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“SACHER TORT ANYONE?” 5 of 5 stars
Review of Hotel Sacher Salzburg

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Hotel Sacher Salzburg
5.0 of 5 Hotel   |   Schwarzstrasse 5 - 7, Salzburg 5020, Austria   |  
Hotel amenities
Ranked #6 of 135 Hotels in Salzburg
Certificate of Excellence
Melbourne, Australia
Level Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“SACHER TORT ANYONE?”
5 of 5 stars Reviewed November 5, 2013

My wife and I recently stayed at the Hotel Sacher Salzburg and it was a marvellous old world experience! I pulled up in my hired car outside the door of the hotel and the doorman raced out to unload my suitcases and take my car keys to have the car parked all the while smiling and welcoming me to Salzburg. With enthusiasm like that, how could I not be impressed? The staff were all exemplary in their level of service and respect and we were happy with the room we were allocated. Sure it looked a little dated, but it was big and comfortable and as we were to find out later, a massive renovation project is underway to bring the hotel up to the present. However, the hotel itself (especially the public areas) are amazing in any case with an unbelievable location facing the Salzach River. Just a short stroll across the bridge spanning the river is the Old Town and all the charms that can be found there that would delight the curious traveller. We enjoyed our time at the hotel and a big part of that was the always friendly staff who made many wonderful suggestions (my wife and I even ate a delightful Macedonian restaurant thanks to a tip off by one of the door staff!) and the wonderful location. Do yourself a favour and check the Hotel Sacher out...the world famous Sacher Tort is worth the effort alone!

Room Tip: River view room if you can manage it.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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855 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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Barrington, Illinois
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 3, 2013

We only stayed one night but it was and awesome stay. The people from the time we pulled up until the time we got our car the next day could not have been better.

Our room was very nice but on the street side as they had renovations going on there where no river side rooms available. The renovations really did not effect our comfort outside of not having a great view of the river.

We did not eat at the Sacher but we did spend some time at the bar and had a few drinks and a cigar at the Bar. Alexander was great to talk to and is a very bright young guy with a good opinion on hotels and restaurants in Europe.

I loved this place, its on of the nicest places I have ever stayed. Its one of the few places I have been that really deserve the 5 star rating I give it. I feel "excellent" many times is over kill for many places I have stayed but "very good" just seems a bit short. I think in this rating system maybe an exceptional rating should be in order. The Sacher was everything I would expect from a world class luxury hotel and hope I make it back sometime soon.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashford, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 2, 2013

We stayed here while some reconstruction work was going on but we didn't hear any noise not even once. The room was furnished beautifully and everything in the room was set perfectly.
The location was good as the Mozart House was just round the corner from here. The Hotel has a famous cafe which is cozy where you can try an original Sacher Torte or an Apple Strudel.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stourbridge, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 2, 2013

Salzburg, Austria is a beautiful and elegant city and the Hotel Sacher Salzburg is the perfect place to stay in which to appreciate it. Ideally located on the River Salzach with easy access to the old city we spent four nights here in October. Having been notified about the refurbishment programme beforehand any concerns we had were quickly dispelled. The work has hardly any impact on the majority of the hotel. We stayed in a recently refurbished and beautifully appointed superior double room with an enormous large and comfortable bed. The public rooms were elegant, traditional in style and very comfortable, the only criticism we had was that smoking was allowed in some areas. The buffet breakfast was plentiful, everything you could wish for. At night we ate in the Salzach Grilli with a menu of grills, fish and vegetarian options and the formal Zirbelzimmer restauraurant..The desserts and puddings were delicious, a feast for the eyes and taste buds! We found the staff to be professional welcoming and helpful. The bottle of champagne in our room for our wedding anniversary was a delightful surprise. we hope to return

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Salzburg, Austria
Level Contributor
5 reviews
5 of 5 stars Reviewed October 31, 2013

We stayed here for 2 evenings in mid September with 3 other couples. We all agree that the hotel was everything we expected. It is a traditional "old world" hotel, very appropriate for our short stay in Salzburg. As others mentioned it is a short walk to old town and many tourist sites. Rooms were very acceptable, bathrooms were lovely with tub / showers. Entire staff was very accommodating. One evening after returning from the Mozart Dinner Concert, we decided to stop for drink in the bar, and even though the young gentleman was getting ready to close, he graciously accommodated us and kept the lounge open. Very polite and interesting young man. wish I could remember his name. Terrace, lounge area and all public areas are lovely.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Letchworth, England, United Kingdom
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed October 26, 2013

Stayed here for 2 nights having stayed at ritz Carlton in Vienna. Can't compare the 2 the Sacher is nice and in a good location but is a bit dated and we really struggled to get the air con working in our room, had to sleep with the window open. Breakfast was also a bit limited. We've decided we prefer modern hotels.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagingDirect0r, Manager at Hotel Sacher Salzburg, responded to this review, October 30, 2013
Dear Guest!

We thank you very much indeed for staying at Hotel Sacher Salzburg and for your invested time to give us a review here on TripAdvisor.

We are really sorry that we did not meet completely your satisfaction.
The aim of our Hotel is to epitomize Sacher's unique mix of world charm and modern comfort -tradition hand in hand with innovations. Therefore we have done already a lot of refurbishment by our guest rooms as well as by our Wintergarten, the Sacher Bar & Lounge and public areas. To improve continuously the standard for our guests we do in the moment renovations by our guest rooms and try to save the aesthetic of historic elegance combined with modern technology and luxury bathrooms.

Dear Guest, thank you again for your remarks and for taking the time to tell us about your recent stay. We really hope that we will have another opportunity to show you our effort to combine tradition and modern in a perfect way.

Kindest regards,

Elfi Kammerhofer
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walldorf
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 20, 2013

Spent 2 nights here, despite the renovating which I was informed of before booking, the noise was kept at a very acceptable level. Hotel within easy walking distance of all the sights. Sits on the river with a nice terrace out back on the river. Good service, nice rooms.

Room Tip: Standard double is fine
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sacher Salzburg

Address: Schwarzstrasse 5 - 7, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #6 of 135 Hotels in Salzburg
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Sacher Salzburg 5*
Number of rooms: 113
Official Description (provided by the hotel):
Dignified Traditional Hotel, dating from 1866, on Salzach River in city center, 3 km from train station & 6 km from airport. ... more   less 
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