We booked this hotel via Crystal Ski for 1 weeks skiing on Patscherkofel. The hotel is sited only 5 mins walk along the road from the Olex Ski area at the base of Patscherkofel Mountain. This walk is along the main road so the adverts saying the hotel is a "ski in/ski out" hotel are not true as theres no snow on the road!
Now we were met by a well presented male receptionist (Never got told his name) who checked our names and took us to the room without saying a word. He opened the door and then walked away! Entering the room (Room 16) we were pleasantly surprised at the size and quality. I cannot fault the room really except the pillows are not comfortable and trying to get another one proved a major task. Only other thign is there is no kettle/tea/coffee making facilities in the room. However, due to the lack of "welcome/introduction" we read through the hotel info folder. I read that for 20Euros deposit, a kettle/tea/coffee etc can be provided on request, however when I went to reception, was told in very poor english and after consultation with an online translation site that all the kettles were in use! I asked when I could have one and was told "when the next guest checks out! I tried the next day with a different staff member to be told the kettles were broken! (I smelt a fish now) I rang the Crystal rep who rang the hotel straight away and he was told we'd have a kettle straight away. The kettle didn't turn up until the next evening! And even then, I had to go to reception every day to ask for more tea etc!
There appears to be only one cleaner who although polite enough, doesn't realise that toilet rolls need topped up daily, again, a challenge to ask for at reception.
The "resteraunt" (more like a round room, has no atmosphere, no background music or such like. However, the biggest downfal is the service. I don't know if the staff are new, but between them all, they cannot run a resteraunt. No matter what time you turn up for your evening meal, you get your starter within 10 - 15 mins, and then they seem to hold all main meals and serve them all together, and then the same for the dessert. There definitely seemed to be a preferential treatment to Austrian/German guests over the British. They seemed to get salad and soup for starters for example, we were offered salad OR soup! Overall the food was lovely and very well presented however portion sizes are minimal, so if you've been skiing all day and are hungry, make sure you have your own snacks ready in your room!
The hotel advertises secure luggage area, No they just put your bags at reception/bar.
The basement spa area is lovely. A lounging area with wicker lounger beds to relax on. A water machine with fresh fruit free of charge. The jaccuzzi is luke warm, which spoils the effect. There is a lovely dry sauna (95degrees) and a freezing cold plunge pool. Also a nice variable shower. We couldn't find a steam room as advertised either.
All in all, the hotel itslef is lovely and I would love to reccomend it to all, however, unless your German or Austrian (or can at least be fluent in German) I cannot reccomend this hotel to anyone, and certainly not until the service is greatly improved.
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