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“Hotel Stein” 3 of 5 stars
Review of Hotel Stein

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Hotel Stein
4.0 of 5 Hotel   |   Giselakai 3-5, Salzburg 5020, Austria   |  
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Hotel amenities
Ranked #80 of 134 Hotels in Salzburg
Europe
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
“Hotel Stein”
3 of 5 stars Reviewed March 18, 2013

I stayed in a suite at this hotel. It is a rather unusal hotel. The floor in the main room is slightly slanted upward. Purple curtains and bedding. I was looking for the "red" light at that point. Nude paintings of large women hung from the walls. It was amusing. Overall it was a fun experience. Located at river's front is a major plus.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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364 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 2, 2013

I booked this hotel through British Airways and reserved an executive room for four nights.
As the hotel was quite quiet, I was bumped up to a junior suite with a first rate view over the river to the old town and fortress. A large bedroom, an office area and a hallway leading to a large bathroom and exit. I found it fine - for the price I paid. (The rack rate would not have been justified.)
The Stein's location is outstanding, in five minutes you can be in the old town, or alternatively in the Mirabell Gardens.The breakfast buffet was first class, served in a panoramic room on the roof. The staff at reception, and in the breakfast room were helpful and friendly throughout. And in my room on the 5th floor, the wifi worked fine - though you need a multi-letter and digit username and password to get in - a bit over the top if you're using a tablet.

Above all, the hotel passed my main test : I got a good night's sleep there every night. Perhaps being on the 5th floor helped - the hotel is on a busy road and even Salzburg has the odd idiot who drives around with stereos on loud at 3am. I didn't find my room stuffy - but it was February.

But let's be clear: this hotel is in an old building and, short of demolishing the interior completely, refurbishment is never easy in such cases. The lifts are quaint, the parquet floors in my room creaked too (didn't worry me), the bathroom was very plain, but clean, the main landings were far too dark and there's the odd single step to catch the unwary in some rooms and in the main landings. And beware of the hotels telephone exchange. My family tried to call - took three attempts to get through. Just as well Skype worked.

The hotel caters mainly for German and Austrian guests, so all the TV channels are in German - fine if you speak it - but don't expect CNN.

Given that the weather was truly dreadful and the hotel room became pretty important, I was very pleased to have stayed in the Stein. But then again, modern hotels bore me.

Room Tip: If you want a room with a view of the town, go for a higher floor. Traffic noise will be less. And...
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  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 13, 2013

Did tons of research and decided this hotel, being a boutique hotel would give us an awesome Christmas experience... sadly the rooms were tiny, bed up against curtain, bathrooms tiny - had to shower sideways in the bath. Creaky floor boards, poor decor although pictures looked ok on websites. No mini bar, window looked directly into another building. No plugs near mirror. Guess it could have been worse.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 7, 2013

We stayed here for 3 nights to visit Salzburg before our Christmas skiing holiday. On the plus side, the location is excellent and the roof bar/breakfast area is fabulous with amazing views of the city. The staff were also friendly, helpful and welcoming. We booked an executive room (209) which was spacious, nicely decorated in art deco style. The problem was there were no facilities in the room. No toiletries, bathrobes, slippers, tea and coffee making facilities, English TV or any of the extras you would expect in not only a luxury hotel, but most hotel rooms. The only provision was a shower gel dispenser fixed to the wall. The room was also extremely hot and stuffy and the a/c had been disabled. The bathroom was very small with no shelving or anywhere to put your washbag. The corridors/staircase were very dark and dingy and the carpet is old and stained. On our return to Salzburg after our skiing holiday, we stayed for one night at the Crowne Plaza. This was far superior in the facilities provided for a fraction of the price. If the Stein wish to continue to market themselves as a luxury brand hotel, they really need to up their game. It is a real shame as the location is perfect.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed December 31, 2012

We booked an executive room, our first room was massive, bigger than my apartment at home but totally under furnished except the bedroom, was very weird. The wifi did not reach the room so after much arguing my partner got us transferred a room - we were planning to Skype family on Xmas so needed the promised wifi.

This room was much much smaller but did have a nice view, the wifi reached but dropped out if you moved away from the door, which is more annoying than it sounds as you have to manually log back into their system everytime it drops out. So we sat in the hall skyping on Christmas.

The staff, I'm sure not all, but on more than 1 occasion were very very rude, snapping back their answers, screwing up their faces and insinuating we were stupid.

Also byo shampoo and conditioner as there is nothing other than soap.

The view is very good, but most rooms don't have views. Even when you book an executive room you won't always get a view. Wouldn't stay again, mainly for the rudeness.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoersholm, Denmark
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 28, 2012

I shortlisted this hotel after seeing it in the film "Day and Knights" with Cameron Diaz and although the movie was manipulated the room was still great - view of the old town with the Dom etc. was incrediable nice.
Rooms were great and the interior design was also nice, although the hotel seems old.

We needed a doctor and the hotel called one and he came within 30 min. and we also wanted to change rooms, which was also done, so I think the service was excellent.
The walking disctance to the old town was 2 min. and you can not get a better location and view than this. There were no noise from the traffic.

Breakfast at the terrasse at the top of the hotel was brilliant.
The only negative thing I can mention is the air in the room was very dry and the rooms were quite warm.

I will go again for sure!

Room Tip: Book one with river and fortress view at the top floors
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 28, 2012

Great hotel. We stayed here for 3 nights while visiting Salzburg. The hotel was clean and comfortable with a lot of character. Great location, just a five min walk to the old city.
The breakfast was amazing, we looked forward to the buffet breakfast each morning, enjoying our lattes out on the beautiful hotel balcony. Make sure you enjoy an evening drink on the hotel bar which is located on the roof top and has an amazing view in the evening. I would definitely stay here again.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Stein

Address: Giselakai 3-5, Salzburg 5020, Austria
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#39 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Stein 4*
Number of rooms: 55
Official Description (provided by the hotel):
Design Hotel in great location, right at the main bridge of Salzburg in the historic city center. The festival halls, as well as the congress centre are only a few minutes away. Stylish rooms and 7th floor roof top terrace with great view. ... more   less 
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Also Known As:
Stein Hotel Salzburg
Hotel Stein Salzburg

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