The hotel itself is a lovely property. The location was very nice, close to many of the sites of Salzburg and near some great restaurants. The room was very clean, was well decorated and was unusually roomy for a European room. The beds and pillows were very comfortable. My biggest issue with the hotel was the service. The staff at check in was very nice. But after that, the least little request seem to be a complete bother to them. They were not very helpful with directions or restaurant recommendations. They seem annoyed when we asked for a taxi. I would also add that the breakfast selection was rather mediocre. One other issue to note...keep your windows closed. Otherwise you will wake up each morning to the cacophony of church bells. It's not something that can be helped because of all of the surrounding churches, but something to be aware of. Overall, I would recommend the hotel for a nice room and great location.