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“Doesn't try hard enough” 3 of 5 stars
Review of Scherer Hotel

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Scherer Hotel
4.0 of 5 Hotel   |   Plainstrasse 37, Salzburg A-5020, Austria   |  
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Ranked #86 of 134 Hotels in Salzburg
North Wales
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
“Doesn't try hard enough”
3 of 5 stars Reviewed September 22, 2013

We have just completed a tour of four major cities across Europe. We began in Salzburg and selected this hotel because it is not far from the railway station and it was reported as 4*. Well, it wasn't too far from the trains- but it was quite a distance from its 4* claim.

OK it is a nice hotel; reception staff are friendly; indeed they kindly provided us with an additional room to take a bath as we had only a shower in our room. The hotel is well maintained and is very warm. Our room was small but adequate for our needs.

So why am I griping? Well, if this truly is a 4* then a guest shouldn't have to ask twice to have the room safe fixed; by the time we left it was still unusable. We wouldn't expect a dining room waiter in a 4* hotel simply to shrug his shoulders when telling me that there was no English Breakfast tea; the scrambled egg wouldn't be rubbery. These may seem petty but the hotel claims its higher rating and should earn it by providing the appropriate service. I will write other reviews about 4* hotels in Vienna, Budapest and Prague congratulating them on their standards. I can't do the same for the Scherer.

Having got this out of the way Scherer isn't a bad hotel; it is average and needs to up its game to earn the higher accolade.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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97 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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  • Spanish first
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English first
London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 28, 2013

The hotel Scherer is a 15 minute walk through a decent area to the Old town. The receptionists were efficient, helpful and friendly, speaking excellent English. The room was a reasonable size and clean with working air conditioning, bathroom clean but small. Breakfast was a decent contential buffet with good strong Austrian coffee. if looking for a reasonably priced hotel with access to all tourist sites I would recommend this hotel.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 12, 2013 via mobile

The hotel is very close to the main train station without being effected by the noise or any of the people that hang around train stations. Enjoyable walk into Salzburg centre, and only about 20-30 mins slow paced.

The two female receptionists were not overly friendly or informative, but two male receptionists on at nighttime were very chatty and helpful.

The breakfast was very good and the rooms were big, clean and comfy and had great AC. Another bonus was the channel dedicated to showing The Sound of Music film in English! A sweet touch was the chocolate left on our pillows after the room was serviced everyday.

The decor of the hotel is very 70s and could definitely do with updating; but I would have no problem staying here again.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 10, 2013

This hotel is no more than a 10-minute walk from the Salzburg train station, which is likely its main advantage. Walking to the old city centre along the river bank is pleasant and takes about 20 minutes at a good pace.

My single room was clean and cute and had a working air conditioner. Being a corner room, it had big windows in two directions, both looking out at big trees. A good variety of hot and cold options for breakfast and a leafy terrace for eating outside in good weather.

Wifi costs 2 euros for 2 hours. The front desk attendant took time to explain both how to connect and to logout, so that the 2 hours can stretch over multiple days and sessions.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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LAs VEgas
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 9, 2013

The city of Salzburg is a magical place, Mozart's music surrounding the area, beautiful landscapes, nice weather, and the hotel was fantastic, affordable price, excellent service and food, highly recommended, the hotel is close to the main attractions, every single attraction can be reach just by walk....

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 27, 2013

Not sure where to start with this review...I was traveling with my wife and 2 kids.i had been to 3 other cities before salzburg and was very excited to see this wonderful hotel in a beautiful city but oh was I wrong..I was greeted by the worst receptionist EVER..her attitude was unbelievable for me to list all the things she did wrong would take hours...bottom line is that the hotel is a 2star at best,location is in worst part of salzburg ,don't go to this hotel if you plan on sleeping as its in a crossroads and traffic is
nuts 24/7. We paid above and beyond what was first advertised because when we got to hotel room was not equipped for 2 adults and 2 kids even though I had called to confirm my booking wks in advance.The main problem we had was with its false advertising and the hotel receptionist made us feel like gum on her shoes I believe her name was michaela she reminded me of nurse ratchet from the movie "one flew over the cuckoo nest". I've stayed in many 4/5 star hotels and some basic 2/3star but this hotel should black listed as the "worst hotel in salzburg" . My advice if you have kids and standards are to avoid hotel scherer at all costs...ps salzburg is a beautiful city.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sturminster Newton, United Kingdom
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 17, 2013

We found the Hotel Scherer easily as it is only a stone's throw from bus stop, bus took approximately 20 mins from the airport.
We checked in and took the option of a second floor room even though I have a disability. Unfortunately, at the time of our visit, the lift was out of action due to flood water affecting the lift motor. We were pleased with our room it had enough space for clothes and luggage storage, the bathroom was spotless and a sensible size (shower is excellent). There was a table and bench which was useful. It would have been nice to have tea/coffee making facility in room. The decor was clean and light.
The windows open which is just as well as we found the hotel extremely hot. We didn't get the air conditioning to work so opted to sleep with the windows open which proved a bit noisy from traffic.
The hotel is in a good location and if you don't mind walking it is an easy walk to the city. Buses are regular and often and stop very near the hotel. We discovered on the last but one day that you can reach the bus terminal itself in 10 minutes going through the side streets.

Staff were a bit varied. Two gentlemen were friendly and chatty, there is a little bar which they have to dash to in between doing other jobs. two waiting staff presentable and efficient but not terribly chatty.
We found that the hotel has a lot of coach parties that come and go. Coach party people tend to take over wherever they are and they did at the Hotel Scherer. We felt that staff were stretched a bit to cater for the coach guests and the ordinary guests.There simply are not enough staff at very busy times. The coaches generally arrive in time for an evening meal and leave again after they have consumed most of the breakfast on offer. They leave quite early so you have to be really early to get the full range of breakfast on offer. Breakfast is good, the usual fruit, yoghurt, cereals, cold meats, cheese, toasting machine and preserves, plus there were scrambled eggs, bacon and sausages. The coffee is lovely. Tea is a bit more tricky.
The hotel is a comfortable, clean place to stay if you are out and about most of the day. There is not much area of social seating.
I find it difficult to use the scale given as it was better than average but not very good, settle for good, clean, good location, reasonable price.

Room Tip: We had a room over the restaurant and the little garden, this proved to be noisy when a coach party...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Scherer Hotel

Address: Plainstrasse 37, Salzburg A-5020, Austria
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#41 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Scherer Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
The Hotel is situated in the city center. Air condition in all rooms, WIFI, Welcome Tray, Sound of Music, we look forward to welcoming you with us! ... more   less 
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Also Known As:
Scherer Hotel Salzburg

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