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“Elegant and Old Worl” 4 of 5 stars
Review of Grand Hotel Europa

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Grand Hotel Europa
5.0 of 5 Hotel   |   Sudtiroler Platz 2, Innsbruck A-6020, Austria   |  
Hotel amenities
Ranked #6 of 80 Hotels in Innsbruck
Certificate of Excellence 2014
New York City
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
57 helpful votes 57 helpful votes
“Elegant and Old Worl”
4 of 5 stars Reviewed July 20, 2013

A very charming 19th Century style property with lovely private and public spaces. Our room, a deluxe double, was spacious with a very large and comfortable bathroom and good storage. The hotel also has an excellent restaurant...its breakfast buffet is wonderful and we had one dinner there which was truly marvelous...not cheap but worth it
Only negative is the location of the hotel which is directly opposite the train station and in a rather working class low end quarter...however, it is such a small city that within a three minute walk we were away from the fast food ambience and in ten minutes down in the car free streets of the old city.and by the Inn River.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, July 21, 2013
Dear Guest,

thank you for having taken the time to share your impression about your recent experience at the Grand Hotel Europa.

We are glad that you enjoyed your stay with us, and that you had the time to try a few of our services.

It would be a great pleasure to welcome you back at the Grand Hotel Europa the next time your travel plans include Innsbruck.

Yours sincerely,


Roman Ray Straub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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560 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Chandigarh, India
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 18, 2013

I stayed here with friends and its close proximity to the train station is really convenient.We arrived late and the front desk staff was very courteous.The rooom size was large,and had a good view of the snow capped mountains. The breakfast is excellent ,and served with great pleasure and they take guest preferences into account !There are good restaurants nearby as well,and its location is good.We had a wonderful stay here.

Room Tip: Rooms with a view of the mountains are good.
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, July 19, 2013
Dear Guest,

thank you so much for choosing the Grand Hotel Europa for your recent stay in Innsbruck and for having taken the time to share your experience on TripAdvisor.

I am thrilled to hear that your stay went well and that you enjoyed the room, the service and our breakfast. I will make sure to share your kind comments with the rest of the staff.

Thanking you once again for having taken the time to recommend us to others, we sincerely hope to have the pleasure to welcome you back to the Grand Hotel Europa the next time your travel plans include Innsbruck.

Yours sincerely,


Roman Ray Straub
General Manager
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Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 11, 2013

My parents and myself recently spent two nights at the Grand Hotel Europa having chosen the hotel due to its ideal location opposite to the railway station. What an excellent choice in all respects. From my initial email contact with the hotel regarding facilities available, particularly for my Dad who has severe arthritic problems, the direct booking process with the hotel personnel and throughout our entire stay, nothing was too much trouble for any of the staff all of whom were very courteous. The bathroom / wet rooms were luxurious and spacious making life so easy for both able and less able, the beds were wonderfully comfortable for weary bones and the sheer size of the rooms together with their first rate appointment all added to the joy of our stay. The food both continental buffet style breakfast which offered all imaginable choices and evening meal options could not be faulted. The chefs are to be commended for the quality and presentation of the cuisine they freshly prepared. We were only too sorry to leave this hotel after such a short stay and would have no hesitation in using it again or recommending it to anyone visiting Innsbruck. Innsbruck might be famous for amongst other things its Golden Roof, however, this is a Golden Hotel.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, July 15, 2013
Dear Guest!

Thank you so much for writing a review about your recent stay at the Grand Hotel Europa.

It is always a great pleasure to receive compliments such as yours with regard to our services and our staff here at the Grand Hotel Europa.

We are more than happy that every detail during your stay was to your full satisfaction and that you will recommend the Grand Hotel Europa in Innsbruck.

We would be very pleased to welcome you and your parents once again at our hotel during your next visit to Innsbruck.

Sincerily yours,

Roman Ray Straub
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 10, 2013

I stayed here for 5 nights in January and can say that this hotel would be one of my first choices if I come to Innsbruck again. The breakfast is excellent (you can order freshly pressed juices), the bed is of good quality and it is near the train station. Very convenient if you need to use the hotel for business purposes. The hotel has also a sauna and a restaurant. Further, in regard to cleanliness the hotel is also outstanding. One disadvantage may be that - if you come to Innsbruck for sightseeing - the hotel is 15 minutes from the centre of old town. The location near the railway station with its fair share of rough people may also be not to everyone's liking.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, July 15, 2013
Dear Guest,

thank you so much for choosing the Grand Hotel Europa for your stay in January and for sharing your experience on TripAdvisor!

We are happy to read that you felt comfortable during your stay with us and enjoyed our hotel facilities. The satisfaction of our guests is our highest priority.

We hope to welcome you back at the Grand Hotel Europa the next time your travel plans include Innsbruck.

Sincerely yours,

Roman Ray Straub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellesley, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 4, 2013

My wife and I recently spent two nights at the Grand Hotel Europa at the end of a ten day tour of Germany and Austria. This hotel is a true gem! Our room was spacious, large and luxuriously appointed. The bed was firm, with loads of pillows, some light and feathery and others firmer - perfect for those of us who are fussy about our sleep! The bathroom is luxuriously outfitted with a separate toilet/bidet room and loads and loads of turkish towels of every size.

Our room was very quiet. The door is heavy, and the walls are sound proofed. We never heard any hall noise, footsteps or toilet noises from other rooms.

The room attendants make up the room to the highest standard. We were a bit disheveled at the end of our trip, but when we came back at the end of a busy day, it looked perfect, again.

Of particular note, the staff, from the room attendants up to the General Manager are attentive, friendly and helpful. My wife and I planned a last minute car excursion to Italy with the help of the front desk manager. She advised us to take a little extra time and use the Timmelsjoch High Alpine Road for the daytime portion of the journey. This is one of the most scenic roads in the world, and it was the highlight of our trip!

If you are seeking a hotel in Innsbruck with an A+ location, fine rooms, terrific dining and the friendliest staff in Europe, The Grand Europa is a must.

Room Tip: The rooms are very quiet, with a very heavy door, thick carpeting and wall draperies.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, July 5, 2013
Dear Guest,

thank you for sharing your review about your recent stay at the Grand Hotel Europa.

I am pleased that you enjoyed your stay with us. Here at the Grand Hotel Europa everyone is committed to anticipate the needs of our Guests: I am glad you had the chance to notice.

Thanking you once again for having taken the time to recommend us to others, I sincerely hope to have the pleasure to welcome you back to the Grand Hotel Europa the next time your travel plans include Innsbruck.

Yours sincerely,


Roman Ray Straub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 2, 2013

This hotel is centrally located to all forms of transport.. Staff are friendly and in particular the service staff at breakfast also the Duty Manager Walter Povoleri thank you- you made our stay so more enjoyable. At the under ground car park/railway station you will find a wonderful supermarket. . .

Room Tip: Choose a room with a view to the mountains.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, July 4, 2013
Dear Guest,

thank you so much for taking the time to write a review on the Grand Hotel Europa.

I am pleased that you enjoyed your stay and that you were able to experience first-hand how the staff at the Hotel is happy to go the extra mile in order to offer our Guests an exceptional time.

Thanking you once again for having taken the time to recommend us to others, I sincerely hope to have the pleasure to welcome you back to the Grand Hotel Europa the next time your travel plans include Innsbruck.

Yours sincerely,


Roman Ray Straub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arnold, Maryland, USA
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 29, 2013

We stayed here for 2 nights in June 2013. This hotel is located across the street from the train station. That is not a bad thing. Hotel parking is available in the train station parking garage. Enter the garage and drive straight back. You will see a sign to a passageway that goes under the street and directly into the hotel. (Take your parking ticket with you. When you check out of the hotel, pay your parking fee at the hotel lobby, and they will give you a ticket to exit the garage. You will pay a reduced rate, as the hotel must have some type of parking agreement with the train station.) From the hotel, it is about a 5 minute walk to the old town section of Innsbruck, where you will find many restaurants and attractions. We had dinner one night at the hotel restaurant and it was outstanding. Breakfast is also excellent, with a full array of meats, cheeses, eggs, cereals, fruits, breads, pastries, etc. This hotel is exceptional, with large, clean, modern rooms and bathrooms, along with many other amenities as listed on the website. The staff at the front desk were courteous and went out of their way to ensure our stay was comfortable. Many hotels in Austria do not have air conditioning. The Hotel Europa is air conditioned, which we were very appreciative for since there was a heat wave while we were there. We would definitely stay here again, and we highly recommend the Hotel Europa.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, June 30, 2013
Dear Guest,

thank you for sharing this review about your recent experience at the Grand Hotel Europa on TripAdvisor and for taking the time to recommend us to others.

It is great to hear that you had a pleasant stay at the Grand Hotel Europa and that you had the time to enjoy some of our hotel facilities as the Europa Stüberl Restaurant. Your entire satisfacion is exactly what we are working for and our main aim is to offer an excellent but also individual and courteus service to our Guests.

Once again, thank you for taking the time to post your valuable feedback and sincerely hope to have the pleasure to welcome you back to the Grand Hotel Europa the next time your travel plans include Innsbruck!

Yours sincerely,


Roman Ray Straub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Europa

Address: Sudtiroler Platz 2, Innsbruck A-6020, Austria
Location: Austria > Austrian Alps > Tirol > Innsbruck
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Innsbruck
#4 Business Hotel in Innsbruck
#8 Family Hotel in Innsbruck
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hotel Europa 5*
Number of rooms: 122
Official Description (provided by the hotel):
The Grand Hotel Europa is a top hotel in Innsbruck, Austria, and one of the most impressive hotels in central Europe. The hotel’s location makes it perfect for exploring Innsbruck, and the beautiful surrounding countryside. The location, modern amenities and stunning decor make the hotel highly regarded. ... more   less 
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Also Known As:
Grand Hotel Innsbruck
Grand Resort Innsbruck

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