Stayed at this hotel in August, 2013. We had booked two "family" rooms. Decor is dated, as stated previously, but the hotel is in a PERFECT location in the old section of Salzburg. The staff is very friendly and helpful. I had sent many e-mails asking questions and they were promptly answered. The rooms were clean and the hotel has a family-friendly feeling as opposed to a chain hotel. I would highly recommend this hotel. We also had a "Rick Steve's" discount as we found this hotel through his guide book.