We were only in Salzburg one night, but found this hotel to be very nice. Great hotel staff- especially helpful at the front desk. They arranged the tour we took for us, had someone come and pick us up for the tour, fixed our wifi problems very quickly and were helpful in every way possible. Our room was on the 4th floor facing the back of the property and was quiet and removed. Without any AC it was a bit warm, but after opening the window it was pleasant. The beds were very comfortable and the hotel is green (requiring a key card for the lights to save energy.) We took a movie from the front desk to watch at night and had an easy time with check in/out. All in all, a very nice hotel stay.