We have just completed a tour of four major cities across Europe. We began in Salzburg and selected this hotel because it is not far from the railway station and it was reported as 4*. Well, it wasn't too far from the trains- but it was quite a distance from its 4* claim.
OK it is a nice hotel; reception staff are friendly; indeed they kindly provided us with an additional room to take a bath as we had only a shower in our room. The hotel is well maintained and is very warm. Our room was small but adequate for our needs.
So why am I griping? Well, if this truly is a 4* then a guest shouldn't have to ask twice to have the room safe fixed; by the time we left it was still unusable. We wouldn't expect a dining room waiter in a 4* hotel simply to shrug his shoulders when telling me that there was no English Breakfast tea; the scrambled egg wouldn't be rubbery. These may seem petty but the hotel claims its higher rating and should earn it by providing the appropriate service. I will write other reviews about 4* hotels in Vienna, Budapest and Prague congratulating them on their standards. I can't do the same for the Scherer.
Having got this out of the way Scherer isn't a bad hotel; it is average and needs to up its game to earn the higher accolade.
- Official Description (provided by the hotel):
- The Hotel is situated in the city center. Air condition in all rooms, WIFI, Welcome Tray, Sound of Music, we look forward to welcoming you with us! ... more less
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- Also Known As:
- Scherer Hotel Salzburg