The demolition and rebuilding work at the back of the hotel is still ongoing and starts up at 07.20 every weekday. The noise is hideous and makes it impossible to sleep once it starts. The work did not happen on Saturday or Sunday morning so I was able to have a "lie-in" on those days despite some enthusiastic bell-ringing around town. I was at the end of a corridor so at least I did not get the noise of the creaky stairs.
I asked to be moved to another room at the front but was told this was not possible as the hotel was full. The member of staff's look told me that she often got this request and I saw one other person making the same complaint during my stay. It seemed to me that she did not want the administrative hassle of moving a guest from one room to another. However most of the rooms are at the back.
As of mid-September 2010, the building being worked on still looks mostly like a shell so I would imagine the work will carry on until the end of October or longer.
My room was a "twin for single use" with two single beds in it that were firm and not uncomfortable. It was clearly student accommodation, albeit fairly good student accommodation. A couple of large cupboards that had a few hangars were useful but this is a "no frills" establishment.
The room was generally clean but the standard of cleaning varied from day to day and lacked attention to detail. There was dry food residue from a previous guest at the base of one of the beds that was not cleaned during my stay, Towels were not changed one day despite being left in the shower. Pillows were normally left where they had been on the bed.
Despite not being able to move me to another room, the staff were however very friendly and helpful, all speaking very good English. They even gave some advice on travel to a friend of mine who was waiting for me in reception and wasn't even staying at the hotel.
I thought the location was very good. It's in the heart of the new town and right near the main bridge over into Altstadt. The hotel was 15-20 minutes walk from the train station - or you could catch a bus pretty much all of the way there.
Breakfast, on the other hand, was inedible muck. And there wasn't enough of it. The juice drink was particularly nasty; I can't recall having tasted a more disgusting flavoured juice drink in my life.
The free wifi was very useful, even if I could only access it from the lobby and breakfast rooms and not from my own room; ask the receptionist for the password. There is supposed to be a wired connection in each room but I did not bother looking for the socket as I only had a wifi phone; there was a cable for this in one of the bedside cabinets.
If leaving a bag at the hotel for a few hours on check-out, they ask you to just leave it out in the open in the lobby and do not offer to lock it up. For anyone with valuables, or scruples about white lies at check-in desks, this might be a problem.
Overall a very mixed bag. Not bad value for money if you can avoid the building works and don't want a decent breakfast.
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- Also Known As:
- Schwarzes Rossl Salzburg