I hate to say this, and do not state it lightly, but after staying at this property more than once, I WILL NOT BE STAYING HERE AGAIN AND CANNOT RECOMMEND IT TO ANYONE ELSE. Almost every year I take my wife back to Germany to visit her relatives (she is from Germany originally). The last trip we made in 2011 we decided to go to Salzburg for a visit and wound up staying at this property. I have to admit, this place has the best view in Salzburg. It is a pretty place high up on a mountain overlooking Salzburg from the north-east side of town. The last stay I thought the service was adequate, nothing special. In May of 2013 I bought my wife and 2 children (2 years and 1 year), my parents and my in-laws back to Salzburg. We decided to stay at this place again . . . . . . . BIG MISTAKE.
First, the last time we stayed here, it was the owners' day off so the restaurant was closed. This time, because we were bringing our 2 very small children, I called to make sure the guesthouse restaurant would be open. I was assured by the owner that it would be open during my stay. When we arrived we were informed that my party of 8 hotel guests could not use the restaurant because the owner had booked a wedding. At first he tried to blame us for the "confusion" saying that it was our fault because we did not mention this issue in our booking email. However, upon cross-examination by me (he speaks fluent english) he admitted that when I called the restaurant was open but that he booked the wedding afterwards. Despite having my email and telephone number I was not made aware of this. Normally, this would not be a big deal, but this property is quite a ways from the altstadt (old town center) in Salzburg and there really are not many decent places to eat at night anywhere near this location. Therefore, I had to pack up two babies and two car loads of people and hunt down some place to feed everyone. The owner never even tried to accommodate us.
Next, he put my family in in two-room apartment with a broken shower and the room smelled like an ashtray. This room was a dump. There is no other way to state it more diplomatically. When my wife called down and asked (in German) for the owner to come fix the only shower in our room because it was broken he came up, looked at it, and said he would not attempt to fix it until the next morning. I was stunned. I travel a lot for business and pleasure and have never been told something so rude. This especially true in Germany and Austria at guesthouses because the owners typically go out of their way to make you feel at home and to ensure you enjoy your stay (my wife's aunt owns a guesthouse/hotel in southern Germany so I am not speaking out of ignorance).
Concerning other details, there is free WiFi but it really does not work well in the rooms. Most likely because the walls in this place are extremely thick as are most places in this area. It works fine in the halls and he common areas. The view, as stated above, is ridiculously awesome. You will have to have a car to get anywhere worth seeing in Salzburg from here. Otherwise, you will spend a fortune on taxi fares. I have yet to be allowed to dine here so I cannot comment on the food although the food the wedding party was eating did smell good....lol. Parking is free and easy to find close to front door. There are plenty of beautiful walking trails (both on the road and around the property). The breakfast is typical German/Austrian fare and was good the last time we stayed here.
In short, anyone traveling to Salzburg should drive up to the Schone Aussicht on a pretty day and take in a marvelous view. Maybe even order a beer and sit outside for a half an hour and relax...but stay somewhere closer to the center of town with better customer service. I am still amazed at how our whole party was treated by the owner. You can get a much better overall experience elsewhere.
If you must stay here, be sure to communicate everything in writing if you have special requests. O...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.