Our second visit to Trumer Stube did not match our first experience (which was outstanding). The hotel is under "new" management, and trying very hard. I'm unsure when the management switch occurred.
Hotel is in a great location - walking distance to all sights. Salzburg lodging is expensive, and the room price was reasonable (Extra for breakfast @ 7.50 Euros for our visit; see below). Location and reasonable price are the two big pluses for this place.
Other things to know: linens and towels fine but furnishings feel worn. Hotel has no A/C and rooms are dark. Staff are pleasant; some were reluctant to speak any English but manager spoke English well. Plenty of restaurants nearby. Parking is not on site - you use the Mirabell Parking garage at 15 Euros/night (with a 3 Euro hotel discount). If you're using your car as we did, this can be a hassle... WiFi was fine.
On the negative side: we had a single, very disappointing breakfast experience. The fresh milk was sour (really sour, not just left out for a few hours sour). The two staff members on duty were busy and chose to ignore us, so we were not offered hot beverages. Instead of using napkins, tongs or gloves, staff used their bare hands to place and arrange foods at the buffet for guests, as well as wash dishes and remove dirty dishes from tables to restocking the food buffet (no hand washing in between activities). A Rick Steves' group was eating at the same time and had mostly filled the small breakfast room; the staff was very concerned about them. After we had loaded up our plates and returned to the table, we discovered the sour milk on our cereal and in our drinking glasses - yuck!!! We should have walked out right then. Instead, we ate lightly and carefully with non-milk options for this one breakfast, and afterwards spoke to staff and voiced our complaints about the meal, including that one of us felt ill from a big mouthful of sour milk. The manager apologized profusely and "refunded" 7.50 Euros for one meal, but still insisted on charging breakfast for the two others in our group. After this lousy experience, we felt that the entire breakfast should have been erased from our account (we ended up going to another cafe for breakfast anyway). However, the manager insisted that we pay for two of the breakfasts (15 Euros) at the end of our stay when we paid the bill. We were disappointed with her non-negotiable stance on this point, but oh well.
For the next Salzburg visit, I'm unsure if we would stay at Trumer Stube. My plan is to read Trumer Stube reviews very carefully and consider other hotel options as well.
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- Also Known As:
- Trumer Stube Hotel
- Trumer Stube Salzburg