beer and the candles flickering while looking out over the lush green mountains and pretty roof tops. The bar man who looked after us all week was superb. The food was excellent at breakfast and the staff very helpful. Car parking on site was handy but a little expensive at €10 per night when it is part of the hotel....there is a free car park a short walk up the road . Rooms were lovely but do get an air conditioned one. A bit of a gripe was the fact there were no mirrors around the dressing table so you couldn't see what you were doing to get ready. The first room we were put in was quite small for two adults and with all facilities like hair driers, mirror, plug sockets, toilet etc in the one bathroom the other person couldn't do anything to get ready while the other was in the bathroom. One thing to be aware of...room service €10 charge on top of your drinks or food. I think this is excessive for a pot of coffee for one ! The rooms are not very well insulated and every noise can be heard in the corridors or neighbouring rooms so sleep quality wasn't great. Big negative was the Spa....not up to standards. No health check questionnaire completed prior to the treatment. Therapist was not great for a number of reasons although she was a very nice. No water offered after the treatment, products on sale were out of date and no one was interested in helping me when I wanted to buy some . As it rained every day we were there I would have gone back for more treatments but after my experience I wouldn't re book. With some improvements, for us this would have been the perfect hotel but sadly can only rate it 4 on this occasion.

Stayed July 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitzhof_Resort, Leiter Öffentlichkeitsarbeit at Hotel Kitzhof Mountain Design Resort, responded to this review, July 21, 2014
Dear julienicola,

First of all thank you very much for your feedback. We appreciate your time and advice! Please be sure, that we take your comments seriously and working on it.

We are very pleased that you enjoyed the service and food in our hotel. With your help we can manage to operate on a high level of service and product quality.

In order to avoid misunderstandings with reservation details, we will make sure that the communication between internal departments works more fluently in future.We have taken good note of the issues encountered in your room and at the spa, we are very sorry about these problems, we understand your disappointment and sincerely apologise for the inconvenience caused to you.

We will forward and discuss your topics with the responsible departments and take controlled actions.

We are looking forward to welcome you again soon and hope to convince you about our hotel on your next stay.

Best regards from Kitzbühel,
The Hotel Kitzhof Crew
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230 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
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English first
Munich, Germany
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 12, 2014

A very nice place to stay indeed. We did a company event there (Avid) which was focused on team builiding and the development of leadership in our part of our company. The Kitzhof hotel team made us all feel welcome, were very attentive....all of which made the event for us memorable and special. We enjoyed a very comfortable hotel, good gym, nice friendly staff and the famous Austrian/Tirol openness and weclome. This is a hotel certianly to recommend for companies, for families and individuals and for couples.

Room Tip: Ask hotel to organise some activities with Element3, a local sports and tour organisation - really v...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitzhof_Resort, Leiter Öffentlichkeitsarbeit at Hotel Kitzhof Mountain Design Resort, responded to this review, July 15, 2014
Dear ChrisBrennanIreland,

first of all we want to thank you very much for your feedback and for choosing our hotel as your accomodation and location for company event. We appreciate your time and advice.

We are very pleased to read that you enjoyed your stay at the Hotel Kitzhof Mountain Design Resort in that way. I am more than happy to forward your comments to the responsible departments.

It is very nice to hear being recommended as a family destination as well and it would be an honour for us to welcome you again in the Hotel Kitzhof Mountain Design Resort.


Until then,

best regards from Kitzbühel


the Hotel Kitzhof crew
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Leighton Buzzard, England
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
2 of 5 stars Reviewed June 23, 2014

We did not stay at the hotel but were regular visitors as part of the GB triathlon team - the Kitzhof was the team hotel. We ate there one night and had the buffet which was very good but marred by apalling service - about 30 minutes to get a bill and even then they had not just divided the bill by 8 as we asked but kept asking which drinks should be put onto which bill.

We also tried to leave messages several times and if the person was not in the room, they would not leave messages which is the first time I've come across htis fom what was supposedly a high class hotel

I would also say that our hotel was slightly cheaper than this one and far better

  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitzhof_Resort, Leiter Öffentlichkeitsarbeit at Hotel Kitzhof Mountain Design Resort, responded to this review, July 1, 2014
Dear Pipemanager ,

first of all we want to thank you very much for your feedback. We appreciate your time and advice.

We take your comments seriously and will forward them to the respective departments.
We are constantly working on our high service and quality standards and with your feedback we can optimize it.

We are looking forward to welcome you again soon and hope to convince you about our services on your next stay.

Best regards from Kitzbühel,
The Hotel Kitzhof Crew
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 30, 2014

We arrived at the hotel from a long trip by train from London England and set foot in the hotel. We felt we had arrived home from home.
The weather was bad, no sun, but the team at Kitzhof brought us sunshine with their professional and efficient way . All our needs and wants were met. We felt happy and relaxed and could recharge our batteries.
Elke and Paul Smith

  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitzhof_Resort, Leiter Öffentlichkeitsarbeit at Hotel Kitzhof Mountain Design Resort, responded to this review, June 11, 2014
Dear Elke and Paul,

first of all we want to thank you very much for your positive feedback. We appreciate your time and advice.

We are glad to hear that you enjoyed your stay at our hotel and that you liked our service and our facilities such as the facilities surrounded by the beautiful nature of the Kitzbühel Alps.

Having guests who value our love for detail in the same way that we do always makes us happy.

We look forward to welcome you soon again!

Best regards from Kitzbühel,
The Hotel Kitzhof Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 5, 2014

A perfect weekend in Kitzbuehel - unfortunately it was ugly weather.
Therefor it was such a pleasure to be hosted in this excellent hotel, the staff offered creative ideas to compensate missing outdoor sunshin: sunny faces (staff), luxury SPA, helpful recommentations what to do when is raining cats and dogs (e.g. funny geocaching).
Breakfast (with champagner!) and dinner were excellent (service!)! Thanks to the kitchen!
Hence - a must to come back!

Room Tip: Try to get a room with view to the Hahnenkamm! It is quiet, close to the Spa and excellent views
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitzhof_Resort, Leiter Öffentlichkeitsarbeit at Hotel Kitzhof Mountain Design Resort, responded to this review, May 7, 2014
Dear margaret21_10 ,

first of all we want to thank you very much for your positive feedback. We appreciate your time and advice.
We are glad to hear that you enjoyed your stay in our hotel even if the weather was not good and that you liked our friendly staff and facilities surrounded by the beautiful nature of the Kitzbühel Alps.I am more than happy to forward your comments to the responsible departments and send you kind regards from Romana Exenberger.

We look forward to welcome you soon again!

Best regards from Kitzbühel,
The Hotel Kitzhof Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 5, 2014

This is a spa-style resort that works for business, too. Excellent location in easy walking distance to town with cute shops, restaurants and charming churches but with enough open space around it so you can appreciate its alpine location. Style inside is modern chalet with lots of stone and wood for texture but in a clean, hip style rater than vintage. Attractive bar/lounge and good restaurant on site. Indoor and outdoor pool and full menu of spa services including many massage and wrap types make this a good choice for fitness folks or those wishing to detox. I liked the hours-early morning to well into the evening, which makes it nice for those on business or those arriving at all hours at the Saltzburg or Innsbruck airports—as its halfway between the two.

Room Tip: Elevator is a bit slow so if that bothers you, ask for the first floor. Baths are a good size even i...
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitzhof_Resort, Leiter Öffentlichkeitsarbeit at Hotel Kitzhof Mountain Design Resort, responded to this review, April 7, 2014
Dear Marilyn M ,

first of all we want to thank you very much for your feedback. We appreciate your time and advice.

We are glad to hear that you enjoyed your stay at our hotel and that you liked our rooms and spa facilities.

We look forward to welcome you soon again!

Best regards,

Your Hotel Kitzhof Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed March 18, 2014

Wonderful design hotel within walking from the city centre.
Quiet location, comfy beds and modern rooms overall. Great indoor pool and spa area.
Cool restaurant and a huge Nice bar/lounge in the reception area.
I would definately go back!

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitzhof_Resort, Leiter Öffentlichkeitsarbeit at Hotel Kitzhof Mountain Design Resort, responded to this review, April 7, 2014
Dear Dlira,

first of all we want to thank you very much for your positive feedback. We appreciate your time and advice.
We are glad to hear that you enjoyed your stay in our hotel and that you liked our rooms and facilities surrounded by the beautiful nature of the Kitzbühel Alps.

Best regards from Kitzbühel,
The Hotel Kitzhof Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Kitzhof Mountain Design Resort

Address: Schwarzseestrasse 8-10, Kitzbuhel 6370, Austria
Location: Austria > Austrian Alps > Tirol > Kitzbuhel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kitzbuhel
#5 Spa Hotel in Kitzbuhel
#10 Romantic Hotel in Kitzbuhel
#10 Luxury Hotel in Kitzbuhel
#13 Family Hotel in Kitzbuhel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Kitzhof Mountain Design Resort 4*
Number of rooms: 172
Official Description (provided by the hotel):
Stylish design meets traditional ambience in Kitzbuehel's Mountain Design Resort Hotel Kitzhof. Centrally located at the city park and offering views of the Kitzbueheler Horn and Hahnenkamm peaks, Hotel Kitzhof is just a five-minute walk from Kitzbuehel's idyllic town center. Following a complete makeover in 2008, Hotel Kitzhof offers a total of 163 guest rooms with three large suites and 27 Superior rooms. The Kitz Spa measures 600 square meters and includes an indoor pool, a Finnish sauna, a Sanarium, a steam bath and five treatment rooms. The spa treatments and products are based on the innovative JUST PURE moon phase concept. Three restaurants offer freshly prepared local and international cuisine. The Mountain Design Resort Hotel Kitzhof is a member of Design Hotels™, a collection of more than 200 creative and individually managed hotels in over 43 countries worldwide. ... more   less 
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Also Known As:
Hotel Kitzhof Mountain Design
Hotel Kitzhof Ski Golfresort
Kitzhof Ski Golfresort Hotel

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