My mother, my 10-year-old daughter and I spent three days in this beautiful little hotel last week and we enjoyed every aspect of it. Our room (like a previous reviewer we were also allocated Room 21) was a family suite rather than a family room and like every other part of the hotel it was spotlessly clean.
Sylvia and Inge were very welcoming and their English was great. We ate in the restaurant for two of our evenings in Salzburg and they were very happy to prepare "off menu" meals for my mother.
Whilst this hotel is a little way outside the city centre, travelling to all the tourist attractions is very easy by public transport - we travelled into the city centre (about a 20 minute bus ride) and we also went to the Untersberg and the Hellbrunn Palace using Sylvia's concise and accurate directions.
We loved staying at this beautiful hotel and are already planning a return trip.