We were looking forward to staying here. The reviews were great along with location. However, our passports were stolen in Zurich on a Saturday morning and we couldn't go to the Consulate until Monday morning. I had to call at the last minute and cancel. The hotel manager listened to my call from the Zurich police station and, although we were committed to a minimum one night's stay, he said he would talk to his boss about removing it. We never saw a charge! Although we lost our Mozart dinner and salt mine tour trips and never made it to Salzburg, I only hope we have the opportunity to someday make it to Salzburg and definitely this hotel. We did replace our passports in Vienna and continued our trip to Isanbul.