My family and I have been living in Austria for 7 years and travel widely and know what is to be expected at a Schloss Hotel.
Whilst the location is favourable in beautiful Anif, that is about all this Hotel has going for it. The visit did not start well with no one on reception and the absolutely unhappy nature and lack of professionalism displayed by the waiting staff on the breakfast Service.
It is concerning that as a service business the staff seem to display an inherent frustration with their jobs, they showed a sense of negativity and unhappiness which we as guests can feel and that is not good. In particular, the waiting staff at the breakfast room on the first day were dismissive in their attitude, did not smile or greet us. The buffet was also very diminished and was not replenished. The Internet did not work (when this was pointed out to the staff, they said that they were Aware of the Problem but did nothing to actively resolve the problem).
The décor of the hotel could also do with refreshing and the overall experience does not match the price point paid. At 480 Euros our experience did not represent value for what was paid. We choose not to eat at the Hotel Restaurant as it did not seem value e.g. a warm salade, a savoury pancake and a Pudding for 23 Euros - much better value at the Heuriger Freisacher up the road, where we ate for kings for 20 Euros a head in a fabulous ambience - this where we will be staying next time.
What a shame this Hotel could have great potential.
- Official Description (provided by the hotel):
- The Hotel Schlosswirt zu Anif is located on the outskirts of Salzburg, just 15 minutes from the historic old town. It is a family-run hotel full of charm and a lot of Austrian tradition. The classy interior in the newly adapted Biedermeier rooms and warm hospitality create a special atmosphere. The Restaurant is renowned for its typical Austrian cuisine and places great emphasis on the use of local products. Arrive, relax and unwind! ... more less
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