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“Do Not Stay Here!!!!” 1 of 5 stars
Review of Villa Cicubo Hotel

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Villa Cicubo Hotel
3.0 of 5 Small Hotel   |   Vogelweiderstr. 7, Salzburg 5020, Austria   |  
Hotel amenities
Ranked #31 of 60 Salzburg B&B and Inns
Ramstein, Rheinland-Pfalz, Germany
1 review
2 helpful votes 2 helpful votes
“Do Not Stay Here!!!!”
1 of 5 stars Reviewed May 22, 2013

We booked 3 rooms at this hotel. We arrived to find out that the hotel was over booked and we ended up having 3 people in a very small room. Management was apologetic but did not really bend over backwards to make it right.

The room itself was small and clean but that was the only positive thing in the room. There was no alarm clock in the room. Bathroom was very small and no doors or curtain on the shower making the floor extremely wet when showering. Also, no shower floor mat.

No breakfast at the hotel. The hotel advertised a discounted breakfast at a local restaurant but we could not find the place...it was at least a 15 minute walk.

We tried to check out early and cancel our second nights stay but there was no one at the reception desk to check us out. Finally at 10 am I called the number for the hotel and someone came to check us out.

Location is not the safest. We were able to park our car in the lot across the street. There was broken car window glass all over.

In all we would not recommend this place at all.

Stayed May 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HanaB2, Geschäftsführer at Villa Cicubo Hotel, responded to this review, May 27, 2013
Google Translation
Tatsächlich handelte es sich bei diesen Gästen um einen Fehler an der Rezeption - wir waren mit einem Zimmer und einer Nacht überbucht.
Daraufhin haben wir versucht für die Kundin ein Zimmer in unseren Partnerhotels zu buchen, was sich zu Pfingsten als ein unmögliches Unterfangen herausgestellt hat.

Wir fragten die Kundin ob Sie die eine Nacht nicht bei Ihren Eltern schlafen könnte - und haben die Dame komplett kostenfrei (statt 55€) übernachten lassen - das war das wenigste was wir tun konnten, da in der Gegend sonst nichts mehr frei war.

Es hat sich aber auch herausgestellt, dass bei der Kundin selbst ein Irrtum vorlag - die eigentlich ein anderes Hotel mit ähnlichem Namen buchen wollte - und auch der Meinung war, dass Sie in diesem Hotel sei. Leider konnten wir den 4 Sterne Erwartungen der Kundin nicht entsprechen.

Wir entschuldigen uns nochmal recht herzlich für den Vorfall, und finden es schade, dass unsere Bemühungen nicht anerkannt wurden.
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28 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Mantua, Italy
1 review
5 of 5 stars Reviewed April 29, 2013

Very good services: not far from the town centre (1 km= 10 minutes)
The room was perfect, cleaned and very comfortable and all people who work in Villa CiCubo are kindly and lovable.
The little breakfast on the morning was excellent.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonn, Germany
1 review
4 of 5 stars Reviewed April 15, 2013

Small cosy family hotel. Great rooms and family friendly service. One could tell the hotel was recently renowated and is run with passion. It is located in the centre and all sights were easily accessible. Even though there was no breakfast at the hotel, we were given a voucher to have breakfast at the cappomio nearby with a great variety of dishes to chose from.

Stayed April 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Cicubo Hotel

Address: Vogelweiderstr. 7, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Hotel Style:
Ranked #31 of 60 B&Bs / Inns in Salzburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Villa Cicubo Hotel 3*
Number of rooms: 8
Official Description (provided by the hotel):
This historical city villa, designed by the famous Salzburg architect Jacob Ceconi, has been successfully restored by the Michaylov family and has found new life as a modern city hotel with 8 rooms. The combination of the historical architecture and design interior makes this exclusive city hotel the perfect accomodation for your stay in the Mozart city! ... more   less 
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