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“A gem” 5 of 5 stars
Review of BEST WESTERN PLUS Parkhotel Brunauer

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BEST WESTERN PLUS Parkhotel Brunauer
4.0 of 5 Hotel   |   Elisabethstrasse 45A, Salzburg 5020 , Austria (Formerly Josef Brunauer Hotel)   |  
Hotel amenities
Ranked #35 of 135 hotels in Salzburg
Sussex England
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“A gem”
5 of 5 stars Reviewed May 1, 2013

We spent 2 nights in Salzburg and chose this hotel for its easy access to the railway station (5 minutes) and the old town 15 /20 minutes by foot. On arriving we realised that it would have been a much easier hotel to access by car than the (often pricey) places located right in the historic centre (and it has plenty of secure parking too). The service is attentive and the room was, for a hotel of this class exceptionally well equipped, the view over gardens was pleasant and it was quiet even with windows to the balcony open. Our room had a separate sitting area with comfortable armchairs giving the feel, if not the form, of a mini suite. We didn't eat in the restaurant but the breakfast buffet was varied including an excellent variety of high quality breads, cereals fruit etc.The price as modest for qulaity on offer.

Room Tip: At the rear rooms facing the gardens are particularly quiet and have pleasnt views.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beate P, Leiter Gästebetreuung at BEST WESTERN PLUS Parkhotel Brunauer, responded to this review, June 23, 2013
Dear MikeESussexEngland!

Thank you so much, that you've taken the time and gave us your assessment about our hotel here at tripadvisor!

Your title about your stay: "A gem" - wow, this is one of the finest compliments which I've ever read in our surveys! Thank you!

If I can be of assistance in the future, please do not hesitate to contact me or my colleagues at office@parkhotelbrunauer.at .

We hope you'll come cack and see us again!

With kind regards,

Beate Pfleger
Guest Relation Manager
BEST WESTERN PLUS Parkhotel Brunauer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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122 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed April 17, 2013

The hotel is located a bit outside of the city centre, but the location is quiet and close to the bus stop. The service and restaurant is good, the room is clean and spacious. I think this hotel is suitable if you are traveling with your car, as the parking is free.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Beate P, Leiter Gästebetreuung at BEST WESTERN PLUS Parkhotel Brunauer, responded to this review, June 23, 2013
Dear JlsNico!

Thank you that you've taken the time and gave us your assessment about your stay at our BEST WESTERN PLUS Parkhotel Brunauer.

Your business is very important to us and we value your feedback! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

If I can be of assistance in the future, please do not hesitate to contact me or my colleagues at offiec@parkhotelbrunauer.at .

Thank you again for your assessment!

With kind regards from Salzburg,

Beate Pfleger
Guest Relation Manager
BEST WESTERN PLUS Parkhotel Brunauer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 1, 2013

Stayed in this hotel for two nights in January when the weather outside was pretty cold, about
- 6C. Decor was a little jaded, not sure if I liked the orange wood-chip wallpaper but the bed was very comfortable and my lights were out even before I was horizontal. Strange thing though and I saw this in another Austrian hotel, the double bed had two single duvets, curious sensation when you wake to find your other half has stolen your duvet and has both wrapped around her. The lack of air conditioning was not a problem but I thought the room was just a little on the chilly side ( possibly because my duvet was swiped)
The hotel is in a cracking location very close to the railway station and bus terminus, so there was no problem getting about on the public transport. Over all, I'd highly recommend this hotel for comfort and convenience, oh yes, the breakfast was pretty decent too.

Room Tip: Room 312 had a pretty good view of the sunrise picking out the Alps through the fog on Saturday morn...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beate P, Leiter Gästebetreuung at BEST WESTERN PLUS Parkhotel Brunauer, responded to this review, June 23, 2013
Dear OllieODublin!

Thank you that you've taken the time and gave us your asessment about our hotel.

Your business is very important for us and your assessment shows us, that we are doing it the right way! Thank you!

If I can be of assistance in the future, please do not hesitate to contact me or my colleagues at +43 662 454265-0 or office@parkhotelbrunauer.at .

We hope you will come back and see us again at our BEST WESTERN PLUS Parkhotel Brunauer!

With kind regards,

Beate Pfleger
Guest Relation Manager
BEST WESTERN PLUS Parkhotel Brunauer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centennial, Colorado
Top Contributor
228 reviews 228 reviews
29 hotel reviews
Reviews in 65 cities Reviews in 65 cities
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed January 30, 2013

This is close to the train station but in a very quiet area. It is on the far end of town so you are not close to the sights. I drove here from Munich and they have free parking and was easy to find. I was advised not to drive downtown and the trains to downtown are not very frequent. The hotel check in was quick and very freindly and very helpful. The room was spacious and clean. It has a safe and when you enter the room you have a large closet area or dressing room and then you go into the bedroom and you can close the door to the dressing room and the bedroom. The beds are sooo comfortable as well as the pillows. The bathroom was spotless and the water pressure for the shower is great. The breakfast was delicious with sausage eggs fruit pasteries, coffe, juice and much much more. The eating room is huge and well decorated. they have a spa with a sauna, hot tub, massage rooms and is very nice. The bar is also nice as well as the restaurant. I ate in the restaurant 2 nights. First night was schnitzel and it was just o.k. because it was dry with no sauce. second night i had pumpkin soup (yummy) and chicken. They have a great gym. The grounds are nice to walk around. My room had a balcony which was nice. all of the hotel staff were very nice and helpful. The hotel is very nice and worth the price. I would stay there again.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beate W, Leiter Gästebetreuung at BEST WESTERN PLUS Parkhotel Brunauer, responded to this review, February 11, 2013
Dear World-wander-woman!

Thank you, that you have taken the time and gave us your assessment about our hotel!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Thank you very much for your exceptionally good feedback!
We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me or my colleagues at +43662454265-0 or office@parkhotelbrunauer.at .

With kind regards from Salzburg,
Beate Woger
Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Top Contributor
186 reviews 186 reviews
56 hotel reviews
Reviews in 76 cities Reviews in 76 cities
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed January 5, 2013

The hotel was clean and comfortable and had everything we expect. It was a short walk by the river to get into the heart of Salzburg which was also excellent, but there were a few negatives about this hotel:

Firstly, the lack of air conditioning. It was mid August and the temperature was above 30 degrees everyday. Our room was so hot. We asked for a fan, but that did little. The metal shutter didn't keep the stifling heat out and our room was left feeling like sauna.
Secondly, it felt old. I guess this is becasue the usual customer in Best Western is the older holiday maker and it was suited towards them. To us (in our mid 20's) it felt old and dated. But comfortable.
Lastly, a lack of WiFi in the rooms was an annoyance.

The service was excellent though and a good breakfast was provided.

My annoyance really is because I can pay half this amount for an alternative hotel, which provides air-con in the room, WiFi in the room and is just as comfortable and clean. So I'm left wondering what I paid the extra for...

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beate W, Leiter Gästebetreuung at BEST WESTERN PLUS Parkhotel Brunauer, responded to this review, January 7, 2013
Dear Mr. amcs1983!

Thank you, that you have taken the time and gave us your assessment about our hotel!

We saw, that you were unsatisfied with some points of your stay at our hotel. Please, let us explain you our reasons:

We don't have an air condition in our hotel because we have the Austrian eco-label! So we are committed to take note of a low energy consumption.
For sure, we have free W-LAN in our rooms for our guests. For health reasons, the W-Lan in the rooms is less adjusted than in our lobby. On request we have also network cables available at our front desk, that our guests can use the internet without any W-LAN up- and downturns. We are working on a solution to this problem for the future!
We know, that every guest has his own vision about the environment and that we can't get it 100% suitable for everyone. Our hotel environment is based on sociability, functionality and actuality.

If I can assist you in any way in the future, please contact me or my colleagues at +43 662 45 42 65 or office@parkhotelbrunauer.at .

We would be very glad to welcome you again at our Best Western Plus Parkhotel Brunauer in Salzburg!

With kind regards
Beate Woger
Guest Relation Manager
Best Western Plus Parkhotel Brunauer
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Abu Dhabi, United Arab Emirates
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 14, 2012

We had stayed at the BW Plus Parkhotel last summer and had a comfortable stay.

The property is not centrally located which is a plus for travellers like me who prefer a quiet location to unwind after a day long sightseeing. However this does not mean that one has to spend lot of time travelling to main sights of the city. The central rail & bus station is within walking distance and takes around 4/5 minutes on foot.

The staff is extremely friendly and they helped us with every little thing we needed. Special mention about the staff in the restaurant who put in special efforts to prepare dinner based on our needs. The hotel also has a very beautiful garden which my little one thoroughly enjoyed.

Only one downside, the room was a bit small sized with an oversized bathroom.

Room Tip: Choose a room facing the garden at the rear
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beate W, Leiter Gästebetreuung at BEST WESTERN PLUS Parkhotel Brunauer, responded to this review, December 27, 2012
Dear Abhishek_Saha!

Thank you that you've taken the time and gave us your assessment about our hotel!

Your business is very important to us and we value your feedback. Thank you for your compliments about our staff - I forwarded it to our restaurant manager!

If I can be of assistance in the future, please do not hesitate to contact me or my colleagues at +43 662 454265-0 or office@parkhotelbrunauer.at .

We hope you will come vack and see us again!

With kind regards,
Beate Woger
Guest Relation Manager
BEST WESTERN PLUS Parkhotel Brunauer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Top Contributor
59 reviews 59 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 30, 2012

Very good location - 7 min walk from station. decent size rooms and good decor. No wifi in room but they provide free internet with cable in the room. small baclcony with the room facing the garden. Over all worth the price.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beate W, Leiter Gästebetreuung at BEST WESTERN PLUS Parkhotel Brunauer, responded to this review, December 27, 2012
Dear mani123456!

Thank you that you've taken the time and gave us your asessment about our hotel.

Your business is very important for us and your excellent assessment shows us, that we are doing it the right way! Thank you!

If I can be of assistance in the future, please do not hesitate to contact me or my colleagues at +43 662 454265-0 or office@parkhotelbrunauer.at .

We hope you will come back and see us again at our BWP Parkhotel Brunauer!

With kind regards from Salzburg,
Beate Woger
Guest Relation Manager
Best Western Plus Parkhotel Brunauer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Parkhotel Brunauer

Also Known As:
Josef Brunauer Hotel Salzburg
Josef Brunauer Salzburg
Address: Elisabethstrasse 45A, Salzburg 5020 , Austria (Formerly Josef Brunauer Hotel)
Location: Austria > Austrian Alps > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
#13 Business Hotel in Salzburg
#23 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Parkhotel Brunauer 4*
Reservation Options:
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