Our room (#15) looked like something out of Dickens—mismatched worn furnishings, peeling paint, gross looking carpet with soil spots, industrial grade door on bathroom (why ?), shabby bathroom furnishings, smell of sewer gas coming from bathroom vent. I know this is an old, historic property, but such a shabby room is no excuse. Europe is full of similar ancient properties that have been restored/maintained with at least with some attractive, aesthetic quality. The entrance to the hotel is shabby and grimy-looking: a dark narrow hallway with steps, entrance to a depressing looking kitchen on the elevator side, a very tired, grungy bar/restaurant room on the other side. The photos of the outside of the hotel posted on the TA website are very misleading.
On the positive side, the room was nominally clean overall and the bed comfortable. The lady at the reception desk was friendly and very helpful with information on directions and local attractions. She also gave very good service during the breakfast which was included with the room. The breakfast was quite good, fresh, and extensive in a nice breakfast room on the (European) first floor near the hotel reception. Free computer/internet service was available..
Our room overlooked the street and did not have AC (as expected for this type of property). Even though the city was extremely hot in July, it did cool down at night and the temperature was OK with the windows open. It was fairly quiet, at least with earplugs, as the restaurant down below closed around 10 pm. However, there were some soused patrons who seemed to hand around until around 11 pm, followed throughout the night by sporadic wandering drunks and musicians who decided to start playing in the middle of the night.
The restaurant was mediocre at best. The potato soup was as salty as brine and inedible. When we complained to the waitress, she replaced it in a friendly, gracious manner with a mixed salad that was very good. The lamb was good, but the accompanying dumpling was dry and stale, and the red cabbage was mushy and overcooked. The pork with mushroom sauce was extremely salty. The sauce tasted like it was made with artificial bullion rather than with fresh ingredients.
Maybe I have been lucky, but in 20 years of traveling in Europe on an average budget, this is the first hotel/B&B that I would give such a negative rating. The hotel, as well as a lot of Salzburg, seems to suffer from an over-touristed situation with so much resulting in a worn look and mediocrity. It seems every tourist, tour bus and gift shop in Europe is located in Salzburg, seemingly with more tourists per square foot than Disney World, at least in July. Perhaps many tourists are so enthralled with Salzburg that they will tolerate shabbiness and mediocrity. However, in my opinion there are so many wonderful, beautiful, well kept cities and hotels in Europe (more than could be visited in a life time), that this hotel and Salzburg in general were a waste of time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.